Welcome to Hertz Car Sales Smithtown proudly serving the Smithtown area! Hertz Car Sales has simplified the used car buy
ing experience by eliminating the middleman and protecting you from the haggle process. By reducing these costs we have been able to transfer the savings and offer high-quality, well equipped used cars at great prices. All vehicles are Hertz Certified Pre-Owned with a 12mo/12,000 mi Warranty.
"A Better Way to Buy Used Cars"
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We (my parents) were initially told that the entire process, & pick up of a used car we purchased only required that the new owner of the used car... (me) provide a signature, upon which, as told by the employee, we would be able to walk away & drive off the lot w/ our newly purchased vehicle THAT SAME DAY. To our surprise however, upon our return visit, which included the vehicle’s owner (me) providing my required signature as instructed, in addition to PAYING for the vehicle in FULL, we were unfortunately & surprisingly informed at that time that we would not be able to retrieve the car we just had paid for. We were then told that the car would likely be ready for us to pick up in 3 days time. Today is 3 days later, & yet upon our contacting them (via phone) in an attempt to confirm their word or assurances for the 2nd time, we were yet again informed that the particular issue(s) preventing us from driving away w/ our vehicle, which was already paid for in full, remained unresolved at that time. Not only do we have to accept that their misinformation & lacking capabilities have now resulted in our inability to retrieve OUR purchased vehicle today, but additionally, it may or may not be dealt w/ by tomorrow either. Unfortunately, due to their unprofessional management & repeated failures up until now, we are unable to trust or rely on their continued assurances. I guess we will just have to see. Nearly four (4) days ago, we paid for that vehicle, in full. We own that vehicle. However, that purchased vehicle has remained in their physical possession for the last 4 days. We have completed ANY & ALL given instructions throughout. I find it almost laughable that their inability to successfully maneuver & coordinate within or amongst the logistical processes & procedures or contacts that are directly related to, or involved w/ their supposed area of field of business are so pronounced & unacceptable, & yet they have somehow managed to properly & reliably remain fully functioning as it concerns continuing to make sales & take money from customers. Moreover, I find that their flippant & nonchalant attitude towards issue(s) primarily concerning the misinformation or misfortune of their clientle or customer base only leaves me feeling even more disregarded & downright disturbed. You do not need to go much further beyond their empty apologies for you to begin to get the general sense that their not so much concerned, nor care & consider much about an issue that primarily inconveniences their customers or clientele. So long as it doesn’t negatively effect their profits. I took time out of my schedule to write this review. W/ that being said, do not make the same mistake that we have. It’s a bit too late for us. They’ve already gotten our money. But not yours.
From the moment we walked in, we were very pleased! No pressure, answers to any question we could ask, and friendly environment made for the perfect purchase.... The gentleman who helped us (Joe) was great, the selection was phenomenal, and the prices were wholesale! Hertz's Maintenance is spot on the vehicles are like new! We can't possibly convey in words how good this place is....
Thank you so much for your 5-star review, Bill. We're glad to hear that the local team could provide you with the customer service that you deser...ve, and that you're pleased with your overall experience.
Joe jones provided excellent customer service l and made he process painless and easy. I would highly recommend him to any one else who is looking to buy.
We're so glad to hear about positive experiences like this, and that you received the customer service you deserve. Thank you for your 5-star rev...iew.
After owning this car for a week I regret it. First day I went to look at the car it was in the shop, ok no problem. Got a call the next day it came back... and it was disgusting, food and cigarette ashes everywhere. After seeing it cleaned I purchased it. They forgot to call me the next day to tell me the car was ready to be picked up. When I picked the car up it was below EMPTY. After going straight to the manager he had someone put 1/2 a tank of gas in it. After owning it only a few days I’ve notice the front tires are near bold and have no traction, and the brakes squeak like a train in a subway when stopping. I’m hoping Hertz will do the right thing by making the necessary repairs to my vehicle so I can drive it safely with my family.
We sincerely apologize for this and can understand your frustration completely. We will reach out to the local team to address this issue, but you can... also email us at firstname.lastname@example.org with your contact info so we may further investigate. Thank you for taking the time to leave this
After visiting several car dealerships, and the having gone through the typically exasperating experience, I decided to give Hertz Car Sales a shot. I... never thought I would say these words about the car buying process, but it was easy and flawless from start to finish. I identified some of the vehicles I was interested in online, and made an appointment. The salesman I worked with was Jeremy, who was prepared with the keys and some additional suggestions when we arrived. Our experience with him was outstanding from start to finish! He answered all of our questions and expedited the whole process-no haggling, no pressure, no nonsense. We left with the vehicle that day, and he received a hug from both of us at the elation and satisfaction with the whole experience! The next time I purchase a vehicle, it is going to be impossible to go anywhere else...
Those are great words to read. Thank you for your 5-star review, Nola.
Bob was very helpful. Walked in on a busy Saturday and I needed a car by the end of that day. He made the process very easy and less stressful. I love... my new car.
We are glad you enjoyed our vast variety of vehicles, Nicole. Thank you for the positive review.
My daughter bought a car. After driving one day she heard a noise. My husband bought car back. They put the car on lot for sale without being inspected... by their macahanic. Service people were nice. Car needed brakes, new tire and a few other major expoenses I am happy that they made all the repairs but upset that they would sell car without inspecting it.
We're sorry to hear about your negative experience, and can understand your frustration. Thank you for your review, and we will reach out to our ...local team regarding this matter.
I had a 3:45 appointment with Joseph Jones who met me on time with a smile. He showed me exactly what I was looking for, took me for a test drive, and... helped me land financing on my terms. He even stayed after his hours to make sure I got off okay! Thanks Joe!
We are glad we could provide the customer service you deserve, and thank you for the 5-star review.
I have been car shopping for over 2 months and went to 10 different dealership. Every time the sales associate didn't care about my personal wants in the... car, they kept trying to up-sell me on something I couldn't afford, or something I didn't need. I spent a few hours at Hertz and they where the nicest and most knowledgeable staff. I left with a used Volkswagen and couldn't be happier! Thank you Janine.
I bought a Nissan cargo van from Janine. She was amazing to work with and answered any questions I had. Buy your next vehicle from hertz. Ask for Janine... she won't let you down.
We love to read, "Best dealer ever." Thank you for your 5-star review, Steve.