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Sam Pack's 5 Star Chevrolet

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 8:00 AM - 5:00 PM

Sam Pack's 5 Star Chevrolet Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since November 2014

Welcome to Sam Pack's Five Star Chevrolet in Carrollton, TX. Our Chevrolet dealership is the fastest growing near Dallas

...

Ft Worth and offers a comprehensive selection of new Chevrolet cars and trucks including: Chevy Silverado, Equinox, Malibu, Camaro, Tahoe, Cruze, Impala, Colorado, Corvette, Sonic, Spark, Traverse and Volt. If you're looking for the best Chevrolet dealer in Dallas, stop by to compare sales and lease offers on new Chevy trucks and cars. Our inventory also includes plenty of used cars and Certified Pre-Owned Chevrolet trucks and cars for sale. Certified pre-owned cars, include a detailed inspection and warranty.

"Experience the NEW Sam Pack's Five Star Chevrolet!"

Reviews

4.8 out of 5 4.8
685 lifetime reviews. Includes reviews of Sam Pack's 5 Star Chevrolet from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • April 24, 2016

    One of the best buying experiences I've had. This 1st scheduled service was easy to arrange on line and took less than an hour to complete. I'm willing... to drive the 25 miles for the friendly service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 12, 2019

    Jeff Mauldin was exceptional. I live in El Paso and usually take the truck to the dealership there...there's no comparison! Sam Pack's is the best and... Jeff represents them well...thank you!

    Not Applicable
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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Walt! Thank you for your feedback and visit to Five Star Chevrolet. Although you are miles away, Jeff or I can be reached at 972-389-6700 when ...you need vehicle maintenance advice or stop by when you are in the area. We would be happy to help you again. Best Regards, Joe Marchbanks, Service Manager


    Worked with:
    Jeff Mauldin

    Service Advisor

    (5.0) 15 reviews

  • April 13, 2018

    Wow! words can not describe how much pleasure I had to meet such great people such has Michael Leatherwood, Eric Garcia and Jason Volk men this 3 gentleman... really when above and beyond. Mr. Leatherwood gave me some great advises, really nice person very serviceable, such a great spirit always with a great attitude this gentleman really makes Five Star Chevrolet SHINE you folks are Bless to have this Gentleman around. Eric Garcia wow such a great sales person the moment I shook his hand I knew I was with a good co-pilot. Very respective individual does not try to push the sale, very honest guy I want to mention that the close day he was off he had giving me his cell number and told me "I'm off tomorrow if you need me for anything please call me" so came Wednesday I decided to make the deal so call him and that was his off day but he told me to go inside and someone would help me but of course he was the one that had been helping me so I ask him ...can you come and close this for me.. and he came and took care of business for me. If your looking for Chevrolet I strongly recommend for you to come and ask for Eric Garcia trust me you will know what I'm talking about. Jason Volk.. wow this men... ?you know those strawberries they put with a Flan cake (dessert) to make it even more delicious? So this car was for my Wife, April is double celebration her birthday and our anniversary, 12 years of an awesome marriage. I did my homework shop around and went to my bank for a load well even-doe I was approve it was not for the amount I was looking for so I took that approval and a check cause I had decided to give this to my lovely wife so came Jason. He heard my conversation and told me ... give me a second let me make a couple of calls I'm gonna work on a better deal for you, we discuss the interest and payment per month and this Gentleman got me a super deal.. ZERO DOWN a better interest than what my bank approve me for WOW!! I was like ... really Jason :) unbelievable this Gentleman did it..I surprise my Wife with her new Tahoe 2018 Premier Guys really this 3 individuals really show me that I was not just another customer they really show me that I was a friend. I am very happy to meet this 3 honest individuals. Five Star Chevrolet I encourage you to recognize this team they are awesome.. MUCHAS GRACIAS AMIGOS

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service... or another vehicle!

  • 1.0 out of 5
    November 12, 2019

    I live an hour and couple minutes away from this dealership, and I’ve used cars.com to compare and find the good deals on cars I seen one from five star... and decided I’ll give them a chance, I looked and looked at the vehicle pictures multiple times to make sure this was this SUV I wanted. And I finally applied, had a chick name Gabriela call me and of course ask for my information and told me she’ll get back to me so of course I waited and then another person Lloyd called and we talked, and I gave them more information like how much down, my co signer. And that was probably the last time I talked to Lloyd, after that it started getting out of hand. Because I had like 2 to 3 different managers calling me, and telling me the same thing or re asking me the same questions. And they would never update me, I think I honestly called them more then they called me and more then half the time it was someone different, I guess because I wasn’t going to put enough money “ downpayment “ in their pocket. They didn’t care for my car buying. Cause I literally dealt with them ALL DAY while at work. And then the Gabriela chick calls me and ask if I’m not going up there, my response was of course no it’s an hour away and I’m pregnant I’m not gonna waste my time when y’all haven’t even kept me updated nor told me anything important and when I asked her, she had a bit of a attitude “ well I don’t know what’s going on “ well you were the first person I talked to about my application, you would think IF they want a sale they would be able to tell you. So here I am trynna figure out which manager I talked to last, and finally we got off the phone. I decided I was gonna stay home and not waste my time going up there till tomorrow, and while I’m out eating a manager calls me I think his name is jason, sorry if I’m mistaken. tells me “ oh everything looks good, you and your co signer should be good. “ we were on the phone for a couple of minutes and then he ask me if I could come up there tomorrow to do paper work, test drive the car and etc. So I agree, ONLY because he made everything sound like a done deal. WELP I was wrong, the next morning. Me and my co signer ( my uncle ) head out about 8:30ish am to get there about 9:30ish am, as I’m more then half way there, I guess another manager who I haven’t spoken too, tells me they’re starting the process and they noticed something about my co signer pay and I’m thinking wait a minute. So I stop him and told him “ I was told everything was good, we just needed to come look at the car and sign “ and he asked who has told me this information, and I informed him. So he tells me to hold on he’ll call me back. Even though I’m already 20 minutes away, and he calls back and says well can do it but for $1000 more down, and then tells me “ we don’t want to waste your time, since you live an hour away “ . Y’all I was so pissed, I took the first exit I could to turn around. They had ALL DAY the day before to look over our applications and keep us updated, and instead they didn’t, and waited till a couple minutes before they closed to call me and tell me everything was good. It’s so sad they I couldn’t get the car I wanted, cause they weren’t professional enough about the situation. I was told to deal with dealerships outside of where I live cause they work With you better, and I was willing to drive there IF they did work with me. There is a reason why I did all the application process over the phone, so that I know what I am looking at BEFORE I go. So yep...my time was wasted with them.

