Previously my "go to" for service in the past, but no longer. Service Department performed services not authorized, overcharged for services done and... took four hours to complete services (only one other car in the service bay during this time). The service department has gone from A performance to D- performance. Very disappointing experience.
I used Wallace VW for many moons until I moved to KPT at which time I switched to Fairway VW. My experience has been super hit or miss there and the most... recent time was so disappointing I will not be returning. When I called to schedule my appointment, a representative by the name of Katie answered and without asking my availability, what was wrong with the car, the amount of mileage, if I was a previous customer or anything she started to schedule me a next day appointment. While I appreciate the promptness, I have a hectic schedule and had to explain I couldn't do the next day. She was then super short and said well then, "when works for you?" I assumed this was a bad day and shrugged it off until I had to call the day of my appointment and got the same representative. I was inquiring about getting a tire repaired at the same time and Katie was yet again very short and nearly condescending in my opinion. As a result I decided to just get my oil change and check engine light addressed. Upon arrival, Katie started the conversation with "have you ever been here?" I advised I had several times and she followed with nothing more than "are you aware of our diagnostics fee?" I advised I wasn't as a lot of places will read the codes for free and no one had advised me of this when I scheduled the appointment. I simply said I would go somewhere to get it read for free at which time she rolled her eyes and said she would find me when my car was ready. I proceeded to the waiting room where she followed to tell me diagnostics were around $120 (I do not recall the exact amount). I again advised, I could go somewhere else and it wasn't a problem. She yet again rolled her eyes and walked away. While checking out she certainly was not friendly nor well informed. I am big on customer service and this feel entirely too short for me to return when there are other dealers.
My experience was to go there shopping for a truck for my son. We are met by a very friendly associate who is very insistent we see a car right out front,... that it would be the perfect car for us. And he was not wrong. After a test drive and doing the math for payments and checking the mileage we decided that this is indeed the car we want. We go inside to make the purchase. The salesman had mentioned that someone had looked at the vehicle over the weekend but, their credit did not work out. Once inside he talks to someone and they were going to call and check to make sure the weekend customer did not want it? Odd, but O.K. He then returns to tell us that the customer had put a deposit on it and we could not buy it. Why is the car not on the back of the lot instead of out front? Why am I test driving a car you can't sell? So is this a good place to buy a car from? I can't tell you, I was not given the chance to find out.
I wanted to trade my car for a year newer car and they wanted eleven thousand more than they'd give me for mine, which is still in perfect condition. they... would not negotiate the price at all, and were rude during doing so. Save your time and money and go somewhere else.