Audi Brookline, A Herb Chambers Company

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Reviews

Average Ratings

4.7
114 lifetime reviews. Includes reviews of Audi Brookline, A Herb Chambers Company from DealerRater.com
  • Would definitely go back!

    Best experience buying a car that I could have asked for! I ended up getting a gorgeous 2016 Audi S5 for a better deal than anyone else around! My...

    Dealer Response

    Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Ryan, he's certainly a wonderful asset to our...


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    Best experience buying a car that I could have asked for! I ended up getting a gorgeous 2016 Audi S5 for a better deal than anyone else around! My sales rep, Ryan Beattie's professionalism and knowledge of the Audi line was impressive and comforting The manager Gabe was also a pleasure to talk to No one was pushy and they are as excited about the cars as I was Definitely would recommend Audi of Brookline!! Thanks guys!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Ryan, he's certainly a wonderful asset to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! Best, Gabe Despres, General Manager


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  • Unreliable
    May 2, 2017

    Incompetent service. Do not waste your time or money. Poorly kept and poorly ran. David, the Service manager is completely unreliable and has ange...


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    Incompetent service. Do not waste your time or money. Poorly kept and poorly ran. David, the Service manager is completely unreliable and has anger management issues. The GM, while friendly, not very engaged and not once apologetic. The world is not perfect and we all have bad days. I can understand that and it takes a lot to upset me. I am as understanding as they come. I've been in costumer service all my life. I've never written a negative review about anything or anyone. Let that speak for itself.

    Does not recommend this dealer
    Came in for service or repair

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  • Incompetence Run Amok

    Right out of central casting: the sales exec couldn't figure out how to include an email address in his outreach email. Next, the admin assistant...


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    Right out of central casting: the sales exec couldn't figure out how to include an email address in his outreach email. Next, the admin assistant at the dealer had no record of this sales exec even as an employee. Finally, a follow-up email from yet another person who had no record or knowledge of prior outreach. C'mon Herb Chambers crew - we're not idiots out here. Get your systems organized and streamlined. FYI it's a buyers market out here.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Arrogant Sales Rep
    February 22, 2017

    I came in and talked to a salesperson named Alex. He was extremely rude and arrogant. He asked insulting questions and claimed HC dominates the ma...


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    I came in and talked to a salesperson named Alex. He was extremely rude and arrogant. He asked insulting questions and claimed HC dominates the market so price is non negotiable. He did not even raise his eyebrows when I left. I went to Natick Audi the same day and received a decent discount. The salesperson there was way nicer than the xxxxx at Brookline Audi. I truly hope salesperson at Brookline Audi can learn some manners.

    Does not recommend this dealer

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  • Dreamy!
    January 25, 2017

    I had an amazing experience at Herb Chambers Audi dealer. My salesman, Larry Golub was truly a gem. Communication was awesome, he didn't oversell,...

    Audi Brookline, A Herb Chambers Company

    Thank you for taking the time to share your experience with Kayla and Larry. I'm thrilled to hear you had such an enjoyable visit. We strive to pr...


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    I had an amazing experience at Herb Chambers Audi dealer. My salesman, Larry Golub was truly a gem. Communication was awesome, he didn't oversell, and went above and beyond with my car delivery. I'm so thrilled with my new Q7. Overall, such a painless, pleasant experience. Now I'm driving a dreamy new car. Couldn't have asked for a better car buying experience and I've had MANY! I also should mention my interaction with the finance manager, Kayla. She was super sweet. Felt like a friend right away and overall made the financial part almost fun! She was also very knowledgeable and personable.

    Does recommend this dealer
    Audi Brookline, A Herb Chambers Company

    Thank you for taking the time to share your experience with Kayla and Larry. I'm thrilled to hear you had such an enjoyable visit. We strive to provide our guests with the best customer experience and I'm thrilled we were able to provide you with exactly that. We appreciate your recommendation and thank you for choosing Herb Chambers for your automotive needs. Sincerely, Gabe Despres, General Manager


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  • easiest transition into new lease ever
    December 3, 2016

    jonathan williams managed a seamless transition from my previous leased audi into an upgraded 2016 version of the same car. i had not been contem...

    Audi Brookline, A Herb Chambers Company

    Thanks so much for leaving us a review, Audrey! We'll be sure to tell Jonathan what a great job he is doing! Many thanks and happy driving! Best,...


