Apple Chrysler Dodge Jeep RAM Hanover

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
200 lifetime reviews.

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  • 5.0 out of 5
    March 26, 2021

    Good Afternoon, I recently had my Dodge Ram 2500 in for service and would like to extend my appreciation to Chris Prevosto. His excellent customer service... and assistance with ensuring my truck was properly fixed, made my experience here very stress-free. He was easy to work with and regularly communicated updates to me on the status of my truck. He made certain that my truck was fixed properly before it was released back to me.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Bill, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're alway...s happy to help! Take care!

  • 5.0 out of 5
    March 5, 2020

    What a great experience! Knowledgeable staff! Ask for John W, he is the best! My new Jeep was a perfect fit for me! I wouldn't go anywhere else!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Jenna, it is great to see that John has offered you an amazing experience. Congratulations on your new Jeep. Let us know when you need help with prope...r maintenance and have a wonderful day.

  • February 26, 2018

    My husband and I stopped in last week to get pricing and options on a used vehicle. After looking at a few Adam asked us to come inside so he could look... a few things up. After a little research, he told us he was confident he could put us in a brand new 2018 Jeep Cherokee while staying within our budget. We were dumbfounded, never having thought we could afford something so nice. He was so great to work with and we would recommend him to anyone looking to replace a vehicle. We absolutely love our new Jeep Cherokee!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    January 21, 2020

    Found a good deal on car.com and drove 3 hours to visit this dealership. Great car, amazing shopping experience. Finance manager Mike did a great job assisting... me in buying this beautiful daily drive. The process was quick and efficient.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks for the great review, Yuanmeng! We're happy to hear that you had such a good experience with us. We'll be sure to pass along your kind words ...to Mike. We hope to see you again!

  • 1.0 out of 5
    December 17, 2018

    TL;DL: Ran credit, lied about it. Withheld rebate, tried to send a new contract so they could pocket the $1,000 incentive. I recently bought a truck... here. Before visiting Apple CDJR, I contacted Greg Mussmacher and Bryan Merriman to iron out a few details. First was confirming the sale price. This is the price the dealer is agreeing to sell the vehicle for, before manufacture incentives are applied. The second was to make sure the financing arrangement with my credit union would be adequate. I was approved through PSECU and was told by Greg that their system would reflect that as PSECU is one of their preferred lenders. I was assured that I would not need to apply for credit at Apple CDJR. Fast forward to purchase day. Greg tells me I need credit info to confirm to PSECU that it is actually me buying this truck. I specifically ask him if this is being submitted to anyone other than PSECU. He says no, absolutely not. Not hours after I leave the dealer I get credit alerts that Apple CDJR submitted credit applications to multiple creditors, including a different credit union, Citadel FCU. So now both my wife and I have 2 new hard inquiries on our credit that should not have occurred. Thanks for lying right to my face, Greg. That sign on your cubicle wall that states your trying to fight the car salesman stigma is clearly meant to be funny. The second issue arrived two days later. I get a call from the Finance and Insurance Manager, Mike Bankert. He calls me up and says he’s sending me a new contract. I asked why, and he informs me that an incentive was left off of my contract and that he revised it to reflect that. I asked what this new incentive was, and he would not tell me. He said it didn’t affect my end payment or contract total and quickly got off the phone. I tried calling back, leaving voicemails and sending emails to him, Greg and Al Deetz (the Sales Manager), trying to get an answer to why this new contract I got in the mail had increased the price by $1,000 and this new incentive was added. I never got any response. No one answered. Either Apple was trying to pocket this incentive that was rightfully mine, or they were trying to use an incentive that I didn’t actually qualify for. It’s a dealer responsibility to apply the incentives that I qualify for. Ram doesn’t advertise them all, they say “See dealer for details” on everything. I never sent that contract back, never heard anything at all. My loan was funded like the original contract stated. I was going to write all this in the dealer survey that I should have received along with the extra $grundo, but that mysteriously didn’t show up either. I asked Greg what happened to it, he said it was sent out two days later - which is also not true. And after Greg’s big sob story about how these dealer surveys screw him over if he gets anything but 10’s on everything, it’s a big wonder why I didn’t get one. I was waiting for that email. Because RAM needs to know that this dealer is the reason for that shady car dealer stigma.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Sean, Thank you for taking the time to share your experience regarding your truck purchase. Please know I appreciate your feedback and I'd like to di...scuss your concerns. When you have a moment, please reach out to me with the best phone number to contact you. I look forward to assisting you. Thanks, Matt Bardolf General Manager Apple CDJR of Hanover P: 717-430-2701 mbardolf@appleauto1.com

  • 5.0 out of 5
    April 6, 2018

    Brian Miller is a great salesman he really helped me to get the hang of test driving & really falling a lot for our Escape .

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    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    February 28, 2018

    Jason Berry was a great help! Awesome experience can’t wait for the next one! We will be back and will continue to go through Jason for a very long time.... The whole group makes you feel at home while there

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  • 5.0 out of 5
    February 26, 2018

    John Weiss and indeed ALL of the folks at Apple Chrysler Dodge Jeep Ram in Hanover made buying my beautiful new Oscar Mike Jeep a truly fantastic, unforgettable... experience! My Oscar Mike already has many fans, and I have recommended Apple in Hanover to everyone I meet. THANK YOU!

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    Shopped for a new car
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  • 5.0 out of 5
    February 21, 2018

    Highly recommended Brian Miller for your next buying experience, he is very knowledgeable and helpful. Made my buying experience easy and painless. Awesome... experience and will return in the future to buy again!!!

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    Shopped for a new car
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  • 5.0 out of 5
    February 17, 2018

    Gregg made this almost unbearable process a real pleasure. A great salesman that really worked for us. Apple and Gregg have insured that we will certainly... be using them again for future purchases!!!

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    Shopped for a new car
    Did not make a purchase
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