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Please save yourself the trouble from a vehicle life time of headache and money. Jon George and Neil Goldstone are corrupt crooks and will probably continue... to get away with it until people stop purchasing vehicles from them and they are the men running that store. Shant( a previous service manager) told me they would take care of my deductible at a Chrysler dealership because I purchased a $2,500 warranty that they said they could take care of with $0 deductible at their location on a Chrysler.... LIARS. They made sure to get a sell with lies. They won???t service your vehicle with the warranty unless it???s a Hyundai when they stated other wise. Then to top it off Neil decided to proceed to be extremely disrespectful on the call. I asked if they record their calls and he said incoming calls are which is why he would only call on his cellphone... way to cover your xxx. The BBB needs to shut you down. It???s unbelievable how corrupt this company is. Please please please do not buy from them.
The warranty clearly states a $100 deductible could apply, if our service department is unable to perform repairs in our shop, which was the case with... the Chrysler. Below is the response that we provided to the BBB regarding the consumer's complaint, followed by their decision to close the case, after we provide them with a copy of the consumer's warranty. The copy of the warranty was provided to the BBB with the consumer's approval.RESPONSE FROM ABC HYUNDAI TO BBB: I apologize that the customer felt offended or dismissed in dealing with our service department.When the call was transferred to me I had been out of office the afternoon before and the morning of the call. Our receptionist did not know I was back in office, as I had just returned.There are some vehicles that require the buyer to take their vehicle to the manufacture's dealership, as we do not have the correct diagnostic tools. The warranty agreement states that the buyer might need to "take it to an approved licensed repair facility". The deductible would not apply if the vehicle could have been repaired at our dealership, however our service department determined the repairs required a Chrysler service department. The deductible amount is decided at the time of purchase of the warranty and is stated in the agreement, in this case the deductible is listed as (Reducing $100 to $0).If repairs have not been completed at the Chrysler dealership, we are happy to provide them with a copy of the warranty agreement in order for them to make an informed decision about the required repairs.BBB RESPONSE TO COMPLAINT:Complaint Case #: 90159399Consumer: Alexis GeorgeThank you for your cooperation in responding to the above consumer's complaint.Following our usual procedure, we notified the consumer of your response and requested notification of whether or not a satisfactory resolution had been reached. The consumer did not notify our office and, therefore, we are closing the case.Please note, in the event the consumer should contact BBB once again regarding this issue, your office may be contacted to review any new or additional information we've received from the consumer.Again thank you for your cooperation.Sincerely,Adelina MorenteInformation SpecialistBBB Complaint Department
Took my car in on a Friday a couple of weeks ago because I was having trouble with the car turning over. They were quick to reply, saying it was the battery,... and my car was done that afternoon. After I picked up my car, it had the same issue when I tried to leave the dealership. I immediately went inside and brought this to the Service Advisor's attention, who told me not to worry about it, that it happens with a new battery and new terminals. All weekend I was having the same problem, so I brought it back Tuesday. This time, it was the "Inhibitor Switch", which they changed and was covered under warranty. I inquired about whether or not my battery ever needed to be changed, I had not been provided a copy of a BATTERY TEST result (as per their company policy), I never had any trouble with my electronics not working, and it just seemed extremely coincidental that my battery and inhibitor switch would go out at the exact same time and, supposedly, cause the exact same problem. I asked about getting a copy of my BATTERY TEST, and was told that all invoices get sent out to a warehouse where they are then scanned for digital proofs. I was told that I would receive a copy of my battery test, in my email, by Friday, 10/5. That never came. I reached out to Terry Kimbrel via email twice, as suggested on my INVOICE, and never received a reply. I believe ABC Hyundai replaced my battery without ever testing it, assuming that was the issue, and now they won't own up to their mistake. They supposedly can't provide me a copy with any BATTERY TEST showing that my battery was faulty, I had the same exact issues after my battery was changed, and everything was fine once they fixed my faulty inhibitor switch. Coincidentally, they decided my battery had died 4 months after the warrant expired and, coincidentally, my inhibitor switch went out at the exact same time. I have lodged a complaint with HYUNDAI CORPORATE and am sending a DEMAND LETTER to ABC Hyundai this afternoon, via certified mail, which is the first step in the process before taking them to small claims court to recoup me for the $350+ they charged me for a battery that they have no proof that I needed.
