Reviews
2018 Subaru Crosstrek
Happy with overall services and outcome of purchasing experience. Love my 2018 Crosstrek. Travels are now new and improved.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jim Parrish
Great service. Everyone was very helpful and friendly. Would buy a car again from them.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
I would recommend this dealership
I had a great experience while purchasing my vehicle, the only downfall was that the salesman stated there was a promo for free oil changes, but that promo had actually expired the month before. Sadly they still did not honor this promo for me.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Service
Thanks for doing a nice job replacing my recalled airbag and servicing my legacy oil , rotate tires, brake fluid and differential fluid. Providing me with a loaner really helped.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Bob, thank you for this review that speaks to the high level of service we provide! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!
Forrester getting Brakes, and brake fluid changed
Did a great job, service was very friendly and helpful getting me a car so I did not have to wait while the work was being done. And getting it back to me in a timely matter and all cleaned.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words and this wonderful review! It's great to see that everything was completed in a timely manner, and to your satisfaction! We hope to be of service to you again in the future. Best wishes, Brilliance Subaru
Kevins teview
While they may be more costly than another ship - they are always friendly responsive and kniwledgablr
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Kevin, we're glad to hear you enjoyed your visit! We hope to be of service to you again in the future. Best wishes, Brilliance Subaru
Auto Check-up
Just brought my car in to make sure everything was still operating at 100%
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
New car
I'm really enjoying my Subaru! It was a great experience, friendly, and helpful to buy my new car here at Brilliance Subaru. I also want to thank Ed for giving me the help I needed to purchase my vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Frank! We're so happy we were able to help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great service all around
Airbag recall completed when I needed it. Loaner offered. Could not be more pleased.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Kevin! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.
Best car buying experience I've ever had
From the moment I arrived I was greeted with a smile and just the right amount of attention. I felt no pressure. Dan Pagnotta was my salesman and he was great. Personable, funny and knowledgeable. There was none of the the usual "I'll go run this by my manager" leaving you to sit waiting. The finance guy was great too. No pressure to up-sell. He presented you with options and if you declined, the matter was done. Total time in finance office was 10 minutes. I highly recommend Brilliance Subaru and Salesperson Dan Pagnotta.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
John, we are glad to hear you had a positive experience dealing with Dan and our team! We appreciate your recommendation of our dealership! Please don't hesitate to reach out if there's anything additional we can do for you.