Premier Volvo Cars Overland Park

3.7 out of 5 3.7

Reviews

3.7 out of 5 3.7
26 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    August 11, 2020

    Outstanding customer service! The people were great to work with and made purchasing a vehicle a JOY! They went above and beyond to make me a happy customer!... It was well worth the drive from Omaha! Walked me through the entire process making sure I understood each step from financing to using and understanding my new vehicle! Thank you for the great experience!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Glad to hear our team took care of you, We are happy your shopping experience was a flawless one and you got the exact vehicle you needed. Congratulat...ions! We hope to work with you down the road for any future service. Feel free to give us a call if you have any questions. Welcome to the Premier Volvo Family!!

  • 1.0 out of 5
    July 28, 2020

    I turned my lease in with purchasing the full coverage lease insurance. I asked the general manager Josh if I needed to get it inspected b4. He stated... that unless there was damage to the car or tires were bald I would be okay. My car was turned in with 19200 miles. I had it serviced 1 month with them b4 I turned it in. It was in perfect condition. Volvo is trying to charge me over 1000$ for erroneous and fraudulent charges on the car. Premier Volvo is telling me I had no added insurance even though I payed an extra 75$ a month for the peace of mind insurance. They are bold faced liars here. Do not buy a car with them.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mr Stuhr, I regret to hear of any miscommunication that has led to your distrust. It is always our intent to provide you with five-star customer... service. unfortunately, after looking more into your issue we come to find out that you didn't take advantage of the Excess wear and tear coverage that offers the peace mind knowing that after your vehicle is inspected by third party, and there were some extra charges for any excess wear and tear will be covered at no charge to you. I regret to inform you that without having that coverage, Premier Volvo wont be able to help in this matter. Please do not hesitate to reach out to us with any questions or concerns you may have. We hope to see you again in the future.

  • March 3, 2016

    I needed to buy my mother a new car. I live 500 miles away.`I found the car I wanted on Cars.com. at Volvo of Overland Park. Silas was my sales representative.... He was helpful, patient with my elderly mother, and walked us through every step. Truly remarkable sales person and human being. The dealership handled everything beyond the call of duty and my mother is driving her new car. Thank you

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to submit a review! Silas was thrilled to receive such high marks, he is one of our best. We truly appreciate your busin...ess and look forward to serving you in the future! Teresa S. Volvo of Overland Park

  • 1.0 out of 5
    July 11, 2020

    Staff is completely rude and some very immature, I could feel the tension and fake vibes that project from people in that establishment. If you want dishonesty,... non-reliable treatment, then this disaster of a place is meant for you.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    I regret to find out about your concerns related to our level of customer service. I would appreciate the chance to connect with you in regards to any...thing you felt did not meet your expectations. Your feedback is important to us. Please contact me when you are available. Omar El-Jazouli Premier Volvo Overland Park omar@volvocarskc.com 9137668108

  • 1.0 out of 5
    June 18, 2020

    As a resident of Columbia, MO, I have the choice to either drive 2 hours to St. Louis or 2 hours to Kansas City to have my Volvo XC90 serviced. On Monday,... June 8, 2020, I made the choice to have my car serviced in Kansas City at Premier Volvo. However, this was a mistake. The customer service I received in the service department can best be described as inefficient and unacceptable. I reached out to Jimmy Loveland to share my experience...however, he never responded to my message. I love my volvo cars and Premier had an opportunity to gain a lifetime customer....they missed the mark.

    1.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    Hello, I am concerned to learn about any interaction that has left you with a negative impression. Our goal is to provide fair and respectful service... to all of our guests and it is regrettable to know that you felt otherwise. Please feel free to reach out to me directly so that we can address these concerns. I look forward to connecting with you. Best, Omar EL-Jazouli Sales RelationShip Manager 913-766-66204

  • 5.0 out of 5
    December 19, 2019

    I brought my 15 year old Xc70 in for a diagnostic. They got it fixed but while they were testing it out I was given a free loaner of a new Volvo for a... week. It was such a good car that I trade my Jaguar in and got a new car. I kept my old Volvo too. Every person from sales to finance to service and support is great.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your honest feedback and 5-star rating! We appreciate your loyalty to our store as well as your business! We offer coupons each month on... most services throughout the year be sure to check your email or our website before your next service. Happy Holidays!

