Mercedes-Benz of Hanover

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 7:30 AM - 2:00 PM

Mercedes-Benz of Hanover Hours

Sales

Monday

9:00 AM - 7:00 PM

Tuesday

9:00 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

9:00 AM - 7:00 PM

Friday

9:00 AM - 6:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:00 PM

Tuesday

7:30 AM - 5:00 PM

Wednesday

7:30 AM - 5:00 PM

Thursday

7:30 AM - 1:00 PM

Friday

7:30 AM - 2:00 PM

Saturday

8:00 AM - 4:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since August 2017

**We will be open on the last Sunday of each month. Please contact store for details.*** There are numerous reasons why

...

drivers choose Mercedes-Benz of Hanover for luxury car sales and service. Our teams of sales advisors, service technicians and financing experts are trained with one focus in mind: addressing each of your needs with the utmost respect, care and attention to detail. At Mercedes-Benz of Hanover, our commitment to excellence does not end with the sale, though. In order to ensure a positive ownership experience, we staff an onsite auto service and car repair department. And for those of you who prefer to perform their own work, we also maintain a vast collection of auto parts for sale in Hanover.

"Fast Fair, Simple and Local!"

Service

Tire Rotation

$59.95

Fluid Top-Off

Complimentary

Multi-Point Inspection

Complimentary

Replace Brake Fluid

$189

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
77 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 5, 2020

    I missed my morning appointment and when I called they fit me in that afternoon. They were polite and were following the Covid 19 protocol

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for doing business with the Mercedes-Benz Hanover team. We're glad to hear that everything was taken care of!

  • 4.0 out of 5
    June 3, 2020

    Very pleased when I come hear for service. Never pressured to get anything done. There is another one closer to me, but I like quality service.

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    Does recommend this dealer
    Came in for service or repair
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    Dealer Response

    Laverne, thank you for the review! We are grateful for your business here at Mercedes-Benz Hanover, and we look forward to your next visit!

  • December 30, 2018

    The people at Mercedes Benz of Hanover were very professional, courteous, and went above and beyond, what I expected during the entire experience . Guy... Bognanno did an excellent job of listening to what we were looking for in a vehicle. We were given several different vehicles to choose from with varying options. Guy let us drive all the vehicles we wanted while in search of our diamond. Guy was patient with us and showed us how to operate all the gadgets on our GLE 350. Who can possibly remember all of them in one sitting, its Awesome! Guy had all the detailing and extras we wanted done and our GLE it looked absolutely beautiful when we picked her up. After selecting our GLE, Murdock MacRae took us through the financial services end. Again I can't emphasize enough the top notch customer service we had experienced thus far, didn't stop. Murdock made sure all the I's were dotted & t's were crossed. While our Insurance company dragged it's feet, Murdock stayed on top of the situation while continuing to help other customers. With less than 30 minutes left before the team would leave to register that days sales we heard from Murdock about the situation and the urgency needed to be conveyed to our Insurance company to send the proper documents to register the GLE. Thankfully things worked out and we were able to pick up the GLE when we planned. Everything this brand stands for and this particular dealership is worth 10 stars on a 5 star rating. I almost forgot about the pit stop services wait till you hear about this, but not from me you'll have to hear it from your own Mercedes Benz salesman. If this Mercedes last as long as my Volvo I will never buy another brand or from another dealership. To Mercedes Benz, I need a truck, hurry and offer 1, you can even use it and me of course driving it through the mud and snow but not the mall parking lot in your TV commercial. Sincerely Reese Webb

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Reese - What a wonderful review! First, we love that Guy worked to find the perfect vehicle for you and made sure you understood all the features of y...our Mercedes Benz GLE 350. Second, it's fantastic that Murdock finalized the deal even with obstacles form your insurance company. Thank you so much for taking the time to write about your experience so others will know what it's like to be a guest at Mercedes-Benz Hanover! We truly appreciate your review and your business.

  • 5.0 out of 5
    June 1, 2020

    Convenient accommodating efficient Altho during the virus crisis ... staffing seems not at 100% ergo response time is not top notch ... everything else... Worthy of excellent service!!!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5-star review! We are proud that we provided the convenient and accommodating service that we strive for at Mercedes-Benz Hanover. W...e hope to see you again sometime!

  • 5.0 out of 5
    May 29, 2020

    Impeccable level of service. From the moment when I dropped off my car to pick up - flawless. Jeffrey provided constant text updates throughout the process.

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    Came in for service or repair
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    Dealer Response

    Thank you for reviewing Mercedes-Benz Hanover, Patrick! It is great to hear that Jeffrey took care of you during every step of the way!

  • 5.0 out of 5
    May 29, 2020

    Excellent. Good service. I had a replacement vehicle. The person that collected my car was very polite and professional. Overall, a vey good experience.... Thank you.

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Carroll - Thank you for sharing this feedback about your recent service experience at Mercedes-Benz Hanover! We are honored to earn your five stars.

  • 5.0 out of 5
    May 28, 2020

    Albert is incredibly knowledgeable and efficient. I loved his passion for cars, which came through in the way he guided us through the buying process.... I highly recommend working with him.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for the 5-star review! Albert is an excellent member of our team at Mercedes-Benz Hanover, and we are so glad he provided the knowledgeable ...and efficient service we pride ourselves on here. We will be sure to share your kind words with him!

  • 5.0 out of 5
    May 8, 2020

    Staff is always pleasant, met Jeff who explained my process to my liking. The dealership has a very comfortable setting. Love the refreshments, including... the variety of teas

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for visiting Mercedes-Benz Hanover. We're happy to hear that you enjoyed the service and amenities at our location! Our team looks forward to t...aking care of you next time.

  • 5.0 out of 5
    May 8, 2020

    During this difficult Pandemic, I had the pleasure of dealing with such great staff. Brain Tran the Sales Manager was very nice, responsive and helpful... buying my Mercedes, and when I had to return for an adjustment to the car, my service advisor John Landers was great and responsive, both of them providing "service with a smile".

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Joe, we're grateful to see this feedback! The Mercedes-Benz Hanover team strives to provide every customer with a 5-star experience and it made our... day to hear that came true for you!

  • 5.0 out of 5
    May 6, 2020

    Excellent as always Staff was friendly, professional and Everything was taking care of in a timely matter. My car was returned cleaned as well! Great... service

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    Dealer Response

    Thank you for leaving Mercedes-Benz Hanover a review, Chris! We're pleased to know that our team always takes care of you.

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