Porsche of Larchmont

(4.6) 86 reviews

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4.6
86 lifetime reviews. Includes reviews of Porsche of Larchmont from DealerRater.com
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  • Pleasure to deal with.

    I have bought many cars throughout the years and this has been my best experience by far. I have never felt more comfortable or at ease during the pro

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    cess.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent experience.

    Very professional. Salesman, Gary Minsky, was responsive and very well informed. He made the sales experience seamless and was very helpful througho

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    ut including delivery of the vehicle.

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    Does recommend this dealer
    Porsche of Larchmont

    We are happy to hear that you got exactly what you wanted out of your car-buying experience with us at Porsche of Larchmont. It is wonderful to hear t

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    hat Gary was able to provide you with the excellent experience we strive to provide all our customers. We wish you safe travels in your new Porsche and look forward to seeing you again soon!


  • A long search came to an end.

    I purchased a 2014 Porsche 911 from Larchmont in November 2017. I had been looking for the right car (at the right price - visited many dealerships in

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    the mid-Atlantic region) for about a year until I came across this car at Porsche of Larchmont. I was lucky enough to get in touch with Gary Minsky, a very knowledgeable Porsche Sales consultant and Brand Ambassador who made my purchase a relaxing, stress-free event. After the test drive (day after Thanksgiving), there was no pressure to buy, but rather a comfortable chat about the car. Gary asked if there was any other information I needed after which we parted ways. A few days later, I decided to call Gary and purchase the car. A mutually acceptable deal was made very quickly and Gary helped me through the paperwork with ease and also helped set up transport to my home (thanks Ray). Compared to some of the (arrogant or ignorant) Porsche Sales consultants in the DC/VA area that I dealt with in the past, Gary is in a class of his own. I highly recommend contacting him without any reservations.

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    Does recommend this dealer
    Porsche of Larchmont

    Frank, thank you for this wonderful review! We sincerely appreciate your business and loyalty. We're happy to hear that you had a great experience wor

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    king with our sales team. We work very hard to make our customers happy and truly appreciate your recommendations. We look forward to working with you again!


  • Gary the salesman was terrific from begiing to end

    Dealing with Gary and victor was seamless and enjoyable. Jen at the desk was always treating us with a smile Gary spent over an hour going over the

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    car and told us to return in a week or so because he knew we would have other questions

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    Does recommend this dealer
    Porsche of Larchmont

    Thank you for your business and your recommendations, Susan! We're so happy to hear you had a great experience working with Gary and Anthony. Congratu

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    lations on your new Porsche! We look forward to working with you again in the future.


  • Porsche of Larchmont (Pepe Auto Group) unprofessional

    Porsche of Larchmont (Pepe Auto Group) unprofessional...

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    Overall Experience
    Does not recommend this dealer
    Came in for service or repair

  • Absolute Worst

    Initially brought my 05, 911 in for inspection upon entering the shop the service Manager Bill Bologna greets me admiring the pristine condition of my

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    car and low mileage. All goes well I gave them great review thru Porsche survey. On my second visit 7/17/2017 for an error message, same process as first visit pictures are taken prior to any work started on the car as usual. The service adviser recognizes me and my car we go over details although my car was clean I requested and Chris noted on service ticket in my presence in large letters "DO NOT WASH" all is well so far. About 2 hours later I receive a call from Chris with Tech findings, I agree to repair but was informed part would need to be ordered will arrive next day, repair will be complete my 911 would be ready for pick up. I reminded Chris of my request not to clean my car and do not leave outdoors as my car is garage kept which is demonstrated by its condition. Following day no call from Chris or Porsche of Larchmont. so around 12pm I call and was informed Chris is on another line and would call me back, this happened on three attempts. Next day Saturday 7/18 same story unable to contact Chris I was either told he would return my call or transferred to his voice mail. Monday am comes I'm in limbo, finally reached Bill Bologna who tells me Chris was let go Friday for not following up with customers (which afterwards I realized Bill is guilty of the same crime) So my obvious question was why was I continually told Chris would call back or transferred to his voice mail. Response was because they are attempting to catch up... Fine, Bill informs me the parts did arrive but not installed. I asked where has my car been stored since it poured rain over the weekend, he replies in a low tone outdoors. Of course I lost it mentioning my request and how Chris documented in my presence. 100 excuses//apologies later he promised to have it completed first thing in the am and he would personally call to confirm. I replied I can only imagine the condition of my car but DO NOT WASH THE CAR! To my surprise next day no call from the service manager at this point I'm very worried left work early headed straight to Porsche of Larchmont. I find my car in the front lot. I go in to speak with Bill for an explanation but of course he was gone for the day. After paying for service I inspected my car and found mud and dirt was everywhere this was a car that was never out in the rain. As I continue to look I found scratched, hood chips, mud inside the front cabin and damage to front spoiler. I immediately go back in and find Peter, (Chris's replacement) I pointed out the damages and he didn't know what to do so he got Vinny Greco involved (Service adviser) his jaw practically drops and starts apologizing and mentions "I recall your car and don't blame you for being upset I'm the same way with my car" He instructs Peter to take pictures of all damages, signs my service ticket "saw scratches on vehicle that were not there on drop off" said he would make/forward report to good O'l Bill B. which would call me in the am. Guess what, no call from Bill. After a combine 15 calls to Bill, Peter, Vinny I finally involve Porsche headquarters providing before and after pictures and mentioned all that needs to be done is look at before service pictures taken when I initially arrive at Larchmont the first and second time for comparison and zoom in to the damage areas. A week later Bill calls upset that I involved Porsche said he would be willing to rectify only two scratches and requested an estimate just to put an end to the situation I emailed him an estimate 2 days later. A week an multiple unanswered calls later I reach out to the COO of Pepe Auto Group Joe Pepe but would only get his secretary Helen who took my information and complaint. next day Bob Pepe (Porsche of Larchmont GM) calls me agreeing to cover cost. I make arrangements with body shop but no one from Porsche returned calls to confirm payment

