Nissan of San Juan Capistrano

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
11 lifetime reviews.
  • 1.0 out of 5
    December 15, 2020

    Terribly rude sales staff especially Milad put us in danger during Covid pandemic and when I got a concern he hung up on me not one spot or five times... streamed inconsiderate and rude terrible customer service

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for letting us know about your recent visit to Nissan Of San Juan Capistrano.

  • 5.0 out of 5
    June 26, 2020

    Great dealership. Lots of inventory to chose from. Went there to look at a used car they had. Might be going back to look at a new one now instead. Knowledgeable... staff. Very personable.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Joseph, thank you for taking the time to leave us a 5 star review! We are happy to have provided you with an excellent experience and we look forward ...to continuing to work with you in getting the vehicle you are looking for.

  • 5.0 out of 5
    June 26, 2020

    i mean look, no one says "lets go buy a new car cause that will be so much fun". its a miserable thing to have to do. so was it like a trip to disneyland?... no. but it was fine. and imo, for car buying fine is the absolute best case scenario. and i'm happy wiht my new car.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Sara, thank you for the high star rating! Congratulations on your new vehicle. If you ever need anything else from us, please feel free to give us a c...all or stop by. Have an awesome day!

  • 5.0 out of 5
    June 25, 2020

    I'm on my third Nissan and my second Nissan dealership, but we won't need to ever look for another dealer. This team made us comfortable and were fun to... shop with. We really appreciated the time they took with us and will be back for any and all service for sure. Thanks!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Doug, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you... found this to be the case during your visit. If you have further needs or questions, please reach out.

  • 5.0 out of 5
    June 25, 2020

    Obviously it's a tough time to need a new car, but we put it off too long and needed to do it. Everyone at this store is great, and I was able to do a... good deal of it over EMail and phone before we came in. We felt safe, listened to, and taken care of - it was fantastic and I'm really glad we found them. Highly recommend.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Nicole, we appreciate you taking the time to leave us this feedback. Congratulations on your new vehicle! We're looking forward to your next vis...it with us!

  • 5.0 out of 5
    June 25, 2020

    I always thought that going to the dealer for repairs was a sure way to get screwed over, but this experience is challenging that. After taking my car... repeatedly to my normal repair shop and the problem still not being fixed, I bit the bullet and brought it to the dealer. Car was fixed and problem solved faster than I expected. And it was less expensive than even one of the trips to the other place.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mike, thank you for taking the time to leave this great 5 star review! We know trusting a dealership can be scary, our goal is to provide top tier cus...tomer service by being upfront and honest with pricing and servicing. We are honored to have earned your business and we look forward to seeing you for your next maintenance appointment.

  • 5.0 out of 5
    June 25, 2020

    Browsing for a new vehicle during the current state of things was a bit unnerving, to say the least. But we were very pleased with the precautions and... cleanliness of the facility. Additionally, being early in the in-person part of the car-buying process, we were very pleased by the level of service provided. The team was helpful and informative without being pushy or anything else negative that you typically associate with car salesmen.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Rebecca, thank you for leaving us a 5 star review! We are happy you had a great experience with our team. We are here to provide you with a clean and ...safe environment for all of your car buying and servicing needs. We look forward to continuing to work with you to get you the vehicle you want at a great price.

  • 5.0 out of 5
    June 25, 2020

    Very friendly experience. Lot of wierdness going around due to the COVID nightmare we are all dealing with. But all the employees were helpful and attentive... as I was looking for a new car. I did not buy yet, but I plan on returning soon and will recommend anyone looking for a Nissan to check out this dealership.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Laz, thank you for taking the time to leave a 5 star review for our Sales team! We are here to answer any questions you may have during your car shopp...ing experience. Thank you for your recommendation and the opportunity to earn your business.

  • 5.0 out of 5
    May 12, 2020

    With this pandemic going on I was really stressed about getting my car serviced. Brian made my experience easy and stress free. They have made sure the... lounge is set up with plenty of space between seats, people are walking around and cleaning thru the day and my car was done quickly and they gave it a wash. Great experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Ally, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Nissan Of San Juan Capistrano. If you ever... need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • 1.0 out of 5
    March 5, 2020

    Would not buy another car from this bunch of clowns, deplorable attitude and nothing more than the usual second had car outfit that makes you feel like... you need a shower after the visit. Not interested in a solution to a 2 month old 15K car with a repair of 2K

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jeremy, as stated on your reviews on other sites we are sorry that you are upset with your experience. All of our used cars state in the window if the...re is a warranty included with the vehicle and we also offer extended warranties at the time of your purchase. That being said, I have spoken to our General Manager and if you choose to reach out to us you can reach out to him directly, Ron Campbell 303-250-0500

View More Reviews