Mercedes-Benz of Birmingham

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Reviews

Average Ratings

4.9
319 lifetime reviews. Includes reviews of Mercedes-Benz of Birmingham from DealerRater.com
  • 2017 Mercedes-Benz Lease

    I recently leased a 2017 Mercedes from Mercedes-Benz in Birmingham. My sales consultant was Ghali Bazzi. I received exemplary service from Ghali...


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    I recently leased a 2017 Mercedes from Mercedes-Benz in Birmingham. My sales consultant was Ghali Bazzi. I received exemplary service from Ghali. He took the time to listen to my specific vehicle needs and options I desired. Ghali was extremely knowledgeable and offered great insight regarding my selection of a Mercedes-Benz. The entire process of leasing a Mercedes-Benz was an extremely pleasant experience and I will continue to lease a Mercedes-Benz if Ghali Bazzi can be my sales consultant.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • I had an outstanding experience purchasing my car from Merce
    April 24, 2017

    From the associate that helped me select my car, Greg Forest, to all the individuals that I came in contact while at the dealership including the ...


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    From the associate that helped me select my car, Greg Forest, to all the individuals that I came in contact while at the dealership including the person that complete the paper work I was treated with dignity and they were all very helpful. They treated me fair in my purchase and insured that I got all the features I wanted on my car.

    Does recommend this dealer

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  • Amazing experience

    Steve colter did an amazing job !! He understood exactly what I was looking for! Knew my needs and really really found for me my dream car!! I wou...


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    Steve colter did an amazing job !! He understood exactly what I was looking for! Knew my needs and really really found for me my dream car!! I would really really recommend him if you want to get a car from Mercedes!! His communication skills are prefect! And he tried to help you aloooot with getting great deals. I strongly and highly recommend him.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Overall Good Customer Experience

    I had a very good experience in buying a pre-owned 2017 Mercedes GLC300. Michael Edwards was my sales consultant and did a good job. I did not fee...


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    I had a very good experience in buying a pre-owned 2017 Mercedes GLC300. Michael Edwards was my sales consultant and did a good job. I did not feel any pressure to buy the car and he was very efficient. The only thing that made this fall short of excellent was the delivery of the car. Hopefully it was just a bad day for them. I find it hard to believe my experience in this arena would be the norm.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great Experience!
    April 22, 2017

    We have purchased 5 vehicles from MBBhm and have had an overall great experience. While there was a mistake made, that would lead me to go elsewh...


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    We have purchased 5 vehicles from MBBhm and have had an overall great experience. While there was a mistake made, that would lead me to go elsewhere, the staff made up for it with above and beyond customer service and solutions! Randy Powell, Nick Underwood, Nicholas Saban Jr all worked hard to make things right and they did! We have purchased another vehicle as a result of this! The true test of a business is how they recover from an error and MBBhm was fantastic. The gentleman who delivered my vehicle, Steve Carter is the consummate professional and worthy to handle such high end sales. His calm demeanor and professionalism is exceptional. There is no pressure, no rush, and nothing but high end service. I have dealt with Jaguar, BMW, Infiniti, and Audi staff, and Steve Carter was the best I have encountered. We will definitely purchase another Mercedes and get it from MBBhm, in their new location. We will also seek out Steve Carter to assist us!

    Does recommend this dealer

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  • 2017 GLC

    As an Auburn Fan, I was not really excited about doing business with Mercedes-Benz of Birmingham. The Salesman, Ghali Bazzi, changed my mind. Inst...


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    As an Auburn Fan, I was not really excited about doing business with Mercedes-Benz of Birmingham. The Salesman, Ghali Bazzi, changed my mind. Instead of the usual sales tactics of trying to upsell us, he listened to what we were looking for and showed us what we wanted. He did not have the exact car we wanted in stock, so he worked to get us what we wanted on their lot. Now that we are driving a classic, all we need are orange and blue Mercedes Polo Shirts!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • mercedes benz birmingham

    I had an excellent experience in buying pre-owned certified mercedes. Primarily through the efforts of Ghali Bazzi (Sales Consultant) I feel like ...


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    I had an excellent experience in buying pre-owned certified mercedes. Primarily through the efforts of Ghali Bazzi (Sales Consultant) I feel like over several visits I was placed in the care that optimiized my needs. I never felt pressured into buying smething I did not want. Good experience with excellent salesperson

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awesome

    My husband and I recently purchased a car from Mercedes Benz dealership. Joe Coon is an awesome salesman. My husband and I was very pleased with...


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    My husband and I recently purchased a car from Mercedes Benz dealership. Joe Coon is an awesome salesman. My husband and I was very pleased with Joe. Our car buying experience was great.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mr and Mrs Smith

    My experience at Mercedes Benz of Birmingham was a very pleaseant and an easy going process. From the very first follow up call to confirm the app...


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    My experience at Mercedes Benz of Birmingham was a very pleaseant and an easy going process. From the very first follow up call to confirm the appointment down to the final process of receiving my keys to my 2016 C300. Ghali Bazzi made the process very easy and was very considerate of our time. He constantly asked if me and my husband wanted any refreshments. I would definitely recommend him personally (Ghali Bazzi) to anyone who is in the market of purchasing a Mercedes Benz. And i would surely return in the near future for additional purchases.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Customer Focus Tops ALL Business Principals
    March 25, 2017

    If I were an owner of this dealership, I would strive for my customers to enjoy the experience that I enjoyed while making this important and crit...


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    If I were an owner of this dealership, I would strive for my customers to enjoy the experience that I enjoyed while making this important and critical decision. From initial greeting and introductions to selling ,closing the sale, finalizing the transaction,the paper work, covering all aspects of the final delivery( including "wipe down" as I entered the vehicle), the experience was extraordinary.. Thank you Steve,Trey,Nicholas,and Kim and all of your colleagues. JIR & "Sugar"

    Does recommend this dealer

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