[{"id":273473,"firstName":"Frank","lastName":"Smith","titleText":"Sales Consultant","emailTxt":"rsmith@myvalleysubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":4,"combinedEmpReviewCnt":187,"imageUrl":"https://cdn-user.dealerrater.com/images/bb5fbfe7dd7f.jpg","drDealerId":36261,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":460038,"personPtyId":34659540,"firstName":"Billy","lastName":"Anderson","titleText":"Sales Adviser","emailTxt":"banderson@valley.cmacars.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":4,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":273469,"personPtyId":31124081,"firstName":"Caroluce","lastName":"d'Orvilliers-Seal","titleText":"Sales Consultant","emailTxt":"cdorvilliers@myvalleysubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":83,"imageUrl":"https://cdn-user.dealerrater.com/images/cb32bf542346.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":317665,"personPtyId":31138526,"firstName":"Matt","lastName":"Hollembeak","titleText":"Sales Associate","shortBioText":"Hello everyone! I have been selling cars in Staunton for almost 4 years now. I started out in high school washing cars and worked my way up to sales 10 years ago. I have the pleasure of working with a great team at Valley Subaru which is a part Valley Auto Group in Staunton. Feel free to contact me at 540-213-6824","emailTxt":"mhollembeak@myvalleysubaru.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":39,"imageUrl":"https://cdn-user.dealerrater.com/images/56a3e1f0e1f6.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":264102,"personPtyId":31123925,"firstName":"Scott","lastName":"Simons","titleText":"Managing Partner & GM","emailTxt":"ssimons@cmacars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/41e9f49cf8cd.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":392551,"personPtyId":34805423,"firstName":"Kaleb","lastName":"Estis","titleText":"Sales Professional","emailTxt":"kestis@valley.cmacars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":13,"imageUrl":"https://cdn-user.dealerrater.com/images/1fe47cf4266c.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":487437,"personPtyId":38445888,"firstName":"Robert","lastName":"Baldwin","titleText":"Sales","emailTxt":"rbaldwin@valley.cmacars.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36261,"dealerEmpStartDtUtc":"1517443200","industryStartDtUtc":"733622400","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":273467,"personPtyId":31123995,"firstName":"Charles","lastName":"Camp","titleText":"Sales Manager","emailTxt":"ccamp@myvalleysubaru.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":127,"imageUrl":"https://cdn-user.dealerrater.com/images/11e815f9b550.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":266955,"personPtyId":31128226,"firstName":"Carmen","lastName":"Hinton","titleText":"Service Advisor","emailTxt":"chinton@myvalleysubaru.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/ebfed57c3e70.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":374243,"personPtyId":31131758,"firstName":"Mike","lastName":"Desmond","titleText":"Sales","emailTxt":"mdesmond@myvalleysubaru.com","combinedEmpAvgRatingNbr":4.5,"combinedRecentReviewCnt":0,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/1bfd1f1dc86d.jpg","drDealerId":36261,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":460037,"personPtyId":34624808,"firstName":"Catherine","lastName":"Getz","titleText":"Sales person","emailTxt":"cgetz@valley.cmacars.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":36261,"dealerEmpStartDtUtc":"1501545600","industryStartDtUtc":"1501545600","certifiedEmployee":false,"deptDscrp":"Sales"}]
Rectangle 48
Sales
Service Closed

Valley Subaru Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

9:00 AM - 5:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 5:30 PM

Tuesday

7:30 AM - 5:30 PM

Wednesday

7:30 AM - 5:30 PM

Thursday

7:30 AM - 5:30 PM

Friday

7:30 AM - 5:30 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Valley Subaru is proud to be a part of Carter Myers Automotive, a fourth generation family-owned business serving Virgin

...

ians since 1924. After 90+ years in the automotive industry, our commitment to respect, service, integrity and value has never been stronger. Our 600+ employee-owners strive for complete customer satisfaction.

"No gimmicks, no games, that's Valley Subaru in Staunton!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.9 out of 5 4.9
669 lifetime reviews. Includes reviews of Valley Subaru from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 4.4 out of 5
    October 19, 2018

    I started my day never expecting to end it at Valley Subaru and finding a Forester previously owned with very low mileage. Now an owner..

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 187 reviews

  • 5.0 out of 5
    October 15, 2018

    Great experience, second purchase with this salesperson. Upgraded forester, very pleased with my new forester.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hello, your satisfaction is our top priority. We're glad to hear we delivered such a great experience. If there's anything further we can do... for you, we are happy to help! Take care!

