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The easiest and most pain free car buying experience ever. I did most of the deal via phone and email before I ever went in (except to test drive of course)... and I was in and out in an hour. The process normally takes hours, but they knew i was in a hurry and had everything ready to go when I arrived. They were very respectful of my time. I was really impressed and would absolutely go there first next time I am in the market.
I was in a car accident on October 9th, 2018. I had a brand new 2018 Kia Sorento SXL that I had purchased three months prior. Luckily my four year old... daughter, one year old son, and myself were alive. But due to someone completely disregarding a stop sign at an intersection, hitting my car in in the rear passenger side door (where my one year old son sat),my car was totaled. After the initial shock and making sure we were all okay, I then had to start working with the insurance companies. It was a very long, stressful four weeks! I had a pretty good idea that my car would be totaled as the B pillar was damaged and Kia doesn’t just service the B pillar, they replace the entire side of the car! I knew it would be pricy, so I began looking for a replacement car to cover all bases. I live in Illinois and the only other 2018 Kia Sorento SXL that matched the one I had was in Idaho! On top of all the emotional distress dealing with the insurance companies, I now worried about how I would acquire this exact car. I called Dennis Dillion anyways, and a lady named Madyson was so very helpful! She put me in touch with Roy Baxter! I could not have asked for a better salesman! He exceeded every single one of my expectations and then some! I can honestly say it was an absolute pleasure working with him. We kept in contact during the time leading up to the decision that my car was totaled. Once the decision was made to total my car, Roy had me contact the manager, Mike Booher, to get things started since Roy was out of the office that day! Mike was also a pleasure to work with! From start to finish, my experience was fantastic! I’ve had some pretty bad experiences purchasing cars in the past, and this made up for all of them! Should I ever have to purchase another car, I would definitely purchase from Dennis Dillion again! Thank you for making this so easy and effortless for me after everything I’ve been through! I can’t tell you enough how much my family and I appreciate the care and compassion you’ve shown us to ensure that we were well taken care of while purchasing our new Kia! Thank you again for a wonderful experience! -Alyssa Abrahams
All have been very helpful even though it has only been through email. Haven't been able to make it in for a test drive. Planning to very soon.
Sent a vehicle for evac and recharge and was quoted 136 dollars and would take an hour and a half. 3 hours later they tell my wife it's done then... they proceed with the bill and it cost 567 dollars and they didn't even let us know that it took the new refrigerant until they had done the work and wanted paid
Vehicle sold that morning to someone else and didn't tell my friend until after they ran their credit report. They should not be running report if the... vehicle is no longer available.
Truck was excactly as advertised on the internet. During the buying process we mad an agreement that the dealer would take care of a couple of repairs.... Even though one of the repairs turned out to be a lot more involved than originally thought the dealer took care of everything and even provided a rental car when they needed to order parts. Roy the salesman and Grant the Service technician were very upfront and kept their word.
We ended up buying two Mazda CX-9 vehicles from Roy on two separate occasions. He was very helpful and helped us feel relaxed about putting up a lot of... money for SUVs by not being high pressure and helping us along as needed. Will be looking again soon.
Always love Dennis Dillon! This is my 3rd vehicle from them.
Michael are sales man, was very friendly not in a hurry to get a deal done The whole staff that helped us as well, wanna thank them too! This was the... fastest and the best car buying experience I have ever done!!! The Kia soul is a X-Mas gift for My wife Kia Soul is a good buy! Thank You!!! As always God Bless...
Overall great experience. Sales force was very attentive and helpful.