Eden Prairie Nissan

I scheduled myself for the first service appointment of the day at 6:30am. The service department opened on time. David Estepp was my service advisor.... I was very pleased with his work. He gave me the maximum discount I could receive from the coupon booklet I presented. He scheduled the passenger side air bag replacement (recall) which I mistakenly believed was done already when the driver side air bad was replaced (recall). He said the maintenance would take 1.5 to 2 hours to complete; and it was done in that time frame. Good job, Dave!

Steve Markgraf, You have great people and an equally great system for collecting data BUT despite my supplying numerous comments no one ever seems to read... these or "reach out" to resolve issues. You are missing a vital part of the human relationship. Why not close the loop and keep customers loyal to you? Suggestion: In addition to personal follow up think about engaging sales people with customers who are twiddling their time away on sight in the waiting lounge. A polite inquiry about reviewing the lates cars and features might bring in even more sales.

I recently went to Eden Prairie Nissan to check out options for a new vehicle due to my lease coming to an end. Kirk Rose had contacted me via email and... was extremely patient and helpful answering all of my questions and letting me know of promotions going on. Also, he was the first car salesman to LISTEN to what I wanted and not offer me things I had no interest in. I went in a few days ago with the intent of only test driving a vehicle but due to the experience, Kirk's patience, great price on a new lease, etc - I drove out that night with a brand new 2015 Rouge and they paid off my lease through the pull ahead program! Wonderful experience, wonderful people - specifically Kirk in sales. That place is SPOTLESS and immaculate! Highly recommend it for your next vehicle - go visit Kirk Rose at EP Nissan! Also, JR is awesome when taking care of the paperwork at the end along with Shane Mahowald who came out and welcomed me to the new dealership!

I came in for a an oil change/tire rotation/ new windshield wipers. When I arrived it was pointed out that there was an additional routine bu important... service recommended at this time, I wholeheartedly agreed to having it done. I was told it would take 1 to 1 1/2 hours; I expected the latter time. I was surprised in the waiting room when it was completed in 45 minutes! You have a great crew in your service department!

As in a fantastic salesman and fabulous dealership plain and simple. Will refer if/when I or others are in need of service or a car..

Great place to buy a car! This is our 5th car we bought at this dealership and we will keep coming back. Thanks to all who make our car buying enjoyable.

Chuck and the rest of the EPN crew are great! I had by far the easiest experience I have ever had buying a car. Very professional and made us feel like... we were important customers. Great job!

This was the BEST car experience I have ever had! From the very friendly greeting of the receptionist to each one of the agents.. Smail the agent made... sure I understood the new car tech etc. and helped wherever I needed.

Great service from Bryan Bailey. Greatly appreciated his honesty and approach as we purchased our Rogue. Only honest feedback would be that the whole process... was very long. Part of that was because the dealership was busy but we were there almost 4 hours and that???s with no test drive/shopping. We came in with the VIN of the car we wanted.

Dan Schmitz, (GM) and Mark Luethard (Saleman) were awesome!!! What a wonderful experience and a great deal too!! I will only buy cars from Eden Prairie... Nissan. My kids too...