I was met as I drove on to the lot while looking for a Lincoln MKX. A polite young man showed me exactly what I was looking for. It was Saturday evening... so he said take it home and bring it back on Monday. I brought it back and then continued my search around Texas for essentially the same car at a better price. A few weeks went by and the same young man, Francisco Tirado, called me back and told me I should buy his car at the price I originally offered. I agreed to go back to the dealership and made a deal. The most important part of the sale happened in the first five minutes - the pleasant smile, the detailed knowledge of the car, and the total relaxed deal.
Want top dollar for there vehicle but want you to give them yours!!!
The salesman Kenneth and the sales manager were terribly rude and did no treat me with respect. Did not take the buying process serious.
Avoid this dealership at all costs. I had a light that came on in my car and I was told by the service manager that they could not diagnose what was wrong... with the vehicle. I could understand this if I had brought a Toyota, or some other type of vehicle to this Ford dealership. For them to not be able to figure what is wrong with a Ford vehicle is incompetence. I had to have my car towed to the dealership and I had it back by Friday. Sunday the vehicle was doing exact same thing except this time it did not strand me. My vehicle has been there 5 times since the new year. I can understand that cars need repairs sometimes but it would be nice for a dealership to let me know when a problem is about occur. College Station Ford is the Home of the 48-Hour Repair. They guarantee that their repair will not last longer than 48 hours. This would be an appropriate slogan for the dealership. One time I left my car there on a Friday afternoon and by the end of business Monday (5PM) I had heard nothing about the status of my vehicle. It took me almost an hour to get the Service Adviser on the phone as he apparently with a customer although nobody told me that until almost 45 minutes into the wait. I would have left a message but they kept sending me to Tom's voicemail who was not who I was looking for. When I finally got the correct Adviser on the phone I was told that the mechanic had already gone home for the day and that he could tell me something the next day. Call back around 8AM I was told. 8:30AM I called. Adviser told me that he had not talked to the mechanic but he would call me back in 30 to 45 minutes. 2PM I finally hear back from the dealership and get the details on my repair. Repair was finally completed almost a week later. I was never once offered a loaner car or even a shuttle to and from the dealership. Not sure if these exist at College Station Ford. I did not buy the car from them As a result of my experience with this dealership I marked all Ford products off my shopping list. I have zero desire to ever deal with this dealership ever again.