  • 5.0 out of 5
    October 10, 2018

    Frank was awesome and very helpful! He made sure that I got what I wanted! I had a great experience! Would recommend him and Valley Subaru to everyone... I know!

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    Does recommend this dealer
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    Valley Subaru

    Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your pos...itive experience with Frank. Have a great day!


    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 187 reviews

  • 5.0 out of 5
    October 9, 2018

    We got a great car at a reasonable price. Our sales consultant, Ken Seal, made every effort and spent a great deal of time with us to insure that we understood... all the features of the cars we test drove and then more time and effort explaining everything we need to know about the vehicle we finally selected. All the cars were immaculate and reflected the dealers high standards and the pride they take in the product and services they provide.

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    Does recommend this dealer
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    Valley Subaru

    We are so happy to read such a great review about your experience dealing with Ken! If you have any further questions about your new vehicle, please g...ive us a call. We're always happy to help!

  • 5.0 out of 5
    October 3, 2018

    The folks @ Valley Subaru are to be commended for their expertise, dedication to customer satisfaction, & their financial savvy. Although my goal is to... eventually buy a Subaru, my eye was caught by another manufacturer's used vehicle on their lot. They "worked" with me to make the deal happen & their professionalism showed through every step in the process! From Kelly (Internet Service), to Frank Smith, to Mahir (Finance), they were courteous, competent & compassionate.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Valley Subaru

    Hi Robert, we are very happy to have provided you with such a positive buying experience! Please let us know if there is anything else we can do for y...ou; we are more than happy to help!


    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 187 reviews

  • 5.0 out of 5
    October 1, 2018

    I had a wonderful experience. The sales associate (Billy) listened to me any my situation (I am a single parent and live a ways away) and understood what... I was after. Thanks to his understanding and empathy I got the car I wanted. It was an excellent experience and I am very happy.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Valley Subaru

    We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop ...by. Have an awesome day!


    Worked with:
    Billy Anderson

    Sales Adviser

    NOT RATED

  • 4.3 out of 5
    September 30, 2018

    Have been considering purchasing a new Outback. Emailed Valley Subaru, had a quick reply, the price was competitive, so I went in feeling comfortable.... Went for a test drive with Frank, liked the car and settled the deal that evening. Would recommend both Valley and Frank. Very pleased. Thanks!

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Valley Subaru

    Hello, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a cal...l or stop by. Have an awesome day!


    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 187 reviews

  • 5.0 out of 5
    September 14, 2018

    My daughter had bought cars from Valley Subaru and Mr. Frank Smith. She highly recommended him and the dealership. I had decided for my 65TH birthday... I was buying me a new car! I had went on-line and picked out basically the car I wanted. My daughter had set up my appointment in advance with Mr. Smith. I registered on-line and immediately received communication from Mr. Smith. The experience the day of the purchase was awesome! I have a 2019 Outback and I love it! From the minuet we walked in dealership to the test drive to the purchase it was a great.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Valley Subaru

    Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Valley Subaru. Please don't hesitate to reach out... if there's anything additional we can do for you. We hope you have a great day!


    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 187 reviews

  • 5.0 out of 5
    September 14, 2018

    Frank helped me buy my first Subaru in 2016, so when our family grew, and we outgrew my Forester, we knew we needed to upgrade to the new Ascent! I couldn't... be happier with my purchase and Valley Subaru! A great group of people selling great cars!

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    0 people out of 0 found this review helpful. Did you?
    Valley Subaru

    Hello, thank you so much for your positive comments about Valley Subaru! If you're ever in need of more help, please let us know! We hope you have a g...reat day!


    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 187 reviews

  • 4.6 out of 5
    September 13, 2018

    I appreciate the time and effort that the staff at Valley Subaru took to help find our young family a great safe new car. We LOVE it!!

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    0 people out of 0 found this review helpful. Did you?
    Valley Subaru

    Hello, thank you for your kind words and this wonderful review! Please don't hesitate to reach out if there's anything additional we can do for you. T...ake care!


    Worked with:
    Frank Smith

    Sales Consultant

    (5.0) 187 reviews

    Matt Hollembeak

    Sales Associate

    (5.0) 39 reviews

    Charles Camp

    Sales Manager

    (4.9) 127 reviews

    Carmen Hinton

    Service Advisor

    (4.9) 26 reviews

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