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i purchased a honda crv 2007 after returning a hummer in a week a year and half later two motors have been put in the truck 1st went out n two weeks no... warning and the warranty place alpha sent the motor to shop ive had nothing but trouble every since i didnt have use of the truck for about 3 months but a couple weeks i had to pay almost a $1000 with warranty took a week before they would let me send it in to see what was wrong it was the motor again it takes the warranty people so long to get your car fixed i called mike about the issues i was having his words to me was u had it for 1 year n half i didnt pay $11000 for a truck for a year and half this let me know they know their selling lemons i told him i was going to go to social media he called back and said when u get the truck back bring it in so we can get you out of that unsafe truck living in minnesota and the winters here i cant afford for it stop on me with my grandkids my son was murdered and their all i got left of him and i like to spend time and do alot things with them and need a safe truck to do it when i got to mike dealership he told me i was denied a new loan with captiol one after they told me to take it in also for an even swap then they said i needed 4700 down and have to buy a car for $25000 to return unsafe truck now i have to file bankruptcy because their not willing to work with me my credit score has went from 650 to 540 because i couldnt afford repairs and pay car note they have added more stress to my life missed alot days of work behind it also im going to attorney general bbb filing complaint in lemon law and soical media please do not buy from them they will rip you off they dont care about customers just the money they can get from you im a single mother and grandmother living on one income i hate that i trusted them and now i dont trust any dealership bank warranty im very disappointed in them all
The vehicle we purchased from AC Motors had no heat driving away on a zero degree day. Since the dealership had closed we contacted them in the morning.... We were told that the heat would be covered by the warranty and it would be no problem to fix. The suspension light came on, and a week later the power steering went out. AC Motors repaired the power steering (they claimed the warranty covered it), we were required to pay for a shock(? obviously wear and tear we did not create in less than a week), and the heat remained unfixed. We used the vehicle for a planned trip and was to have AC Motors repair the heat after the trip. During the trip a caliper bolt snapped and bore a hole the entire diameter of the rim puncturing the tire. We then needed to replace the rim and four tires. This could have been fatal for my family, at high speeds on the interstate. I was told by the repairman that this would have been found if the truck had undergone an inspection before the sale. We returned to have the heat repaired by AC Motors, which were slow to communicate. Our confidence started fading in their ability to provide a safe vehicle and service of the vehicle. We decided to take the vehicle to a dealership we could trust to fix the heat. We were told the heat could be repaired under the warranty, a lie. Also the dealer found that someone had attempted to repair the heat cracked the dash in two places, failed to fix the heat, and put a fake dash on top of it to conceal the problem. Since our purchase in March of 2019, a little over one month, from AC Motors we have acquired nearly $5000 in repairs. Please do not buy from this business, they could sell you a vehicle with extremely expensive, devastating, repairs or an vehicle that was not put through an inspection that could harm you or your love ones.
Thanks so much for your review. We are very sorry that you were not happy with your experience with us. That is definitely not our intent or the typ...ical situation. In regards to inspecting vehicles, we can assure you that every vehicle that we sell has undergone a thorough inspection and any necessary repairs have been performed, especially anything having to do with the safety of the vehicle. We also record and track each vehicle's inspection and subsequent repairs, and your vehicle was no exception. We (nor any other dealer) can restore the vehicle to its new condition, but we do restore the vehicle to a safe condition. It is never our intent to sell a vehicle that is unsafe. On a vehicle like your 2009 Yukon XL with over 120,000 miles, there is always a chance of experiencing unforeseen issues like the heating unit malfunctioning. Although your heat was not working properly in terms of where in the vehicle the warm air was directed, you did have heat in the vehicle when you drove it home. We certainly were prepared and planned on working to resolve that issue for you at no charge. As for the other "nearly $5,000" in repairs that you referenced in your review, without knowing the specifics, we cannot be sure if those repairs were covered by the warranty or not. However, we would expect that at least some of them should have been covered. Any ASE certified repair shop in the country would honor your warranty and would have been happy to do your repairs. If you would like a listing of ASE certified shops that will service your warranty, we would be happy to supply you with one.Again, thank you for your review. We are regretful that your experience was not more positive, but still appreciate the feedback. It helps us get better and ensures that we are communicating as best possible with our current and future customers.
Purchasing a vehicle from AC Motors has been the best we've had thus far! Customer service was wonderful, they were honest, up front and gave us a fair... price. Would definitely recommend them to friends and family who are purchasing a vehicle and we would go back to them in the future.
Mike and Dawson were very helpful and friendly, even though we didn't purchase this time we will go back and recommend others to AC Motors.
Thanks so much for your review. We are pleased that you had a positive experience and that you will consider us in the future. Mike and Dawson have ...seen your kind words and appreciate you feedback. Thanks again!
Mike Ogorman Is awesome! We've bought 6 vehicles from him. If there's anyone who can get you financed, it's Mike. Go see him today!
Thanks so much for your review and your kind words. Mike has seen your comments and wanted to pass on that he truly appreciates your business. Thank...s again!
Eric was great. Got us the truck my wife and I wanted. Even on his day off and being a holiday he got it done. Recommend Eric to anyone and AC Motors.... Thanks man!
Mike and Eric were super helpful with my trade in and purchase. Very friendly and made the waiting process during the financial side entertaining with... their back and forth. Definitely recommend this company to anyone looking for a vehicle.
We worked with Mike online at first finding the car, as we live in Northern MN. He was very informative from the start and willing to make the purchase... work for us. When we came down to pick up the car, Mike met us in Zimmerman as we had a long drive South and that was very nice. We had a small mechanical issue with the car and Mike was right on it and took care of it for us at no cost to us. Our Experience was an A+ for sure. I highly recommend this AC Motors Dealership in Anoka.. and Mike Ogorman was great to work with.... you can tell he has been doing this for many years!
I didn't think with my credit that it was even going to be possible to get a new car and honestly I was a bit embarrassed to even talk to a dealership... because of it. Both Mike and Eric were amazing! They didn't talk to me like I was stupid or make me feel bad for my situation or anything that I expected. They were completely understanding and worked very hard to make it happen for me. They explained everything to me and answered all of my questions and made sure I got an affordable car that is safe and reliable as well. Will definitely go back to them when it's time to trade this car in!
Very nice experience with Mike O'Gorman and his team at AC motors. Tried many cars and settled on a very nice Lincoln MXZ. Thanks again