  • 5.0 out of 5
    October 31, 2019

    Jimmy was amazing every step of the way, and it was the easiest experience in new car shopping i have ever had! He's the best!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind review; it means a lot to us! We'll let Jimmy know to keep up the great work. We appreciate your business, please let us kn...ow if we can be of service in the future!

  • 5.0 out of 5
    October 29, 2019

    Jimmy Loveland and his team were a pleasure to work with. The provided a pleasant and enjoyable car buying experience. They and responded to our questions... and needs. Top notch

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Frank, thank you for the 5-star review and the feedback on your vehicle purchase experience with our team here at Premier! We look forward to your fir...st service and welcome to the Premier Family!

  • 1.0 out of 5
    August 26, 2019

    For two and one half months Premier Volvo has owed me a refund on the extended warranty for my trade-in, and despite my best efforts, I have not received... it. On June 10, 2019, I traded in my S60 PoleStar for an S90. I was told by the salesman that I would receive a refund on the S60 warranty of around $1000. As we completed the paperwork for the trade, the finance manager also said I would be receiving a refund in approximately the same amount, but the exact figure was unknown, and he would have to work on it. For four weeks after the purchase, I called numerous times, and went in to see the finance manager in person twice. During one in-person visits he provided a written estimate of $1200 . After not receiving a call from him for several days, I called in and was told “he no longer works here”. I then went in to see the general manager, Jimmy Loveland. This was a little more than six weeks ago. He said he was temporarily handling finance, so I gave him copies of all relevant paperwork, and to the best of my knowledge he was taking care of it. It’s been more than two and one half months, I have received zero calls, and have no idea why I cannot get the refund. This is not the first negative experience I’ve had with this dealership. In February 2017, I bought an XC90 and the S60 PoleStar at the same time. I rolled taxes/tags/title money into the payments for the S60, and the dealer (Overland Park Volvo) was to cut me a check for that amount. Shortly after buying the 2 cars I was told the dealership had changed hands and was now Premier Volvo. For several weeks I called and went to the dealership to have the finance manager take care of this, but in the end, as I had heard nothing, I called in and was told “he no longer works here”. I went in to see the new general manager, Jimmy Loveland. Eventually, I did receive the money I was owed. At the time, although aggravated, I chalked the whole thing up to the changeover of dealerships. I could not have been more wrong. I had a great relationship with the salesman in 2017, Norbert Love. He was a gentleman and low pressure salesman. Stan Stewart was the salesman in 2019, and he appeared to be a good person. Zack Stone in the service department has also been excellent for all scheduled maintenance and repairs. I have bought three Volvos at this dealership (if you include when it was OP). I have no idea why a dealership would sacrifice future sales by acting this way. Not only will they lose my business in the future, they will also lose everyone I know, and anyone who comes up and says “great car…where did you get it!?” I cannot in good conscience send anyone there.

    1.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your valuable feedback. We take all reviews seriously and use them to better our business for the future. Honesty and clear communicatio...n are top priorities for us, so it's concerning to hear that you feel your experience didn't reflect those standards. If you will, please contact me directly so that I may get more information about your experience and assist you further. Best, Omar El Jazouli Relationship Manager 9136425050 ext.8708

  • 5.0 out of 5
    April 24, 2019

    Everyone was easy to work with, there was no high pressure sales, and they stayed well beyond closing time on a Saturday night to take care of us. Ron... and Jimmy were great!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    Not Applicable
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words and this wonderful review! We hope to see you soon!

View More Reviews