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Bumpy start but got to the finish line. They had some communication issues with changing management during the deal that I think contributed to some issues.... After I posted on a local Facebook page senior management got involved and got things straight. It’s important to note that through out the process they maintained a good attitude and accepted blame. My sales guy was really trying to get it right and did what he could to correct the issues. The finance guy was spot on and got us through that part of the process quickly. So we are all humans and make mistakes. It’s what you do after that that makes all the difference in the world.
I was very pleased with my recent vehicle repair at Jack Wilson. My vehicle is now running very well. Everyone was kind, courteous, and professional.
Hello, we strive for 100% satisfaction, and it is great to see you had such a positive service experience at Jack Wilson Chevrolet! Please let us know... if there is anything else we can do for you; we are more than happy to help!
Great experience and very knowledgeable staff that is interested In my well-being and meeting every need or request that I may have in a professional style.... They all work together as a team. The team is: Matt, Ryan, Stacy and the parts manager, John. Each staff member is an expert in their field of cars and quality care and repairs with positive results. We receive a properly repaired car that is safe for us (their customers) to drive. We don’t get to meet the people doing the repairs, but there is always great communication from them to the team that we work with as customers.
My paint is not the same color as the original. Very unsatisfied abt the finish product. Now my tire rubs and will PROBABLY pop the end cap of the bumper... off. The personel was very friendly but the quality of work is satisfactory.
Joseph, we strive for 100% satisfaction, and we regret to find out that this was not the case with your recent experience. Please contact us at (904) ...494-6724 so we can work with you to make this right.
A great place to do business. I liked my sales person Matt and Stacey in service is outstanding!!
I love dealing with the service dept. in the Chevrolet side of Jack Wilson's. Everyone is professional and helpful. I have a 2008 Tahoe-all service has... been done there, I love my Tahoe today as much as the day I received it. Recently, I thought about trading because it is an 08-I test drove a few SUV's and they were ok, but I decided to buy new tires-(2nd set since I bought the truck) at Jack Wilson's. I plan to keep my truck for a couple more years. I love my Tahoe!!!
purchased a new truck at jack wilson dealership installed a bed liner bed liner did not properly fit today installed a replacement which was attached... with screws on back sides of bed liner most likely because this one did not fit properly under the rails just like the first one front of bed liner also does not fit properly front right side not sitting flat in addition different screws were used to attach this bed liner the original ones will most likely rust out i will be bringing my vehicle elsewhere for all necessary repairs
Had an appointment for an oil change at 9:30 and truck didn?t go back into service area until almost 11:00. Very slow and not at all impressed by this... dealership. Took my truck in for an oil change about 3 years ago and same thing happened. Price seemed high for an oil change and with having to spend 3 hours by the time everything was done and I could finally leave was a huge disappointment. No respect for your time or money. I see no reason to go back.
installation of bed liner not installed correctly
Very pleasant and service was good. I would recommend them to my friends.