Everyone at North End is amazing. If you need anything at all they will gladly do what they can to get you what you need. rob Newton was so helpful an...d knowledgeable, went above and beyond in a snowstorm to make sure my vehicle was up to par in the snow. Cannot recommend them enough!
brought my mazda 6 in for routine maintenance and was astonished by Rob's expertise in the field. He seems to know what he's talking about and told me... that he got a great start in life from his uncle... sounds to me like he has applied his lessons and is doing well for himself keep up the good work guys
awesome dealing with these guys, very helpful they go out of their way to give you what you need and get you on road safe. Very happy with them.
Great service and very friendly people On our second Mazda and love it We will certainly be servicing our car there all the time Love that they have... ash your car after each service
It???s been several years since I bought and serviced my Mazda. I was pleasantly surprised with their excellent services. Staff has been very kind and... helpful. I highly recommend this dealer to anyone.
Great service AS ALWAYS! Thank you so much to Mark and Jason for all your hard work. We are on vehicle #4 from North End and won't look elsewhere....
I usually don't give 5 star ratings to anyone but this dealership deserves it. I had a horrible experience at another dealership and when I called, M...ike Pinto (he actually answered his phone) and I explained my problem, he was kind, patient and understanding. He not only made my transaction smooth he insured the salesman I would work with would be a perfect fit for me, and he was. Mark Atkinson, was extremely knowledgeable and patient with all my questions, (and he actually answered his phone as well). Mark took great care and time going over every feature of my new vehicle. He made sure I understood each new feature. He was sure to remind me to call, text or email him anytime with any questions I might have. My transaction took less than two days and the finance paperwork with Matt Gledhill was smooth with no pressure sales tactics like some dealerships. I am recommending this dealership to all my family and friends and anyone looking to purchase a Mazda. I look forward to servicing my Mazda with North End Mazda for the life of my vehicle because of this Team. Thank you so much! Gloria from Holden MA
If you are looking for a Mazda, look no further than North End Mazda. Mark is fabulous and knows his stuff! He didn't try to sell me a car, he helpe...d me buy one. When I picked up the vehicle, he didn't just hand the keys over, he took the time to review all of the features of the vehicle and even synced up my phone. I had a question and he returned my call on his off hours - that's customer service ! I hope you will let Mark help you too.
I had a wonderful experience at North End Mazda. Dakota was courteous and was able to answer all of my questions. He worked with his colleagues to hel...p me figure out what my best options were. When it was time to sign paperwork, Matt explained what I was signing and was clear about what I was purchasing. I felt no pressure from beginning to end which was refreshing. I would certainly buy another vehicle from this business in the future.
Judgmental I came in on my off day wearing relaxed clothing (they must have thought I was poor haha. They Wouldn't even let me test drive a car. I wil...l not buy a car here and I recommend you don't as well.
North End Mazda said on 11/03/2017 11:44 AM Hello, Thank you for taking the time to let us know about your experience here at North End Mazda. My ...name is Jason Cote, Sales Manager, and when I read your review I had to reach out to you. Here at North End we have a ZERO tolerance towards anything below exceptional customer service, in fact it is the number one reason people visit us, and in your visit, we have clearly failed at that and with you, and I am very sorry. We do not like to rush at customers as soon as they enter the lot to give the customer a more casual feel, and carry more of a personal, family feel to the shopping experience. We have used this family atmosphere for the 12 years we have been in business at this location, and our continued success is a reflection on how we conduct ourselves with our clients. We do not condone in anyway this experience that you are describing, and I urge you to give me a call personally to go over this matter, so that I can better understand and to make sure that this type of interaction does not happen again. We would love your input to further investigate, and correct this issue. Thank you, Jason Cote Sales Manager North End Mazda