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Audi Brookline, A Herb Chambers Company

4.5 out of 5 (4.5) 134 reviews

Dealer on Cars.com since September 2014

Currently in stock!

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Today's Hours

Sales 8:30 AM - 9:00 PM
Service 7:00 AM - 6:00 PM
Mon 8:30 AM - 9:00 PM
Tue 8:30 AM - 9:00 PM
Wed 8:30 AM - 9:00 PM
Thu 8:30 AM - 9:00 PM
Fri 8:30 AM - 6:00 PM
Sat 8:30 AM - 6:00 PM
Sun 11:00 AM - 5:00 PM
Mon 7:00 AM - 6:00 PM
Tue 7:00 AM - 6:00 PM
Wed 7:00 AM - 6:00 PM
Thu 7:00 AM - 6:00 PM
Fri 7:00 AM - 6:00 PM
Sat 7:30 AM - 4:00 PM
Sun Closed

Reviews

4.5 out of 5 4.5
134 lifetime reviews. Includes reviews of Audi Brookline, A Herb Chambers Company from DealerRater.com
  • February 22, 2016

    Best experience buying a car that I could have asked for! I ended up getting a gorgeous 2016 Audi S5 for a better deal than anyone else around! My sal...es rep, Ryan Beattie's professionalism and knowledge of the Audi line was impressive and comforting The manager Gabe was also a pleasure to talk to No one was pushy and they are as excited about the cars as I was Definitely would recommend Audi of Brookline!! Thanks guys!

    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Ryan, he's certainly a wonderful asset to our tea...m. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Gabe Despres, General Manager


  • 1.6 out of 5
    April 3, 2018

    Interaction started normal as usual and we eventually found a car that was not on their lot and agreed on a price, so far so good.things turned sour w...hen they lie about their timetable to deliver a vehicle that is already under agreement and poor to no communication was attempted to rectify the situation. Poor customer service and when talking to the stealer ship staff I was received with condescending attitudes.first and last time I will shop at this dealer, as I have purchased many vehicles in the past and this one experience has been scarring to say the least.

    1.0 out of 5
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    Quality of Repair
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    Friendliness
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    Pricing
    1.0 out of 5
    Overall Experience
    Does not recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Audi Brookline, A Herb Chambers Company

    First let me thank you for taking the time to provide feedback. The situation you described does not reflect our commitment to transparent communicati...on and excellent customer service standards. I would appreciate the opportunity to speak with you directly to further discuss your experience and hopefully restore your faith in us. Please feel free to reach me directly at gdepres@herbchambers.com. Best, Gabe Despres, General Manager


  • 5.0 out of 5
    March 7, 2018

    I recently purchased a quality pre-owned vehicle. A pleasant experience due to the professional, courteous, and accommodating staff. [Chris SR. John ...D. Darren and Gerald]. I have been happily sharing this experience with members of two national auto clubs. Vehicle and customer service exceeded my expectations. Thanks to all!

    5.0 out of 5
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    Not Applicable
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the great feedback, Philip! We really appreciate your business and I'll be certain to share your compliments with the team. Unti...l we have the opportunity to work with you again, take care! Best, Gabe Despres, General Manager


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Service Reviews

lifetime reviews of the Service Department.
Includes reviews of Audi Brookline, A Herb Chambers Company from DealerRater.com

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Service Pricing

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RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

About Our Dealership

Dealer on Cars.com since September 2014

Welcome to a newer member of The Herb Chambers Family of Dealerships, Audi Brookline. On behalf of our staff, thank you for visiting our website and giving us an opportunity to service you online.

Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction.

Our professional and well-trained staff is ready to assist you with your automotive needs. All Herb Chambers Dealerships work hard everyday to make sure each and every one of our guests feels completely satisfied. Please contact me with any suggestions or comments you may have.

"We have a strong and committed sales staff with many years of experience satisfying our customers' needs!"

Top Reviewed Employees

Audi Brand Specialists

Audi Brand Specialists

Audi Brand Specialist

Sales & Leasing Consultant

Audi Brand Specialist

Audi Brookline, A Herb Chambers Company
308 Boylston St Brookline, MA 02445
New (617) 991-9043
Used (617) 505-4033
Service (617) 505-4601
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