[{"id":435665,"firstName":"Roger","lastName":"Sain","titleText":"Service Manager","emailTxt":"rsain@infinitioforangepark.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":7,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43770/employees/4565d4c43f26.jpg","drDealerId":43770,"certifiedEmployee":false,"deptDscrp":"Service"},{"id":435661,"personPtyId":32518823,"firstName":"Julea","lastName":"Kanouh","titleText":"Service Advisor","shortBioText":"My name is Julea Kanouh. I was born and raised in Perrysburg, Ohio. My husband and I have lived in Jacksonville, Florida for a year and a half now. I love spending time with my family! My daughter Myla and I love going to the beach when we can. \r\nI have been with the Hanania family since March 2016 and have loved every step of it!\r\nPlease feel free to contact me with any questions or concerns! I absolutely love helping people!","emailTxt":"jkanouh@infinitioforangepark.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43770/employees/f28d9e3d18c9.jpg","drDealerId":43770,"dealerEmpStartDtUtc":"1467331200","industryStartDtUtc":"1456790400","certifiedEmployee":false,"deptDscrp":"Service"},{"id":435666,"personPtyId":32306605,"firstName":"C.J","lastName":"Anderson","titleText":"Parts Specialist","shortBioText":"","emailTxt":"canderson@infinitioforangepark.com","combinedRecentReviewCnt":2,"combinedEmpReviewCnt":3,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43770,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":435658,"personPtyId":32355372,"firstName":"Scott","lastName":"Branson","titleText":"INFINITI Product Specialist","emailTxt":"sbranson@infinitioforangepark.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":10,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/43770/employees/b025639ff3f9.jpg","drDealerId":43770,"dealerEmpStartDtUtc":"1475280000","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":435664,"personPtyId":32305572,"firstName":"Bill","lastName":"Rogers","titleText":"Parts Manager","emailTxt":"brogers@infinitioforangepark.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":8,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43770,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":642465,"firstName":"Duane","lastName":"Chancey","titleText":"General Manager","emailTxt":"dchancey@infinitioforangepark.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43770,"industryStartDtUtc":"554774400","certifiedEmployee":false,"deptDscrp":"Management"},{"id":642466,"firstName":"Hugo","lastName":"Oberti","titleText":"Sales Manager","emailTxt":"hoberti@infinitioforangepark.com","combinedRecentReviewCnt":1,"combinedEmpReviewCnt":1,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":43770,"certifiedEmployee":false,"deptDscrp":"Management"}]

INFINITI of Orange Park

3.2 out of 5 3.2
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:00 AM - 7:00 PM

INFINITI of Orange Park Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 9:00 PM

Sunday

11:00 AM - 5:00 PM

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 7:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since April 2017

INFINITI of Orange Park is a luxury dealership and part of Hanania Automotive Group that also serves Jacksonville, FL an

...

d all surrounding counties including St. Johns, Duval, Clay and Nassau. With a huge dealership inventory on display, our professional sales representatives can help you navigate our selection of new INFINITI models, Certified Pre-Owned INFINITI models, and used vehicles from a variety of makes and models to find the vehicle that best suits your lifestyle. For auto financing, look no further than our on-site finance team for affordable car loan rates and lease payments. Our service department is first-class and offers many amenities to make service easy and comfortable for customers, plus our team of certified technicians keep your vehicle running for years to come through routine maintenance, auto service and repairs, and genuine INFINITI parts. A great selection matched with and an exceptional team and top-rated service department means your total ownership experience will exceed expectations.

"We NEVER STOP!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

3.2 out of 5 3.2
104 lifetime reviews. Includes reviews of INFINITI of Orange Park from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    June 10, 2020

    I have been extremely happy with Infiniti of Orange Park. I would not think of going anywhere else for service or to buy a car. All of the people I worked... with were great so I do not want to mention names.

    Not Applicable
    Customer Service
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    Friendliness
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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Roger Sain

    Service Manager

    NOT RATED

    Julea Kanouh

    Service Advisor

    NOT RATED

    C.J Anderson

    Parts Specialist

    NOT RATED

    Scott Branson

    INFINITI Product Specialist

    NOT RATED

    Bill Rogers

    Parts Manager

    NOT RATED

    Duane Chancey

    General Manager

    NOT RATED

    Hugo Oberti

    Sales Manager

    NOT RATED

  • 5.0 out of 5
    June 7, 2020

    Can't ask for a better place to take my Q50. These guys are awesome from the front office to the back.. Keep up the great work guys and service always... get a 5 star from me.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Roger Sain

    Service Manager

    NOT RATED

    Julea Kanouh

    Service Advisor

    NOT RATED

    C.J Anderson

    Parts Specialist

    NOT RATED

  • November 6, 2017

    I purchased a brand new QX30 off of the show room floor and the service was immaculate! Ms. Linda was my sales person and gave the best customer service.... I really enjoyed my experience and love my new car. Thank you!

    5.0 out of 5
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    4.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 18, 2019

    It was pleasure working with Adrian who is the General Manager of the Infiniti dealership in Orange Park. We received his undivided attention. He was very... professional and knowledgeable. We would recommend him to others.

