College Station Ford Lincoln

Reviews

4.0 out of 5 4.0
4 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    June 13, 2017

    I was met as I drove on to the lot while looking for a Lincoln MKX. A polite young man showed me exactly what I was looking for. It was Saturday evening... so he said take it home and bring it back on Monday. I brought it back and then continued my search around Texas for essentially the same car at a better price. A few weeks went by and the same young man, Francisco Tirado, called me back and told me I should buy his car at the price I originally offered. I agreed to go back to the dealership and made a deal. The most important part of the sale happened in the first five minutes - the pleasant smile, the detailed knowledge of the car, and the total relaxed deal.

    5.0 out of 5
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    3.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 3.0 out of 5
    March 5, 2017

    Want top dollar for there vehicle but want you to give them yours!!!

    3.0 out of 5
    Customer Service
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    Quality of Repair
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    2.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    September 15, 2016

    The salesman Kenneth and the sales manager were terribly rude and did no treat me with respect. Did not take the buying process serious.

    1.0 out of 5
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    Quality of Repair
    3.0 out of 5
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    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 1.0 out of 5
    March 16, 2016

    Avoid this dealership at all costs. I had a light that came on in my car and I was told by the service manager that they could not diagnose what was wrong... with the vehicle. I could understand this if I had brought a Toyota, or some other type of vehicle to this Ford dealership. For them to not be able to figure what is wrong with a Ford vehicle is incompetence. I had to have my car towed to the dealership and I had it back by Friday. Sunday the vehicle was doing exact same thing except this time it did not strand me. My vehicle has been there 5 times since the new year. I can understand that cars need repairs sometimes but it would be nice for a dealership to let me know when a problem is about occur. College Station Ford is the Home of the 48-Hour Repair. They guarantee that their repair will not last longer than 48 hours. This would be an appropriate slogan for the dealership. One time I left my car there on a Friday afternoon and by the end of business Monday (5PM) I had heard nothing about the status of my vehicle. It took me almost an hour to get the Service Adviser on the phone as he apparently with a customer although nobody told me that until almost 45 minutes into the wait. I would have left a message but they kept sending me to Tom's voicemail who was not who I was looking for. When I finally got the correct Adviser on the phone I was told that the mechanic had already gone home for the day and that he could tell me something the next day. Call back around 8AM I was told. 8:30AM I called. Adviser told me that he had not talked to the mechanic but he would call me back in 30 to 45 minutes. 2PM I finally hear back from the dealership and get the details on my repair. Repair was finally completed almost a week later. I was never once offered a loaner car or even a shuttle to and from the dealership. Not sure if these exist at College Station Ford. I did not buy the car from them As a result of my experience with this dealership I marked all Ford products off my shopping list. I have zero desire to ever deal with this dealership ever again.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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