Proof was provided to customer demonstrating the need for a battery replacement and the repair was listed on the inspection sheet, the review was subs...equently removed.
So I recently left a review regarding my used car experience and boy do I have a story to tell you. My I nitial experience wasn't pleasant but the Operations... Manager offered to replace my rear tires at no cost, which I appreciate. However it was conditional, John George left me a voicemail stating that if I wanted the tires, to take down my negative review. I do not appricieate how he intended to infringe upon my right to free speech. I understand that this is a business and it's not personal; however he should feel ashamed in his behavior. I've seen children conduct themselves with more tact and integrity. I would appreciate someone to rectify this situation in a more professional manner. To be fair, the tread depth was at a 3 when I drove off the lot; when legally you cannot sell a vehicle in the state of Nevada if it is under 4.
John G. Comment from John G. of ABC Hyundai Business Customer Service 9/17/2018 I prefer to resolves these matters to the satisfaction of the cus...tomer, which I attempted to do when he visited my office. However, he has chosen the public domain to air his grievances and the customer has used ridicule and name calling to berate my efforts, so my only option is to respond accordingly. Webster defines a contract as: a binding agreement between two or more persons or parties, especially : one legally enforceable. We have a binding contract on file that clearly defines the terms of the purchase, signed and agreed upon by the customer. We encourage all of our customers to review and understand the terms of the contract prior to executing the agreement. Indeed, the first line of the NOTICE TO BUYER states, "Do not sign this agreement before you read it." The customer was offered two new rear tires on a used car with nearly 80,000 miles, even though he signed accepting the car "As Is", upon executing the contract. Even after attempting to accommodate the customer, by providing two new rear tires, with no obligation to do so, he continued to post negative reviews. Regrettably, we are unable to resolve this to the satisfaction of the customer. We trust that our freedom to provide an informed response is considered by all who read this public comment. Freedom of speech cuts both ways
Having previously purchased an '09 Sonata Limited, then followed it with a '15 Sonata Limited lease, each of which we have enjoyed trouble-free and enjoyable... experiences with: we opted for another Hyundai at our lease end. In all honesty, our last vehicle acquisition encounter with ABC Hyundai left us with a less than favorable taste. Nonetheless, we decided to see what they could do to earn our business again. Our dealings with Jarrell Brooks (JB), and subsequently (ASM) Randy Patterson Sr. was beyond expectation! Their joint efforts, demeanor and professionalism were a breath of fresh aire in the auto sales world. An environment typically considered about as desireable as a visit to your dentist. This easy-going, non-assertive team worked deligently to have us leaving with an equitable and satisfactory solution to fulfill our transportation needs. In addition to the acquistion process, Robert Saputo (Finance Mgr) was equally as impressive; and have to say that it was the most streamlined, efficient and pleasant finance office experience I/we have ever encountered! These three individuals placed today's experience miles above our last one at this same dealership. In summation: All we can say, is if you are in need of a new ride, seek out this trio at ABC Hyundai in Las Vegas, NV!
Update 9/22/18 - Eddy called me after everything and stated that I had no right to post a review and then proceed to say that he was not going to let this... go. I had to call manager because he has all my personal information and I felt threatened by the way he was. I would never suggest working with eddy at all because if the way he acted. Dont not go there at all if your referring or if you expect them to care about customer service. I helped someone to get a car and your suppose to get $500 and I only got $200 then I tried to get a hold of the manager which took almost 2 weeks to do. I had to finally call over and over until I got his direct number. Which of course he did nothing to rectify the situation. Also never deal with the salesman Eddy, he acted all nice to get his car sales but when I went back to him through text and phone calls about the referral he was rude and told me that our business is done and never text me again. I'm in a customer service environment and the way he was is and always be unacceptable. I am sorry this is the worst bunch of people there. Supposedly my message never got to the manager until I called him personally but I have text messages from eddy stating he told his manager (guess what it was lies). If you ever need help getting a car message me some how and trust me I will get you to a dealership that actually cares and will take care of you even after you purchase your car. ABC HYUNDAI WILL NEVER RECEIVE MY BUSINESS OR MY REFERRALS EVER AGAIN. THEY MISSED OUT ON 5 UPCOMING REFERRALS AND ALL FUTURE REFERRALS. BEST CUSTOMER SERVICE IS NOTHING BUT LIES WITH THEM.
