Joseph VW of Cincinnati Hours
Home of the Lifetime Powertrain Warranty!
"Home of the Lifetime Powertrain Warranty"
If you are interested in buying a new VW look no further than Joseph Volkswagen. What a great experience we had buying our 2019 Tiguan. Ed Merrill was... professional, prompt, very knowledgeable with no pressure sales approach. Ed and his manager Mark Lape went above and beyond to meet our needs. Thank you for such a great car buying experience!
False advertisement on all their stock and most of their listed cars as new are actually used. Waste of time and they’ll do their best to run your credit... before the give you prices.
I was travelling to Cincinnati on business and I contacted the dealer about a car in their used inventory. They were prompt in a return contact, kept... the vehicle reserved for me until I arrived some hours later, and gave me great attention during the test driving phase of the experience. I had limited time and they were VERY good about making quick work of negotiating a fair price, getting my paperwork done, and getting me out of the door in my new car. From top to bottom, everyone worked hard to make sure I was happy with my purchase and the sales manager and sales person even helped get the car detailed before I drove it off the lot. I could not have been more pleased with my experience. This is a dealership with people willing to go the extra mile!
Poor customer service, and they will say anything to get you out the door at closing time...even if they have to tell you that certain financial institutions... are closed. Damage to vehicle was not accurately depicted, and information regarding the car was withheld until leaving, and still unclear on why parts on order for a vehicle that is certified and for sale in the lot. I don’t trust this place. The lot is cramped and filled with with potholes (salesman about twisted ankle in the lot). Salesmen are quite sneaky and the place is small and unkept. Form your own opinion, or just go somewhere else. I wouldn’t go back for anything!
I found honest, ethical, professional and courteous people at every position at the Joseph Dealership. If you need your faith in car dealerships restored... go to Joseph Volkswagen of Cincinnati. I purchased a used vehicle at Joseph and it was the best car purchasing experience I can remember. I got a great deal and a great warranty at no cost with the purchase.
My credit is certainly sub-par and the sales people and finance department was able to not only get me approved but, was capable of getting me approved... for exactly what i wanted at the payment (and APR) that works for me.