    2.0 out of 5
    Customer Service
    Not Applicable
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    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Good evening Abbygail, I was very disappointed to hear about your recent experience dealing with our store associates. I understand how frustrated y...ou could be and feel we had not done everything possible for you. Unfortunately, when even our best customers have certain financial situations we are unable to get the deal done without additional down payment. These decisions are ALWAYS made by the bank, not us here at the store. We never say no to a person wanting to purchase a new or used vehicle. If a person comes in with cash or is able to write a check we need no one's approval. However, when a person is looking to finance a new or used vehicle we still say yes to everyone but the final approval has to come from the financial institution or "the bank". There are also situations where one car can not be financed and another can. There are many variables involved and a little more complicated than it may appear. I hope you were able to purchase a vehicle that met your needs and budget but if not, please keep us in mind. We will do everything possible to get you in a car, truck, or SUV that you would be proud to drive and be seen in. Please feel free to give me a call if you have any questions, my cell is the best way to reach me 972-404-6218. I'm here to help. Michael Leatherwood Customer Relations Manager 972-404-6218

  • 5.0 out of 5
    November 11, 2019

    Herb Lockhart and his Team were very professional and kept me informed about the process each step of the way. Jason explained everything very well regarding... the warranty and financing. I would definitely recommend Five Star Chevrolet to my friends and family. It was a great buying experience for me! And I'm so excited and happy with my Tahoe!

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    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    T


    Worked with:
    Lloyd Facen

    Sales Consultant

    (5.0) 88 reviews

    Jason Volk

    Finance Manager

    (5.0) 15 reviews

    Cecilio Santos

    Internet Sales

    (5.0) 5 reviews

  • 5.0 out of 5
    November 4, 2019

    Fast and friendly service. Don't try to push too much on you when it's not needed work to be done to your vehicle.

    Not Applicable
    Customer Service
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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to recognize Jeff and Jason. Our goal is to keep your vehicle running smooth and we always welcome your maintenance con...cerns at 972-389-6700. Reach out to us anytime! Thanks again for choosing our dealership, Joe Marchbanks, Service Manager


    Worked with:
    Jeff Mauldin

    Service Advisor

    (5.0) 15 reviews

    Jason Yarbro

    Product Specialist

    NOT RATED

  • 5.0 out of 5
    November 2, 2019

    I was able to get in at the last minute for my oil change and even got my brake light fixed. Joe and Jonathan were very helpful and friendly. Great assets... to your dealership!

    Not Applicable
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello and thank you for sharing your visit to the Service Center at Five Star Chevrolet! Our service team is happy to share all there is to know abou...t your Camaro and we welcome your care questions at 972-389-6700. Please let Jonathan or I know when we can help again. Safe Travels, Joe Marchbanks, Service Manager


    Worked with:
    Joe Marchbanks

    Service Director

    (4.1) 9 reviews

    Jonathan Torres

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    November 1, 2019

    Would go back/and will tell other folks about 5 STAR.LLOYD was great to deal with,answered all questions,made buying a car fun.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your car purchase, Robert, and thank you for recommending Lloyd and Alicia. If either of them or I can be of further help, please ...let us know at 972-389-6700. We appreciate you at Five Star Chevrolet. Take Care, Michael Leatherwood, Customer Relations Manager


    Worked with:
    Lloyd Facen

    Sales Consultant

    (5.0) 88 reviews

    Alicia Waddell

    Sales

    NOT RATED

  • 5.0 out of 5
    October 29, 2019

    I made an appointment for a routine service with 5 Star. They were friendly, professional, kept me informed of the progress of my service and got the... job done quickly. The waiting area was spacious and comfortable.

    Not Applicable
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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Ellen, for choosing the service center at Five Star Chevrolet for your vehicle's care. Your feedback is appreciated and we always welcome y...our maintenance questions at 972-389-6700. Knowing you are safe and comfortable as you drive is important. Stay in touch! Take Care, Joe Marchbanks, Service Manager

  • 5.0 out of 5
    October 26, 2019

    Thank you to the mechanics who fixed my car and awesome service Advisor Bee!! Thank you to the drive manager Amanda!! They always do a awesome job!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you, Rasha! We appreciate you choosing Five Star Chevrolet to service your car. When our service team can help with your future vehicle concer...ns, do not hesitate to call us at 972-389-6700. Knowing you are comfortable and safe is our goal. Thanks again, Joe Marchbanks, Service Manager


    Worked with:
    Bee Hernandez

    Cashier & Loaner Rep

    (5.0) 7 reviews

    Amanda Yarbro

    Service

    (4.6) 8 reviews

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