[{"id":273473,"firstName":"Frank","lastName":"Smith","titleText":"Sales Consultant","emailTxt":"rsmith@myvalleysubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":152,"imageUrl":"https://cdn-user.dealerrater.com/images/bb5fbfe7dd7f.jpg","drDealerId":36261,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":460038,"personPtyId":31317656,"firstName":"Billy","lastName":"Anderson","titleText":"Sales Adviser","emailTxt":"banderson@valley.cmacars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":273469,"personPtyId":30761921,"firstName":"Caroluce","lastName":"d'Orvilliers-Seal","titleText":"Sales Consultant","emailTxt":"cdorvilliers@myvalleysubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":74,"imageUrl":"https://cdn-user.dealerrater.com/images/cb32bf542346.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":317665,"personPtyId":30779753,"firstName":"Matt","lastName":"Hollembeak","titleText":"Sales Associate","shortBioText":"Hello everyone! I have been selling cars in Staunton for almost 4 years now. I started out in high school washing cars and worked my way up to sales 10 years ago. I have the pleasure of working with a great team at Valley Subaru which is a part Valley Auto Group in Staunton. Feel free to contact me at 540-213-6824","emailTxt":"mhollembeak@myvalleysubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":31,"imageUrl":"https://cdn-user.dealerrater.com/images/56a3e1f0e1f6.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":264102,"personPtyId":30762397,"firstName":"Scott","lastName":"Simons","titleText":"Managing Partner & GM","emailTxt":"ssimons@cmacars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/41e9f49cf8cd.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":392551,"personPtyId":31289406,"firstName":"Kaleb","lastName":"Estis","titleText":"Sales Professional","emailTxt":"kestis@valley.cmacars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/1fe47cf4266c.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":487437,"personPtyId":31330290,"firstName":"Robert","lastName":"Baldwin","titleText":"Sales","emailTxt":"rbaldwin@valley.cmacars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36261,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"733622400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":273467,"personPtyId":30762726,"firstName":"Charles","lastName":"Camp","titleText":"Sales Manager","emailTxt":"ccamp@myvalleysubaru.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":116,"imageUrl":"https://cdn-user.dealerrater.com/images/11e815f9b550.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":266955,"personPtyId":30765877,"firstName":"Carmen","lastName":"Hinton","titleText":"Service Advisor","emailTxt":"chinton@myvalleysubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":21,"imageUrl":"https://cdn-user.dealerrater.com/images/ebfed57c3e70.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":374243,"personPtyId":30771120,"firstName":"Mike","lastName":"Desmond","titleText":"Sales","emailTxt":"mdesmond@myvalleysubaru.com","combinedEmpAvgRatingNbr":4.4,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/1bfd1f1dc86d.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":460037,"personPtyId":31317159,"firstName":"Catherine","lastName":"Getz","titleText":"Sales person","emailTxt":"cgetz@valley.cmacars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36261,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales 8:00 AM - 7:00 PM
Service 7:30 AM - 5:30 PM

Valley Subaru Hours

Sales

Monday

8:00 AM - 7:00 PM

Tuesday

8:00 AM - 7:00 PM

Wednesday

8:00 AM - 7:00 PM

Thursday

8:00 AM - 7:00 PM

Friday

8:00 AM - 7:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Valley Subaru is proud to be a part of Carter Myers Automotive, a fourth generation family-owned business serving Virgin

...

ians since 1924. After 90 years in the automotive industry, our commitment to respect, service, integrity and value has never been stronger. Our 450 employee-owners strive for complete customer satisfaction.

"No gimmicks, no games, that's Valley Subaru in Staunton!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
657 lifetime reviews. Includes reviews of Valley Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 1, 2018

    Matt did a great sales job. We were in the dealership unannounced several times over several months, and Matt was not always there. Billy and Michael... stepped in and helped make the sales experience an overall excellent one. The USAA Car Buying service is the way to go, at least from this buyer's perspective. It relieved a lot of the pressure of buying a new car. Matt answered all our questions and was very efficient in processing the final paperwork. Maher was similarly efficient in finalizing the financing and optional services. Overall, nothing could have gone better. NOTE: we bought our first Subaru from your dealership, and were pleased with the car. One of your biggest sales incentives for returning customers, however is Carmen in the Service Department. She is a treasure--knowledgeable, friendly, engaging, thorough, etc. We may have been able to find a better deal in the region, but Carmen brought us back to your store.

