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I am so disappointed in my experience at Norm Reeves.
I am so disappointed in my experience at Norm Reeves. We had two wonderful experiences at this location with previous vehicles so I returned for a third time in hopes of the same outcome. This last experience was completely different. I returned a lease only to find that they add in over $2000 on fees that are not listed in your contract. I understand that dealers charge disposition fees, etc but why were those fees never disclosed when I originally leased the car?!? After a big argument, they said they would “help me out” and offered me a lower trim level on a new car in order to bring payments down. When I asked what features were not included on this model, I was told there were only two differences, everything else was the same as my previous car. WHAT A LIE!!! It is missing some of the most important features I told him I needed! Now I am stuck in a lease with a car that doesn’t work for me and doesn’t have the safety features I needed. I asked them to help, see if I could switch it out or add the feature but no. Bottom line, they don’t really care about you or your loyalty. They make it seem like they truly care that you are satisfied but in the end, all they care about is getting your money. Needless to say, we will no longer to support VW and will never recommend anyone get a car with Volkswagen or Norm Reeves.
I had a exceptional experience with this dealership Sean
I had a exceptional experience with this dealership Sean Vakili helped get into a 2016 Passat and got me out of my leased vehicle. He was very helpful and kind . I would go back there again to purchase a vehicle from Sean. I give Sean 5 stars
Honest car sales person!
April Dean help us purchase a car yesterday and what a refreshing experience to work with a car sales person who is not pushy and it straight forward with you. I would highly recommend working with April and would go back to purchase a car from her again. Thank you April!
Please ask for Lina Khammash when you go in to buy a car.
Please ask for Lina Khammash when you go in to buy a car. She is incredibly knowledgeable, hard-working, kind and honest. I felt supported and looked after the entire time I was there and since. She will go above and beyond for you. Lina even installed my daughter’s car seat in two different cars and sat with her in the back and entertained her when we went for a test drive. I have purchased many cars over the years/at various dealerships and I have never had a good experience until I met Lina! She is AMAZING! I will contact her for the next car and the next and refer as many people as possible to her. I can’t say enough positive things.✨ Also, Sam in finance rocks!
I had an amazing experience at the Norm Reeves Volkswagen
I had an amazing experience at the Norm Reeves Volkswagen Dealership. Lina Khammash was such an amazing help and was able to get the process done very fast. Helped me find exactly what I wanted and after one day talking with her she was able to find me my perfect Red Volkswagen Jetta. She is amazing and such a great help!
Do not buy here
Sales was great 6 months ago but took our certified pre owned Passat in for service and suddenly we owe $516 for contaminated coolant to be flushed and the reservoir to be replaced. So much for a complete inspection and service before selling it. We paid for extra warranty and maintenance to be told that this is wear and tear.
Wonderful experience at Volkswagen Irvine
I went to the Norm Reeves Irvine location this weekend looking for a new Volkswagen Tiguan! Day assisted me with test drive and info about new 2022 Tiguan and he provided great service. It was an overall smooth process and I would defiantly recommend!
Thomas Brucks offered a lot of expertise and took the
Thomas Brucks offered a lot of expertise and took the time to investigate into the problem with my car. The time constraints and last minute addition to the necessary service, which included a custom work, typically not provided by factory service, made me go with a local, custom car service, specializing in sport modification. I am thankful for Tom’s dedication to his job. It is thanks to his knowledge that I got into the heart of the issue and in the end was able to, not only resolve it, but also enhance my car to my liking. I am confident I will be taking my other VWs to Irvine VW as we own multiple Volkswagens. Thank you, Thomas! BTW, their parts store is the best!!!
Ed Ringler was a big help in our search for our first...
Ed Ringler was a big help in our search for our first car. He was very courteous, hospitable, and patient. He had a lot of insight when it came to cars, which we really needed in buying our first car. Besides the car itself, it was also Ed’s enthusiasm that convinced us to buy our car.
Unfortunately I brought our vw atlas back to this dealer...
Unfortunately I brought our vw atlas back to this dealer for service. When the car is in for service you never get any updates. Oil changes can take up 6-7 hours. Recently brought car back and again lack of communication and car comes back filthy. Oil and hand prints all over the hood and fenders. Avoid this place.