Reviews
Excellent car buying experience.
Looking for a used Subaru Outback for a while. Saw the one i bought on line. We live in Northbrook so it's a bit of a hike. SOOOO glad we did. Liked the car right away, i know cars so it was well worth the drive. Jim [ the GM ] and Donna [ sales] took care of us like we were old customers. The price of the Outback was fair, I was given a very fair trade in allowance and we made the deal. My wife and i got there kind of late but were never rushed in any way. We were there taking delivery well past their closing time. Thanku Donna, Thanku Jim, Thanku Jason in finance. Very good buying experience along with friendly personable sales and mgmt staff. Thanks Brilliance Subaru Staff, GREAT JOB !! If your reading this review, and your out looking and see something at Brilliance, stop by, you won't be disappointed. The Subaru product is the best in it's class.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
recall notice
Good service. So far, the recall update is working. Very accommodating and have the customers interest a top priority. Will have my car serviced there again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
2x Subaru owner
Brilliance Subaru is a superlative dealership !! Service always spot on. Sales staff very knowledgable and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Accomodating, efficient and courteous
Accomodating, efficient and courteous. all aspects of the Service experience were user friendly and more than one would expect including this request for a comment.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service review for Outback
Service to my Outback was efficient and thorough. I had an Oil change, brake, tire check done. And testing done on my vehicle regarding the proposed issue and service bulletin about excessive engine-oil consumption. They assure me that my vehicle is being monitored and will re-test 1200-1500 miles from now....
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best Buying experience ever!
Ed Troike was awesome, best buying experience I ever had. Stress free, and relaxed atmosphere helped make this the best. Ed was very knowledgeable and very organized in the process. I would recommend Ed and Brilliance to anyone looking for a new car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
pleasant
good experience made this purchase very pleasant and most likely will be back to purchase a new car soon.. thanks for not been pushy and letting us breathe...
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
used car purchase
I am very satisfied with my experience at your dealership . Phil treated me with respect and professionalism , which made the car purchase a pleasure .
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great Experience
Ed provided a great buying experience. Had the best and most thorough test drive imaginable. Wonderful explanation of all the Forestor's features. Very positive and quick negotiation to complete the sale. Highly recommend Brilliance and Ed Troike.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mr. Stan Hildebrand
Phil was very personable and easy to work with. I would recommend them to anyone seeking a good quality used car or new car
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