    5.0 out of 5
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    5.0 out of 5
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    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 8, 2019

    In the past, I've come across sons of accomplished businessmen who were brought into their father's organization believing they'd earned their lofty positions... regardless of their meager skills. Mark Hanania's father is a highly accomplished man, having accumulated eighteen brand franchises including Audi, Acura, Alfa Romeo, Buick, Chevrolet, FIAT, Ford, Genesis, GMC, Hyundai, INFINITI, Maserati, Mitsubishi, Porsche, Subaru, and Volkswagen. Additionally, Mr. Hanania's auto group ventured out of the Jacksonville market, opening Acura dealerships in Estero, Florida; Miami, Florida; Chattanooga, Tennessee; Birmingham, Alabama and Pittsburgh, Pennsylvania. Not too bad by any standards, though a bit off putting to those preferring a close-knit, personal relationship. Now, some might think anyone holding such an incredible scope of influence in a basically unregulated industry would likely have perfected many if not all of the tricks and all-too-common schemes associated with car sales that consumers have grown to despise. I'll leave that for others to determine, as I have limited experience with the Hanania empire; but what I can say is that his son, Mark, demonstrated a manner that was rude and distinctly condescending in his brief dealing with me. Specifically, while looking for a particular vehicle and seeing an advertisement for one at Infiniti of Orange Park, I called the number on the ad. That number turned out to be for their Subaru dealership, not Infiniti. No big deal, mistakes in ads happen, of course. However, I was immediately switched around to different staff, ending at an empty desk and a voice mailbox that was full, accompanied by a recording directing that I call back. Upon recalling, I was given a number to reach none other than Mark Hanania, as he was apparently strolling by the receptionist at that time. After doling out equal parts of uninspired and crusty sales cliches such as "I want to earn your business" that were almost painful to listen to, Mark Hanania asked me to email him a picture of my trade-in's odometer, provide its VIN and describe its condition and/or attach other photos. I spent time and effort taking pictures and in sending the requested email early afternoon, May 31, 2019. When I didn't hear back from Mark, I sent a follow up (a phrase he sorely needs to learn about) on June 4, asking simply for him to let me know if he still wanted to pursue a deal or not. Once again, Mark Hanania saw fit not to provide the courtesy of a response, TIP: Mark, answer your email, if only to say "Thanks for your inquiry". I sent a 3rd email on June 6, forewarning Mark of my frustration at being ignored and informing him of my intention to publicize his failure to follow through via negative internet reviews. I did that because I preferred some form of acknowledgement as opposed to writing a description of his abysmal inattention, something I'm confident his father was never guilty of when building his business. So, again not hearing back, on this afternoon of June 8 I am now sharing my take away concerning what I could only describe as a "hugely successful business, but one far removed from service concerns", with such opinion being based entirely on my personal experience. My advice to those shopping cars: there are too many sources from which to purchase or lease a vehicle to subject yourself to unprofessional, inattentive practices.

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    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    December 30, 2018

    Traded in a QX50 for a QX 60 lease a month ago. I am now getting calls from our credit union that the QX50 loan was never paid off and that we are late... on our payment. We have no idea who the lease company is or when the payment is due. They sent us new paperwork this week to sign. What happened to the paperwork we signed when we took possession of the QX60? Stay away as they are now affecting my credit. Bad news!Management never called us back.

    1.0 out of 5
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    2.0 out of 5
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    2.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 29, 2018

    Stay away from this place. They're liars and totally unprofessional. After a few days of back-and-fourth communication, I setup an appointment to look... at a car. When I arrived, it took them a while to "find the car," but when they did, it suddenly was not in salable condition. I inquired to learn more, to only be told that the car was "struck by lightning" " in the last storm we had." I asked why they didn't know that when I inquired about the car originally, to which he responded "we just find out." Intrigued, I asked how did you "just find out," and he responded, "we saw on tape." ARE YOU KIDDING ME?! You're telling me that in the 5 minutes you were looking for the car, you were able to watch "tape" and find the exact moment the car was struck by lightning... what a joke. I then thanked them for their time to which he responded, "but are you interested in a new one?" This point, I lost it. Management is worthless too. Whatever you do, stay away from this place. It's like a buy-here, pay-here dealership selling Infinities! Specifically, Alex, the salesman, and John, some manager, are unprofessional.

    1.0 out of 5
    Customer Service
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    1.0 out of 5
    Friendliness
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    Pricing
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    November 29, 2018

    Stay away from this place. They’re liars and totally unprofessional. After a few days of back-and-fourth communication, I setup an appointment to look... at a car. When I arrived, it took them a while to “find the car,” but when they did, it suddenly was not in salable condition. I inquired to learn more, to only be told that the car was “struck by lightning” “ in the last storm we had.” I asked why they didn’t know that when I inquired about the car originally, to which he responded “we just find out.” Intrigued, I asked how did you “just find out,” and he responded, “we saw on tape.” ARE YOU KIDDING ME?! You’re telling me that in the 5 minutes you were looking for the car, you were able to watch “tape” and find the exact moment the car was struck by lightning... what a joke. I then thanked them for their time to which he responded, “but are you interested in a new one?” This point, I lost it. Management is worthless too. Whatever you do, stay away from this place. It’s like a buy-here, pay-here dealership selling Infinities! Specifically, Alex, the salesman, and John, some manager, are unprofessional.

    1.0 out of 5
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    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    September 10, 2018

    Words can't explain my experience with Eddie this is my second car i bought with him and overall i can't complain . Best dealership

    5.0 out of 5
    Customer Service
    5.0 out of 5
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    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 9, 2018

    Excellent attention and assistance from Ms. Kassilynn Sermons in the service department on my '17 Q70S which I had recently taken delivery of from a Infiniti... dealer in Calif.

    5.0 out of 5
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    5.0 out of 5
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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
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