    Customer Service
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    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • UNPROFESSIONAL, IRRESPONSIBLE

    Initially brought my 05, 911 in for inspection upon entering the shop the service Manager Bill Bologna greets me admiring the pristine condition of my

    ...

    car and low mileage. All goes well I gave them great review thru Porsche survey. On my second visit 7/17/2017 for an error message, same process as first visit pictures are taken prior to any work started on the car as usual. The service adviser recognizes me and my car we go over details although my car was clean I requested and Chris noted on service ticket in my presence in large letters "DO NOT WASH" all is well so far. About 2 hours later I receive a call from Chris with Tech findings, I agree to repair but was informed part would need to be ordered will arrive next day, repair will be complete my 911 would be ready for pick up. I reminded Chris of my request not to clean my car and do not leave outdoors as my car is garage kept which is demonstrated by its condition. Following day no call from Chris or Porsche of Larchmont. so around 12pm I call and was informed Chris is on another line and would call me back, this happened on three attempts. Next day Saturday 7/18 same story unable to contact Chris I was either told he would return my call or transferred to his voice mail. Monday am comes I'm in limbo, finally reached Bill Bologna who tells me Chris was let go Friday for not following up with customers (which afterwards I realized Bill is guilty of the same crime) So my obvious question was why was I continually told Chris would call back or transferred to his voice mail. Response was because they are attempting to catch up... Fine, Bill informs me the parts did arrive but not installed. I asked where has my car been stored since it poured rain over the weekend, he replies in a low tone outdoors. Of course I lost it mentioning my request and how Chris documented in my presence. 100 excuses//apologies later he promised to have it completed first thing in the am and he would personally call to confirm. I replied I can only imagine the condition of my car but DO NOT WASH THE CAR! To my surprise next day no call from the service manager at this point I'm very worried left work early headed straight to Porsche of Larchmont. I find my car in the front lot. I go in to speak with Bill for an explanation but of course he was gone for the day. After paying for service I inspected my car and found mud and dirt was everywhere this was a car that was never out in the rain. As I continue to look I found scratched, hood chips, mud inside the front cabin and damage to front spoiler. I immediately go back in and find Peter, (Chris's replacement) I pointed out the damages and he didn't know what to do so he got Vinny Greco involved (Service adviser) his jaw practically drops and starts apologizing and mentions "I recall your car and don't blame you for being upset I'm the same way with my car" He instructs Peter to take pictures of all damages, signs my service ticket "saw scratches on vehicle that were not there on drop off" said he would make/forward report to good O'l Bill B. which would call me in the am. Guess what, no call from Bill. After a combine 15 calls to Bill, Peter, Vinny I finally involve Porsche headquarters providing before and after pictures and mentioned all that needs to be done is look at before service pictures taken when I initially arrive at Larchmont the first and second time for comparison and zoom in to the damage areas. A week later Bill calls upset that I involved Porsche said he would be willing to rectify only two scratches and requested an estimate just to put an end to the situation I emailed him an estimate 2 days later. A week an multiple unanswered calls later I reach out to the COO of Pepe Auto Group Joe Pepe but would only get his secretary Helen who took my information and complaint. next day Bob Pepe (Porsche of Larchmont GM) calls me agreeing to cover cost. I make arrangements with body shop but no one from Porsche returned calls to confirm payment

    Customer Service
    Quality of Repair
    Overall Facilities
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

  • Body work and service

    Brought my car in for service and body work. When I dropped the car off I was out the door in under 5 minutes with a ride home. Pete kept in touch wit

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    h me while my car was being worked on and my car was delivered back to me spotless! Excellent service and staff highly recommend this dealership.

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    Does recommend this dealer
    Came in for service or repair
    Porsche of Larchmont

    Thank you for servicing your vehicle with Porsche of Larchmont. We look forward to working with you again in the future!


  • Best service

    My first service experience at Porsche of Larchmont with Peter Falvey and he was fabulous, efficient, patient and professional. Made it super easy and

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    convenient and the service was great

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    Does recommend this dealer
    Came in for service or repair
    Porsche of Larchmont

    We're so happy to hear you had a great experience working with Peter and look forward to working with you again in the future!


  • Patience and Comfort

    It was a major financial decision buying a car for my Dad. Anthony answered all my questions, didn't rush me on the purchase, and was patient with me

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    throughout what ended up being a long process. Anthony is very responsive by phone and email. The car was delivered exactly as he said. He only works with the best in business car transporters, for those needing out of state delivery. It was a pleasure working with you Anthony, and I would gladly buy another car from you in the future.

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    Does recommend this dealer
    Porsche of Larchmont

    We're so happy to hear you had a great experience working with Anthony. We look forward to working with you again in the future!


Porsche of Larchmont
2500 Boston Post Road Larchmont, NY 10538
New (877) 586-7132
Used (877) 393-8299
Service (866) 920-6626
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