Suburban Mazda of Troy

Reviews

3.9 out of 5 3.9
94 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    April 27, 2018

    We are a Mazda family and have been to several dealerships in both the Seattle area and here. Suburban Mazda is the best dealership we’ve ever been to!... Not only do they offer exceptional deals, they go out of their way to make the entire experience a pleasant one. My husband and I have both gotten our last two vehicles here. Kevin, Doug, and Amber get 6 out of 5 stars from us! Highly recommend this dealership. The service department is great for our routine maintenance. Luckily so far none of my four Mazdas have needed repairs!

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    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 18, 2017

    I called with a car and reasonable deal in mind. By the time I got there the car was ready and waiting, as was the paperwork. I was treated as a customer... should be, with respect and caring. I was in and out and driving away in my new car which I love in no time. Doug StLouis was amazingly helpful with every detail. I was surprised by the level of good customer service. Thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks for the feedback! We¿¿¿re glad you had a great experience with us! Looking forward to your next visit!

  • 1.0 out of 5
    November 8, 2017

    My car had 17k mile, there were several minor things need to be repaired. such as rear seat latch, trunk trim piece, etc. I came in 9/2/17, The service... advisor Ron wrote a work order, I was told I will get a call, no response after 9 days, finally, I reached service manager John, he said nothing will be covered under warranty. I filed an online complain through BBB, Mazda customer care informed me and John that Mazda will cover the repairs. John insisted that I need to came in for his technician to examine the rear seat latch, so I came in second time, waited one and half hour, John told me nothing was wrong, so I pulled rear seat latch in front of him, seat will not come down, then John tried, did not work, He said then this should cover under warranty. waited another week, I called John with no response, another service advisor answered the phone, stating all parts were in stock, so I scheduled the 3nd appointment a few days later, on the day of the appointment, I reached out service department, John told me no one told him parts are ready, I got a post card from parts department stating parts are ready. I contacted john again, he set an appointment a week later. on 11/7/17, I spent over 2 hours there, many other customers came in after me got service finished before me. I never heard a word from John that "I am sorry", instead, he was doing things to punish me to go through BBB. His knowledge about bump to bump warranty is very poor, he never admits even he was wrong, like the rear latch. So please go somewhere else for you vehicle service, if you have to use this one, make sure don't let John doing the similar things on you!

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experience ...with us did not meet those standards. If you would like to speak further we may be able to rectify the situation. Please contact our Mazda Vehicle Manager, Nate Estes, at 248-649-2300 or nestes@suburbancollection.com at your earliest convenience.

  • 5.0 out of 5
    September 27, 2017

    Doug St. Louis is the best damn sales person I've had the pleasure to meet and deal with! John in service has been great as well. Suburban Mazda has treated... us right from the beginning and continues to exceed my expectations. We have two CX5s from them and are very pleased thus far.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the great feedback! Customer service & satisfaction is always a top priority, and we're glad to hear that you had a positive experience wit...h us! Looking forward to your next visit!

  • 5.0 out of 5
    September 1, 2017

    Wonderful experience, would buy there again. Good service, pleasant salespeople, great products. Would definitely recommend.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Pamela, thanks for the positive review! Looking forward to working with you again!

  • 5.0 out of 5
    September 1, 2017

    The best sales service I ever had, that was the decision maker for me to decided to buy my Mazda 3 there, a hassle free experience, friendly and easy to... go in all that's needed, thanks Doug St.Louis you are the best.

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    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thanks! We're looking forward to your next visit!

  • 5.0 out of 5
    September 1, 2017

    The best sales service I ever had, that was the decision maker for me to decided to buy my Mazda 3 there, I hassle free, friendly and easy to go in all... needed, thanks Doug St.Louis you are the best.

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    Does recommend this dealer
    Shopped for a new car
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    Dealer Response

    Oscar, thanks for the positive review! We hope to serve you again!

  • 1.0 out of 5
    August 7, 2017

    They lost my car, found it unlocked, killed my battery, had me wait 2.5 hrs to pick up my car since they COULDNT FIND IT, I even called ahead to ensure... it was ready for pickup and someone "checked to see if it was assembled" then reported back saying it was...it was not. Was supposed to be done at 5 on Monday and i called ahead again to see if it was ready...apparently it was, but when I got there i was informed that the technician had FORGOT to repair my car!!! Awful experience.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for bringing this matter to our attention. Our Service Manager Chris Lange would like to address the issue with you directly. Please reach o...ut to Chris at (248) 519-9518 or by email at clange@suburbancollection.com - Thank you!

  • 5.0 out of 5
    July 20, 2017

    This is one of the best dealerships I've had the pleasure of doing business with. From the moment I walked in the staff was extremely courteous and attentive... to me. My salesmen Doug st. Louis was superb and did everything possible to make the process smooth and quick. Nothing but good things to say about Suburban Mazda of Troy.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    It¿¿¿s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to ser...ving you again!

  • 5.0 out of 5
    June 1, 2017

    The best sales and service I have ever received, The car is better than the Accord and Camry. I will be buying more Mazda's in the future.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you! We¿¿¿re looking forward to working with you again in the future!

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