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    jonathan williams managed a seamless transition from my previous leased audi into an upgraded 2016 version of the same car. i had not been contemplating finishing my lease early, but jonathan offered me a trade in i could not refuse. jonathan is attentive, efficient, concise and well prepared. i never could have imagined this process could happen so quickly and smoothly,

    Does recommend this dealer
    Audi Brookline, A Herb Chambers Company

    Thanks so much for leaving us a review, Audrey! We'll be sure to tell Jonathan what a great job he is doing! Many thanks and happy driving! Best, Gabe Despres, General Manager


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  • I tell everyone how great Brookline Audi and Jonathan are!
    November 20, 2016

    I leased a vehicle from Jonathan at Brookline Audi several months ago. From the moment I met Jonathan, I knew that I was in good hands. He made th...

    Audi Brookline, A Herb Chambers Company

    Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm...


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    I leased a vehicle from Jonathan at Brookline Audi several months ago. From the moment I met Jonathan, I knew that I was in good hands. He made the leasing process seamless and was even able to get me a loaner vehicle at the last minute on a Friday afternoon. Jonathan is very knowledge and more importantly is a hard-working, genuine guy. I will definitely be going back to Audi Brookline and Jonathan when my lease is up!

    Does recommend this dealer
    Audi Brookline, A Herb Chambers Company

    Thank you! This is exactly the kind of feedback that we love to hear. It is our goal to offer top notch customer service to all of our guests. I'm so pleased Jonathan was able to do exactly that. Thank you again and we look forward to working with you again in the future! Best, Gabe Despres, General Manager


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  • Great buying experience
    October 16, 2016

    Thanks to Chris, Anthony and Gabe for making the purchase of a new A6 so easy! You were all very helpful and friendly. This was my first buying e...

    Audi Brookline, A Herb Chambers Company

    Thank you for this terrific review! I'm so glad Chris, Anthony and our whole crew was able to assist you with your A6. Please feel free to reach o...


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    Thanks to Chris, Anthony and Gabe for making the purchase of a new A6 so easy! You were all very helpful and friendly. This was my first buying experience where I was able to discuss and negotiate without being asked whether my husband was coming to help, and I appreciate that! Besides the sales team, Kayla was very professional and got the best financing for me.

    Does recommend this dealer
    Audi Brookline, A Herb Chambers Company

    Thank you for this terrific review! I'm so glad Chris, Anthony and our whole crew was able to assist you with your A6. Please feel free to reach out to us with any questions or future auto needs as we are always here to help! Kind Regards, Gabe Despres, General Manager


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  • No Hassle, Quick Easy Experience
    October 3, 2016

    Jonathan made the purchase easy, super transparent and completely hassle free. Almost everything was done over the phone or email. So by the tim...

    Audi Brookline, A Herb Chambers Company

    Thank you for sharing your feedback, Andrew! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service t...


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    Jonathan made the purchase easy, super transparent and completely hassle free. Almost everything was done over the phone or email. So by the time I got to the dealer, the car was ready and waiting. I didn't even spend 30 minutes there. Well worth the drive. Came up from Rhode Island and instead of going to the local Inskip dealership, went to Brookline Audi. If anyone else reads this, drive the extra miles to work with Jonathan and get everything done super quick. Its worth it.

    Does recommend this dealer
    Audi Brookline, A Herb Chambers Company

    Thank you for sharing your feedback, Andrew! We're delighted to hear that you had such an enjoyable experience. We're proud of the great service that Jonathan provides to our customers and we'll be sure to pass along your kind words. Congratulations on your new Audi, we appreciate your business! Best, Gabe Despres, General Manager


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  • Great Experience

    I was attended by Kristian Siri(Salesman) at Audi Brookline, i've never had such an easy experience at a Dealership before in my life. The GSM Ant...

    Dealer Response

    Thank you, Miguel, for sharing your story! We really appreciate your business, as well as, your feedback on working with Kristian and Anthony. The...


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    I was attended by Kristian Siri(Salesman) at Audi Brookline, i've never had such an easy experience at a Dealership before in my life. The GSM Anthony Zegarelli gave me a deal of a lifetime. i recommend this location to everyone looking to get a car in a very efficient and easy manor.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you, Miguel, for sharing your story! We really appreciate your business, as well as, your feedback on working with Kristian and Anthony. They are valuable members of our team. We trust you are enjoying your new Audi and look forward to the opportunity to serve your automotive needs for many more years to come! Best, Gabe Despres, General Manager


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