New 630-445-2542 630-445-2542
Service 630-445-2542 630-445-2542

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.9
867 lifetime reviews. Includes reviews of Gerald Kia Naperville from DealerRater.com
  • You will love everything about this dealership!!!

    I didn't know much about Kia before I walked in this dealership. I soon learned that they are not only about selling good cars, they are actually ...

    Dealer Response

    Genice, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. I would like to congr...


    Show Full Review

    I didn't know much about Kia before I walked in this dealership. I soon learned that they are not only about selling good cars, they are actually good people! From the beginning to end I felt like I got the star treatment. I came in hoping to find a used car and walked out with a brand new car! Working with Quentin was actually fun and fast. He let me make myself at home in his office and didn't push or pressure me once. I really feel like he did all he could to make sure I was feeling confident about my decision. I got a great deal, even with WAY less than perfect credit! They even found me a big bow! Now I can say I'm a part of the Kia family for life!! Thanks to everyone at Gerald Kia who helped me get my first new car!!!! Next time you are looking for a good car, go to Gerald KIA and ask for Q!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Genice, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. I would like to congratulate you on your new car! I am very glad to hear that your experience with Quentin has been very positive. It was great doing business with you. We hope to see you again! Sincerely, Anthony Triner, General Manager, atriner@geraldauto.com, 630-456-0505


    Hide Full Review
  • Great Service

    Everyone who helped me knew exactly what I wanted and helped me get exactly that! It was a quick and easy process and I am so happy with what I got!


    Show Full Review

    Everyone who helped me knew exactly what I wanted and helped me get exactly that! It was a quick and easy process and I am so happy with what I got!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • GREAT SERVICE

    Great service and very timely. Serviced on-time as promised and the service staff is very polite and professional. I have been in this profession ...

    Dealer Response

    Dawn, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I'm proud that ...


    Show Full Review

    Great service and very timely. Serviced on-time as promised and the service staff is very polite and professional. I have been in this profession for over 32 years and I can attest to their professionalism and desire to help the customer well after the sale.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dawn, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I'm proud that this was received during your time spent with us. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


    Hide Full Review
  • Service with a smile

    Everyone is very helpful and upbeat. They always wash my car and are willing to provide a loaner, even when I'm only getting an oil change.

    Dealer Response

    Thank you for sharing your feedback, Joyce! I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is...


    Show Full Review

    Everyone is very helpful and upbeat. They always wash my car and are willing to provide a loaner, even when I'm only getting an oil change.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing your feedback, Joyce! I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


    Hide Full Review
  • Service Recall

    Customer service was the best....and overall Satisfaction was Great...i would highly recommend Kia Automobiles to Everyone looking for a Great Car..

    Dealer Response

    Thanks so much for the nice review, Jeffrey! We really appreciate this feedback. We pride ourselves on offering high quality customer service, and...


    Show Full Review

    Customer service was the best....and overall Satisfaction was Great...i would highly recommend Kia Automobiles to Everyone looking for a Great Car..

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the nice review, Jeffrey! We really appreciate this feedback. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


    Hide Full Review
  • Lifelong customer

    Every aspect was incredibly comfortable, Jon, Anthony, Michael and Suzi and John Smith were absolutely amazing. We got 2 cars and would refer anyo...

    Dealer Response

    Your great feedback truly made our day, Amber. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team wa...


    Show Full Review

    Every aspect was incredibly comfortable, Jon, Anthony, Michael and Suzi and John Smith were absolutely amazing. We got 2 cars and would refer anyone to them

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your great feedback truly made our day, Amber. We work incredibly hard to exemplify our commitment to customer care and I am glad that our team was able to show you what we strive to deliver. Take care until next time! Sincerely, Anthony Triner, General Manager, atriner@geraldauto.com, 630-456-0505


    Hide Full Review
  • Great Service!

    Taylor was very helpful in getting my service set up and recommending maintenance based on my mileage and history. She provided me with an accurat...

    Dealer Response

    Michael, thank you so very much for taking the time to leave such a pleasant review. I'm glad to hear that your experience with Taylor was well an...


    Show Full Review

    Taylor was very helpful in getting my service set up and recommending maintenance based on my mileage and history. She provided me with an accurate time estimate and updates throughout. Very professional and a pleasure to work with. The facility was also very clean, comfortable, and the free starbucks coffee was a great convenience.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thank you so very much for taking the time to leave such a pleasant review. I'm glad to hear that your experience with Taylor was well and look forward to working with you in the near future for your automotive needs. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


    Hide Full Review
  • Thanks, very clean and very professional

    Very freindly and very knowledgeable. The sales man and finance people worked very hard to get the financing we were looking for and worked togeth...

    Dealer Response

    Congratulations on your purchase, Paul! Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests ha...


    Show Full Review

    Very freindly and very knowledgeable. The sales man and finance people worked very hard to get the financing we were looking for and worked together, very professional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your purchase, Paul! Thanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a remarkable experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


    Hide Full Review
  • Great Service

    They fixed my recall and got me in and out. It's a very clean dealership. The entire staff is extremely friendly.

    Dealer Response

    Thank you for sharing this great feedback with us, Deanna. Customer Service is one of our highest priorities here at Gerald Kia Naperville, so we ...


    Show Full Review

    They fixed my recall and got me in and out. It's a very clean dealership. The entire staff is extremely friendly.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for sharing this great feedback with us, Deanna. Customer Service is one of our highest priorities here at Gerald Kia Naperville, so we try our best to get you in and out in a timely, yet professional manner. So thank you again, for letting us know how we did. We look forward to serving you again! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


    Hide Full Review
  • Excellent Customer service

    What Awesome customer service was given to me doing my time at Kia I drop my vehicle off before I even asked for vehicle or ride to work they ha...

    Dealer Response

    Thanks so much for the nice review, Geretta! We really appreciate this feedback. We pride ourselves on offering high quality customer service, and...


    Show Full Review

    What Awesome customer service was given to me doing my time at Kia I drop my vehicle off before I even asked for vehicle or ride to work they had vehicle already prepared for me so that I can get to work on time it was awesome customer service I have recommended my daughter and friends to purchase vehicles and they have from Kia in Naperville

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the nice review, Geretta! We really appreciate this feedback. We pride ourselves on offering high quality customer service, and I'm glad we were able to take care of you. If there's any other automotive need we can assist you with, please don't hesitate to call us or stop by! Sincerely, Dave Chastain, Service Director, dchastain@geraldauto.com


    Hide Full Review