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for taking the time to leave this detailed feedback! If you have any further questions, please give us a call. We're always happy to help!


    Worked with:
    Billy Anderson

    Sales Adviser

    NOT RATED

    Matt Hollembeak

    Sales Associate

    (5.0) 31 reviews

    Mike Desmond

    Sales

    (4.4) 7 reviews

  • 5.0 out of 5
    November 24, 2018

    Kelly, Frank, and Charlie went out of their way to get me a good deal. They were responsive, thoughtful, helpful, and more. I highly recommend Valley Subaru... and the dedicated staff who work there!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for highlighting some of our staff who helped make this such a positive experience for you! We hope to be of service to you again in the future.... Best wishes, Valley Subaru


    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 152 reviews

  • 5.0 out of 5
    November 23, 2018

    Just purchased my 2nd Subaru Outback from Valley! Great dealership with knowledgeable, pleasant employees both in sales and service! All my routine service... experiences with my first Outback were done efficiently. Frank Smith made the purchase of my 2nd Outback a wonderful experience! Love my new Subaru Outback...it has even more features than my 2011 one!

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for coming back to see us for all your automotive needs! We can't wait to see you again, have a great day.


    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 152 reviews

  • 5.0 out of 5
    November 21, 2018

    Frank Smith made my purchase of a Forrester actually pleasureable. As a skilled and personable representative of Suburu, he made everything from detailed... operational instructions to a test drive an enjoyable experience. I recommend Frank and Valley Suburu without exception.

    Not Applicable
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jean, thank you for your kind review; we are happy to pass along your comments to the team here at Valley Subaru! If you're ever in need of more help,... please let us know! We hope you have a great day!


    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 152 reviews

  • 5.0 out of 5
    November 15, 2018

    Ryan Mayes was so wonderful throughout the entire process of buying my first brand new car. Very helpful and always answered the phone when I had questions.... He was very patient with my dad and the many phone calls he had to make back and forth between myself and my dad. I was able to get a great deal on a brand new 2019 Subaru Crosstrek. I saw the Crosstrek 2 years ago and knew I wanted it to be my next car. Only day one of owning the Crosstrek and I'm taken back everytime I get in it!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an aw...esome day!

  • 5.0 out of 5
    November 10, 2018

    The whole experience here was awesome. I'm a single dad and live a ways away, but the sales associate worked with me over phone, email, and text to... select and find the car I wanted at the price I wanted. They understood my situation and showed a lot of empathy. They went above and beyond what I could have expected.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hal, we're happy you found our staff to be so supportive during your car buying experience here at Valley Subaru. Please don't hesitate to r...each out to us if there's anything more we can do!

  • 5.0 out of 5
    November 5, 2018

    I love Valley Subaru for its consistent excellent customer service, fair pricing, and maintenance/repair service. All staff are not only efficient but... also demonstrate the highest level of professionalism as well as courtesy in responding to all of my customer questions and needs.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your positive review about your experience with us! If you ever need anything else from us, please feel free to give us a call or stop b...y. Have an awesome day!

  • 5.0 out of 5
    November 5, 2018

    Enjoyed everything. Buying experience, sales folks, training.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We're glad to hear you enjoyed your experience at our dealership! If you have any further questions, please give us a call. We're always hap...py to help!

  • 5.0 out of 5
    November 1, 2018

    Frank Smith provided us with excellent service. My husband purchased a new Forester, and a week later we went in to get my a brand new 2019 Ascent. The... car has all the bells and whistles we needed and I am super happy with the purchase. We were presented with all the options, were not pushed into a sale, and had questions happily answered. Would highly recommend buying from Frank at Valley Subaru!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your recommendation and positive review about your recent experience with Frank! If you have any further questions about your new Ascent..., please give us a call. Safe travels!


    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 152 reviews

  • 5.0 out of 5
    October 31, 2018

    Frank was so helpful and knowledgeable???-mAde the process easy and located the car I wanted. Thanks Charles for getting the numbers we were looking for.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Cynthia, it's great to hear Frank and Charles provided you with a great experience! If you ever need anything else from us, please feel free to give u...s a call or stop by. Have an awesome day!


    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 152 reviews

    Charles Camp

    Sales Manager

    (4.9) 116 reviews

View More Reviews

Valley Subaru

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