Gerald Kia Naperville

(4.9) 1080 reviews

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4.9
1080 lifetime reviews. Includes reviews of Gerald Kia Naperville from DealerRater.com
this dealer
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  • You will love everything about this dealership!!!

    I didn't know much about Kia before I walked in this dealership. I soon learned that they are not only about selling good cars, they are actually good... people! From the beginning to end I felt like I got the star treatment. I came in hoping to find a used car and walked out with a brand new car! Working with Quentin was actually fun and fast. He let me make myself at home in his office and didn't push or pressure me once. I really feel like he did all he could to make sure I was feeling confident about my decision. I got a great deal, even with WAY less than perfect credit! They even found me a big bow! Now I can say I'm a part of the Kia family for life!! Thanks to everyone at Gerald Kia who helped me get my first new car!!!! Next time you are looking for a good car, go to Gerald KIA and ask for Q!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Genice, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. I would like to congratul...ate you on your new car! I am very glad to hear that your experience with Quentin has been very positive. It was great doing business with you. We hope to see you again! Sincerely, Anthony Triner, General Manager, atriner@geraldauto.com, 630-456-0505


  • The convenience of the location

    The efficiency and speed of the service as well as the friendliness of the staff. I also appreciate the carwash.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Glad to hear that you were impressed with the service we offer! If there is anything more we can do for you please come back and see us any time! Take... care! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


  • Great service

    The people were nice. One of the better lounge i have been in. And was very nice i got a free car wash too

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If... there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


  • Great service

    Quick in and out service with a nice waiting room! The staff keep you updated with the status of your car while you wait.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promis...es and providing hassle-free service. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


  • friendly staff and clean building.

    EVERY one is nice. they work with you on what you need. understand that not all services needed on the car can be done the same day and they don't p...ush the issue about that.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Jennifer, and thanks for the great feedback! We're very happy that our team was there to give you the customer service we know you deserve! Thank y...ou and we look forward to seeing you again! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


  • Kia Ride

    Brian was kind, courteous and knowledgeable. Brian listened to us and provided all information. We would buy another car with Brian as our representat...ive. All staff was very friendly and accommodating. Suzie was very efficient and provided us with all the information that was pertinent to us buying a car. Both Brian and Suzie are a great asset to Gerald Kia Family.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    David, thanks for this great review! We can't tell you enough how much we appreciate our team. They do a fantastic job and we are very happy that they... were there to take care of you! Thank you again and we look forward to working with you in the future! Sincerely, Anthony Triner, General Manager, atriner@geraldauto.com, 630-456-0505


  • Clean facilities

    I was satisfied with the timeliness of the service and the offer to provide a loaner to avoid missing time from work. I was dissatisfied with labor co...st for routine maintenance recommendations for a 18 month old car still under warranty. Most dealerships at least offer free oil changes.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding y...our vehicle please let us know! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


  • Great experience

    our sales rep was fantastic! Didn't plan on buying same - day, but we walked out with the floor model!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for paying us a visit, Paul. We hope to see you again soon. Sincerely, Anthony Triner, General Manager, atriner@geraldauto.com, 630-456-05...05


  • Great customer service!

    This was the first time I bought a car and I found all the staff at this dealership to be extremely friendly and helpful. Quentin introduced me to the... Kia Sportage and assisted me in purchasing one! He was very personable and helpful. Even after I purchased the car Quentin was always available to assist me when stopping into the dealership. I felt and feel very at ease at this dealership. I will definitely be recommending to others! Kirsten

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    Does recommend this dealer

  • Great service

    Cleaned my car without asking and filled my tires although I was getting an pool change - the servers were personal and kind.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ferdinand, thank you for taking the time to share your thoughts with us. Reviews like yours provide encouraging feedback and let us know we are meetin...g our team goals. If there is anything more we can do for you, please come back and see us any time! Take care! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


Gerald Kia Naperville
1661 Aurora Ave Naperville, IL 60540
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