Reviews
Great service from arrival to end.
Great service from arrival to end. Service advisor was excellent as well as the outside check in staff. Nice and comfortable waiting area. I recommend this dealership.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Customer Service is always top notch!
Customer Service is always top notch! Eddie Waters was my service writer. He addressed all service points, and provided a ride to & from dealership. I will be back for tires soon.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Francisco was great to work with.
Francisco was great to work with. Very helpful. The process was smooth. I would highly recommend stopping in to speak with Francisco if you are looking for a Mercedes or if they have a vehicle available that is preowned.
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- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Chad, we're happy you found Francisco to be so supportive during your experience here at Mercedes-Benz of Boerne. If you have any further questions, please don't hesitate to reach out!
Tawni was very professional and she kept me up to par and
Tawni was very professional and she kept me up to par and what was going on with my vesicle she also handled my claim with Mike Senate #Warranty company
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Ray, we're happy you found Tawni to be so supportive during your experience here at Mercedes-Benz of Boerne. Please don't hesitate to reach out if there's anything additional we can do for you.
Terrible service.
Terrible service. After multiple attempts to rectify an issue, we were told they were not willing to resolve it.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Must go and experience!
Must go and experience! The salesman made it easy for us to purchase a car in a very timely manner. He was able to get us what we wanted and a very short time.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Perez, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Consistent excellent service from Eddy Waters and the
Consistent excellent service from Eddy Waters and the rest of the service team at Mercedes-Benz of Boerne. I always feel like my car receives the highest quality service and will run another 100,000 miles.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Michael, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!
I brought my car in to inspect a knocking noise in the
I brought my car in to inspect a knocking noise in the rear of the car. My Service Advisor, Eddy Waters, had one of his technicians ride with me in the parking lot and diagnosed the problem. I left the car and received a loaner vehicle in a matter of minutes. This type of service is consistent with Eddy. The vehicle was diagnosed, put in line for repair, and the vehicle was repaired and then washed for pickup by the end of the day. This is what I call excellent customer service. This is always the case with Eddy Waters and his team.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Louis, thank you for your kind review; we are happy to pass along your comments to the team here at Mercedes-Benz of Boerne! Feel free to reach out to us if you need anything. Have a wonderful day.
Outstanding customer service.
Outstanding customer service. A professional service team that took good care of my Mercedes. My service advisor was very knowledgeable and answered all of my questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything.
The whole team made it easy and fast to get my car
The whole team made it easy and fast to get my car serviced and back right away. I would recommend them highly I would recommend them if you are planning to buy a Mercedes.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Paul, thank you; we appreciate your feedback. Please don't hesitate to reach out if there's anything additional we can do for you.