I purchased a Genesis a year ago and my sales agent is no longer there. But I referred a friend to the dealership and when I called more than 5 times... to follow up on my referral fee, I received the run-around from the sales agent, Jonathan and Finance agent, Robert, who kept saying they would call my bank, but didn't. Then when I finally spoke to the sales manager, the agent lied and said my friend never mentioned my name to the list, which was a lie, Bec she called me from the dealership before purchasing and said she was talking to Jonathan about me and he remembered who I was. From one of my service calls. Lying agent and poor customer service!!!
In 2016, we purchased our first Hyundai Santa Fe from ABC. We were thrilled with our vehicle, especially since we were getting ready to welcome our first... baby and were concerned about safety. In May 2017, my wife was broadsided; our car was totaled out by the insurance company. The week after the accident, we returned to ABC and bought the 2017 model of the Santa Fe. It never occurred to us to buy any other type of vehicle at any dealership other than ABC. ABC was our go-to dealership! Yesterday, September 5, is the day we have ended our partnership with ABC. After the way we were treated by your staff, we will never set foot at ABC again, not even for service on our 2017 Santa Fe. You need to know the type of image your staff is presenting, Mr. Estay, and the poor service they are providing. On September 5, we went to ABC with every intention of trading in our Lexus for a Sonata. Since we planned on purchasing a third car from ABC, imagine our disappointment at the utterly rude treatment we received from the Sales Manager Neil and Assistant GM Armen. A vehicle was picked, deal had been struck, a price decided upon and all seemed well. Then behaviors began to change. We were forced to wait for the financing manager to weigh in, only to be given differing names of who was actually working on our purchase. The sales manager, Neil, actually lied to our face when we asked who was doing our paperwork and why it was taking over an hour to get things rolling. In our boredom, we rang the gong with Mike. Who knew that act would later be thrown back in our faces? When we asked to speak with the Assistant GM in Cody???s office, it was clear that Armen had no intention of making the situation better and was only concerned that the point of sale was 20 min ago when the gong was rang. My wife and I both work in customer service. We understand how the main goal of any successful company is sales and maintaining a positive customer relationship. You would think the fact that this would be our THIRD car purchased from ABC would have earned us a more respectful experience. Having your staff challenge us over the gong, snicker at us from afar, blatantly lie to us, and be generally rude is why we will take our business to a new dealership. Instead of going home with a new Sonata, we left with my wife in tears and me vowing to never shop with you again. I would of thought leaving the finance office, there would of been some sort of attempt to recover our business before leaving the lot, but no. Not even a phone call to try to get us back in. It seemed all to normal for your staff there to just let a sale walk clear out the front door. I am happy though to say we did end the day on a high note with a great Sonata. We went to Henderson Hyundai later that night and they made our car buying experience enjoyable and easy, everything ABC was not. The staff there treated us with respect, and have earned our trust and business for years to come. I only hope that in receipt of this, there are changes made at your store. There is massive room to grow and be better. In the time waiting in your showroom, I kept reading your ABC Promise on the huge banner displayed talking of making all the customers feel like a family member. This could not have been further from our experience.
ABC Hyundai is the proud recipient of the DealerRater 2017/ and 2018 Customer Satisfaction Award. We invite all customers to review our 4.8 out of 5 ...rating on dealerrater.com, the gold standard for customer reviews in the automotive industry. Its reviews are utilized by Cars.com, KBB.com, Autotrader and J.D. Power.
The team that helped me (Erik Walker & Giovanni) stayed focused on my needs, didn't try to push me into a car I couldn't afford and were able to work a... financing package that answered all my problems. Amazing service. Best in Class Dealership. COME HERE TO BUY YOUR NEXT CAR.
So very sorry I bought my car here one problem after another...
They DO NOT follow thru with what a salesman promises unless it is in writing. Make sure you ALWAYS receive everything in writing. I have been dealing... with them for 6 months trying to get resolution to no avail. If I want what was promised I have to BUY!!!