Premier Volvo Cars Overland Park

I  took my 2022 XC40 in for an 11:00 a.m. appointment because the battery appeared to be dead. After paying for their $300 diagnostic test, which frankly seems excessive for confirming a dead battery, I expected the actual replacement to be straightforward and reasonably quick. Instead, the entire process took over three hours. When I scheduled the appointment, I was specifically told the service would take about 1 to 1.5 hours. Sitting and waiting more than double that time for a basic battery replacement was extremely frustrating. To make matters worse, the final bill came out to $664 for a battery replacement. Between the inflated diagnostic fee, the long wait time, and the lack of transparency about the true cost, the entire experience felt overpriced and poorly managed. For a brand that prides itself on premium service, this visit was incredibly disappointing. What should have been a simple, routine repair turned into an expensive and time-consuming ordeal. I expected far better customer care and efficiency from a Volvo dealership.

I had a great experience buying my Volvo XC40! Corie was super nice and generous, always checking in to see if I had any questions. She was quick to respond, which made everything so much easier. The delivery process was smooth and hassle-free. Overall, the whole experience felt easy and comfortable — highly recommend!

🤡…Their service won’t honor CPO warranty on moonroof leaking. Sales managers won’t honor price that was agreed upon.

Exceptional! I just purchased a Lexus from Premier Volvo and it was a wonderful experience! I went to many dealerships where the salesmen were misleading and pushy. I was so grateful that this was not the case with Brett, John and Molly. They were all super helpful and a pleasure to work with and gave me a great deal. I highly recommend!

I bought a certified used XC90 that had supposedly been through 150-point inspection. All of these items were found faulty within yes than a month. Heated Oxygen Sensor, Seat belt, Bad axel outer CV joint, Front rotors out of allowed spec, and Rear disc brakes squeaking that had to be replaced.

Our experience with Volvo of Overland Park dealership was nothing like we expected especially since they like to compare themselves to high end car dealers. The showroom was modern and clean but staff did not show any interest in selling a car. We were passed from one sales person to another. We found the car we wanted, scheduled a time to come see it and it hadn't even been washed. There were dead bugs and tree sap all over it. There was also damage to the vehicle that were not noted in photos and the milage was almost 20%higher than what was listed on their website. We were ready to buy it that day but they then informed us we had to finance through one of their banks, which was at a considerably higher interest rate, considering I have perfect credit. After, what basically amounted to three strikes and a bad gut feeling about the overall demeanor of the dealership, we decided to walk away.

Our experience was completely random. We were on our way to Florida from Nebraska. (We were taking a friends vehicle to Florida for her). Once in the car, we decided to listen to audio books on our trip. Try as we may, we were unsuccessful in pairing a phone and getting the book to play over the vehicle sound system. We stopped in the Volvo dealership in Overland Park to see if we could get some assistance. We went into the showroom and were greeted by a very nice representative. We told her that this would be the most unique request she would have all day. We told her our predicament and she said, “You’re in luck! I happen to be the tech support for this dealership! Let’s go out to your car and we’ll get you all ready to listen to your book.” We went out to the vehicle and with in a matter of minutes had all our questions answered, our audio book playing in the vehicle and thanked us for stopping by. What a great representative she is for Volvo. With customer service like that, I’m sure this dealership is well respected. Thank you for all the help and support. Signed, Confused travelers.

Purchased my 5th "gently used" white Volvo S60 AWD with beige interior today. Every 5 years, like clockwork. And yes, those specs are a firm requirement. I love the crew, from sales to service, with many of these folks like family since I've been working with them since I moved to the KC area 15 years ago.

I would never buy a car from Premiere Volvo. The salesman lied to me about the price of the new vehicle, then lied about the price of my trade-in. The finance team was completely non-negotiable and unfriendly. I don't know how or where they got my credit score information, but I have access to Experian and it said my score was 30 points higher than what they were telling me. I would never recommend this dealership to anyone. I will drive to St. Louis to the next nearest Volvo dealership to buy my XC40 Recharge.

Got approved for loan , dealer contacted to test drive, gave a counter offer and next text, from dealer, said car had been sold was I interested in something else. Odd thing was car sold after counter offer on day of ice storm. If someone else was in process of buying car dealer should tell buyer rather than lead them on.