White Plains Chrysler Jeep Dodge RAM

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Reviews

Average Ratings

4.0
331 lifetime reviews. Includes reviews of White Plains Chrysler Jeep Dodge RAM from DealerRater.com
  • great service twice now!

    I just leased the second Jeep Cherokee Overland from White Plains Jeep. I have had extremely good service from the entire sales team both times. M...


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    I just leased the second Jeep Cherokee Overland from White Plains Jeep. I have had extremely good service from the entire sales team both times. My salesman Ted Plenge was both knowledgeable and professional. I would definitely recommend this dealership and salesman again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great buying experience.
    April 8, 2017

    I recently purchased a used RAM 1500 with the assistance of Walter Parker. This was one of the most positive buying experiences I've ever had. W...


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    I recently purchased a used RAM 1500 with the assistance of Walter Parker. This was one of the most positive buying experiences I've ever had. Walter was not only extremely helpful, but he went above and beyond in order to get the deal done in a timely manner in order to meet my expectations. I've never had a sales person call/text me on a daily basis in order to keep me informed and assure me things were moving along as scheduled...Walter did. Thanks again.

    Does recommend this dealer

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  • Walter Parker is the BEST Sales Rep you will ever get!
    March 29, 2017

    Ok so really, who writes a great review about a car buying experience?.....I guess I do. Being someone who has purchased many cars over the years...


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    Ok so really, who writes a great review about a car buying experience?.....I guess I do. Being someone who has purchased many cars over the years, I personally hate the experience. Usually high pressure gimmicks....NOT HERE! At least not with Walter Parker. I found a car I liked online and found out it was sold, or at least I thought! Walter Parker kept in touch the entire time on the status of the vehicle, needless to say it's ups today...thanks to Walter. Trust me, no high pressure, no gimmicks, sure you have to negotiate a little bit but that's all a part of the process. Walter stood true to his word and made the process very smooth. If you go to anyone else your making a mistake.....sorry other sales folks. I would certainly buy another car from Walter. I challenge you to prove me wrong. Keep it going Walter you need to live up to this review....I know you will! Thanks Again! Darren & Christine

    Does recommend this dealer

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  • 3 stars for past performance but NO for a recommendation now
    March 8, 2017

    Summary: 2016 RAM 1500/currently 11,200 miles/purchased her new at WhitePlainsCJD in August 2016. Went in March 3 at 9am for a "service air s...

    White Plains Chrysler Jeep Dodge

    Thank you for your review. Our dealership takes customer satisfaction very seriously and in fact, we are the ONLY Chrysler dealership to have re...

    White Plains Chrysler Jeep Dodge

    We apologize for any inconvenience in regard to this recent service experience. Our service advisor was instructed by the FCA/ Chrysler team that ...


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    Summary: 2016 RAM 1500/currently 11,200 miles/purchased her new at WhitePlainsCJD in August 2016. Went in March 3 at 9am for a "service air suspension" message on the EVIC, and got handed an estimate for $411.70 at 1215pm. Thoroughly disgusted at wasting 3+ hours for a petty cost proposal. So for the sake of $400, WhitePlainsCJD lost this customer for the service life of the RAM1500 they sold, while another CJD dealer that only knew her as a less than 1-year old FCA product gained a customer. So why would one dealer attempt to burn a repeat customer while another obviously sees it as backing up what the mothership produces???SMH Details: Thoroughly disgusted, so there was no need to discuss the philosophy behind 3-36 warranty coverage w/Roland W. Attempted ripoff?? Maybe. Bad FCA design?? Perhaps. RW said something about "debris, bad connector, RR air suspension height sensor connector???. A gasketed,weatherproof connector behind the fender liner???, think about it...would FCA really make a truck with suspension components that vulnerable to debris or damage by debris???Doubtful. Had her repaired on March 7 at no charge, ie UNDER WARRANTY, by a CJD dealer upstate. RightRear was the location. The service advisor told me it was a defective connector. The worksheet said "found corroded wire - spliced in new connector and tested" Up to this point, had only good experiences when previously purchasing and getting service on a JEEP WK and on fulfilling the sale "WE OWEs" on the current RAM1500. **RAM 1500 air suspension owners beware - Im sure FCA knows the air suspension system on RAM has numerous issues. A corroded wire/defective connector sounds like a factory QC problem.

    Does not recommend this dealer
    Came in for service or repair
    White Plains Chrysler Jeep Dodge

    Thank you for your review. Our dealership takes customer satisfaction very seriously and in fact, we are the ONLY Chrysler dealership to have received the prestigious Customer First award from Chrysler. We certainly did not achieve this by disappointing our customers and I am sorry we did not meet your expectations on your recent visit. Unfortunately, I was not able to identify you in our data base, and kindly ask that you send us your name and contact information so that we can specifically review this episode. We remain committed to meeting your needs and are determined to successfully earn your trust.

