I walked in to College Station Ford already knowing which vehicle I wanted to purchase, I researched the vehcile, they had in stock and had my financing... ready. The only thing left to do was get the paperwork ready. The sales manager, Robert Rentfro, is the reason I walked away from purchasing a vehicle there. He told me he wouldn't negotiate the sale price of the vehicle I chose unless I had it financed through them and had a $795 APEX GPS installed. Mr. Rentfro not only insulted me throughout our conversation, but also my intelligence, my bank and his own salesman! The salesman Samba was very apologetic. There is so much more I could say, but I will stop here.
DO NOT TAKE YOUR VEHICLE HERE! The service department is completely fraudulent. I took my brand new 2020 F-350 truck here on Monday 3/2/2020 (purchased... from college station ford) for an error message. On Monday afternoon the service rep stated the problem was a sensor and they would replace it in the morning. Tuesday morning rolls around and all of a sudden I have “rat damage” on the wiring harness that will not be covered by them. How was this missed earlier? The wiring harness is directly on top of the engine. I refused to pay because something smelled fishy. When I picked up my vehicle there were TWO EXTREMELY CLEAN CUTS ALL THE WAY THROUGH THE WIRING HARNESS! Rats don’t do that. I tried to reason with Grant, John Green and two people in the sales department. They refused to make it right. Absolute CROOKS. Grant stated they have had rat damage on vehicles on their lot in the past. The vehicle was in their possession overnight, but they still refuse to make it right. I took my vehicle over to THREE other Ford dealerships and they all stated there was NO WAY it was rodent damage and they felt strongly that someone cut the wires. This is being reported to the district attorney. They believe this is potentially deliberate, criminal damage. DO NOT DO BUSINESS WITH THEM!
I was met as I drove on to the lot while looking for a Lincoln MKX. A polite young man showed me exactly what I was looking for. It was Saturday evening... so he said take it home and bring it back on Monday. I brought it back and then continued my search around Texas for essentially the same car at a better price. A few weeks went by and the same young man, Francisco Tirado, called me back and told me I should buy his car at the price I originally offered. I agreed to go back to the dealership and made a deal. The most important part of the sale happened in the first five minutes - the pleasant smile, the detailed knowledge of the car, and the total relaxed deal.
Want top dollar for there vehicle but want you to give them yours!!!
The salesman Kenneth and the sales manager were terribly rude and did no treat me with respect. Did not take the buying process serious.
Avoid this dealership at all costs. I had a light that came on in my car and I was told by the service manager that they could not diagnose what was wrong... with the vehicle. I could understand this if I had brought a Toyota, or some other type of vehicle to this Ford dealership. For them to not be able to figure what is wrong with a Ford vehicle is incompetence. I had to have my car towed to the dealership and I had it back by Friday. Sunday the vehicle was doing exact same thing except this time it did not strand me. My vehicle has been there 5 times since the new year. I can understand that cars need repairs sometimes but it would be nice for a dealership to let me know when a problem is about occur. College Station Ford is the Home of the 48-Hour Repair. They guarantee that their repair will not last longer than 48 hours. This would be an appropriate slogan for the dealership. One time I left my car there on a Friday afternoon and by the end of business Monday (5PM) I had heard nothing about the status of my vehicle. It took me almost an hour to get the Service Adviser on the phone as he apparently with a customer although nobody told me that until almost 45 minutes into the wait. I would have left a message but they kept sending me to Tom's voicemail who was not who I was looking for. When I finally got the correct Adviser on the phone I was told that the mechanic had already gone home for the day and that he could tell me something the next day. Call back around 8AM I was told. 8:30AM I called. Adviser told me that he had not talked to the mechanic but he would call me back in 30 to 45 minutes. 2PM I finally hear back from the dealership and get the details on my repair. Repair was finally completed almost a week later. I was never once offered a loaner car or even a shuttle to and from the dealership. Not sure if these exist at College Station Ford. I did not buy the car from them As a result of my experience with this dealership I marked all Ford products off my shopping list. I have zero desire to ever deal with this dealership ever again.