    White Plains Chrysler Jeep Dodge

    We apologize for any inconvenience in regard to this recent service experience. Our service advisor was instructed by the FCA/ Chrysler team that this repair would not be covered by warranty. Our advisor should have consulted with the service manager and explored the possibility of having the repair covered by warranty as an exception. This should have been done and we apologize for not taking the next step on behalf of the customer. We pride ourselves in typically taking all necessary steps for our customers but failed on this instance. We are the only dealership in Westchester County to have been recognized by FCA/ Chrysler for the Customer First award for 2017, this recognition is the result of exceptional sales and service experience. We take our customer obligation very seriously and we would welcome the opportunity of earning back your confidence and trust.


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  • Walter made it happen
    February 24, 2017

    Purchased Grand Cherokee off the web.... Walter was knowledgeable, reliable and was great with follow up... Great Experience Truck was as repres...

    White Plains Chrysler Jeep Dodge

    Thank you for the opportunity of earning your business. We appreciate that you've taken your time to acknowledge Walter at our dealership, We are ...


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    Purchased Grand Cherokee off the web.... Walter was knowledgeable, reliable and was great with follow up... Great Experience Truck was as represented and described. Would recommend. JW

    Does recommend this dealer
    White Plains Chrysler Jeep Dodge

    Thank you for the opportunity of earning your business. We appreciate that you've taken your time to acknowledge Walter at our dealership, We are very proud of Walter and all our employees for being committed to meeting customer expectations.


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  • Great Deal on a Certifed Jeep!
    January 26, 2017

    My wife and I took a ride here from CT. They had a huge selection of used Jeeps and our salesman Walter helped us pick out a beautiful one. They w...


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    My wife and I took a ride here from CT. They had a huge selection of used Jeeps and our salesman Walter helped us pick out a beautiful one. They were able to get us a great deal on our trade in as well. Walter made the entire process from start to finish very smooth. We love our Grand Cherokee!

    Does recommend this dealer

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  • Great experience!
    January 4, 2017

    After a very bad experience at Ramsey Chrysler, i came to white plains Chrysler because my salesman who I've dealt with for years, who previously ...

    White Plains Chrysler Jeep Dodge

    Thank you for giving us the opportunity to earn your confidence and trust. We are extremely proud of the people at our dealership who strive to me...


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    After a very bad experience at Ramsey Chrysler, i came to white plains Chrysler because my salesman who I've dealt with for years, who previously worked for Ramsey Chrysler works there now. His name is Rick Schwartz, a truly honest straight shooter, no run around, no bait and switch, no promises he can't keep. White plains Chrysler was able to give me the deal that Ramsey originally promised but then said they couldn't do. Everyone at WPC was friendly and no pressure, paperwork was done quick, I worked with Orlando and Rick, both a pleasure to deal with. If you are shopping for a vehicle go see Rick, he'll take care of you. Tell him Izzy sent you, you'll thank me later.

    Does recommend this dealer
    White Plains Chrysler Jeep Dodge

    Thank you for giving us the opportunity to earn your confidence and trust. We are extremely proud of the people at our dealership who strive to meet customer expectations and I'm delighted that they were able to deliver on our promise--making you a happy customer!! Best wishes for a great year.


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  • Bait & switch/they try to tell you "you can't afford it."
    December 28, 2016

    Bait & switch/they try to tell you "you can't afford it."...

    White Plains Chrysler Jeep Dodge

    We are unable to identify the person that reviewed this episode. The sentiment expressed is not indicative of our business practice. In fact, if t...


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    Bait & switch/they try to tell you "you can't afford it."...

    Does not recommend this dealer
    White Plains Chrysler Jeep Dodge

    We are unable to identify the person that reviewed this episode. The sentiment expressed is not indicative of our business practice. In fact, if things were done as expressed, I would agree that we failed in meeting your expectations. I respectfully suggest that you identify yourself (privately if you prefer) so that we can properly respond to this review.


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  • Well worth the ride!
    November 23, 2016

    I drove 2 hours to see a car at WPCJD. My experience with Walt Parker and the rest of the Team made the trip worth while. I can honestly say that ...


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    I drove 2 hours to see a car at WPCJD. My experience with Walt Parker and the rest of the Team made the trip worth while. I can honestly say that this was one of the best car buying experiences I've ever had. Walt was a consummate professional and went far out of his way to earn my business.

    Does recommend this dealer

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  • Aces, Walter and his team value my time.
    November 15, 2016

    I buy vehicles for my business once or twice a year. Working with Walter was the best experience I've ever had. I got a fair deal in a short time...


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    I buy vehicles for my business once or twice a year. Working with Walter was the best experience I've ever had. I got a fair deal in a short time. He and the everyone he works with valued my time. I'll be coming back to purchase more vehicles from Walter.

    Does recommend this dealer

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