White Plains Chrysler Jeep Dodge RAM

Reviews

Average Ratings

3.9
343 lifetime reviews. Includes reviews of White Plains Chrysler Jeep Dodge RAM from DealerRater.com
  • great service twice now!

    I just leased the second Jeep Cherokee Overland from White Plains Jeep. I have had extremely good service from the entire sales team both times. M...


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    I just leased the second Jeep Cherokee Overland from White Plains Jeep. I have had extremely good service from the entire sales team both times. My salesman Ted Plenge was both knowledgeable and professional. I would definitely recommend this dealership and salesman again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great, easy experience
    October 24, 2017

    Walter was excellent to work with, would definitely return for my next purchase. They gave me a good value for my trade in and a good price on my ...

    White Plains Chrysler Jeep Dodge

    We are very appreciative of your support in doing business with our dealership and delighted that your experience with our long tenured salesperso...


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    Walter was excellent to work with, would definitely return for my next purchase. They gave me a good value for my trade in and a good price on my new vehicle.

    Does recommend this dealer
    White Plains Chrysler Jeep Dodge

    We are very appreciative of your support in doing business with our dealership and delighted that your experience with our long tenured salesperson Walter met your expectations. We are very proud of Walter and we know that he is committed to customer satisfaction 100% Thank you for taking the time to give us your invaluable feedback.


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  • Worth the Trip!
    September 9, 2017

    We live in VA and wanted a Purple Jeep for out daughter, Walter contacted us within 12 hours of our inquiry and we had it within 3 days.


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    We live in VA and wanted a Purple Jeep for out daughter, Walter contacted us within 12 hours of our inquiry and we had it within 3 days.

    Does recommend this dealer

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  • Vincent provided awesome service twice!

    I’ve had my car repaired at the White Plains Dealer twice this year and Vincent helped me both times with great service. He is knowledgeable and ...


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    I’ve had my car repaired at the White Plains Dealer twice this year and Vincent helped me both times with great service. He is knowledgeable and friendly, let me know the services the car needed and the costs, and very efficient. I had great experiences and will go back for the car maintenance again. Highly recommend Vincent!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Great and accurate Salesperson
    August 19, 2017

    I can recommend Walter Parker and the whole team because of their accurate and always customer oriented approche! Very good job and very caring A...

    White Plains Chrysler Jeep Dodge

    It was a pleasure to have assisted you and, we are also very proud of Walter and our team for making your experience a positive moment. Thank you...


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    I can recommend Walter Parker and the whole team because of their accurate and always customer oriented approche! Very good job and very caring All the best

    Does recommend this dealer
    White Plains Chrysler Jeep Dodge

    It was a pleasure to have assisted you and, we are also very proud of Walter and our team for making your experience a positive moment. Thank you for taking the time to recognize us in such a positive way. Safe driving!!!


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  • Terrible sales experience.
    July 22, 2017

    If I could give this dealership 0 stars, I would. We visited the dealership after work this week, excited to test drive a new car. Upon walking i...

    White Plains Chrysler Jeep Dodge

    Thank you for taking the time to post your review and we are sorry that you left with a bad feeling. As the only Westchester County dealership aw...


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    If I could give this dealership 0 stars, I would. We visited the dealership after work this week, excited to test drive a new car. Upon walking in, we were greeted (nicely, this was the only good part), and were looking forward to sitting down with a salesperson. Well, we unfortunately were paired with Oliver. Oliver asked us a few quick questions, and we then asked to test drive a specific car. We had to drive to another lot to do so. On the way there, he bragged about how many cars he sells, and told us we should be looking at a different car instead of what we wanted. Upon arriving at the other lot, he couldn't find the car we wanted. After doing a lot of research, I knew they only had one, and it was very obvious as it was white. We drove by it and I pointed it out, but he said no, that isn't it. We insisted on getting out to look at it, and it was in fact the car, but either he had grabbed the wrong key, or the battery was dead, and he didn't want to admit it. He continued insisting this was not the car that we wanted. Not once did he apologize that we were not able to test drive or that he messed up. We drove 30 minutes for nothing since we did not get to do a test drive. He questioned our ability to actually purchase the car on the way back to the dealership and seemed shocked that we wanted to purchase, not lease. (Very uncomfortable for us) We sit down when we get back and he gives us a ridiculous price of MSRP on the car. I ask for a discount, he says they don't give one if you want 0% financing. I replied that we must be at the wrong dealership then, and he AGREED, got up, and WALKED AWAY FROM US. I started to ask for his card and he continued to walk away. He was completely rude, unprofessional, pushy, and over sales-y from start to finish. I work in sales and I was truly appalled by this experience. If you do decide to go here, avoid working with Oliver. However, I highly recommend going to any of the other numerous dealerships in the area who will actually discount cars and be respectful of potential customers. We will NEVER return to this dealership and will be sure to continue telling others this story.

    Does not recommend this dealer
    White Plains Chrysler Jeep Dodge

    Thank you for taking the time to post your review and we are sorry that you left with a bad feeling. As the only Westchester County dealership awarded Chrysler Fiat¿¿¿s Customer First Award, we take all reviews seriously. Negative reviews often help us create even better customer service. In fact, we hope that readers of reviews take the time to read our responses to positive AND negative reviews so as to see that we work hard to prevent mistakes from happening a second time. Regarding your experience with Oliver, we encourage readers to look at his overwhelmingly positive reviews which result from his professionalism, attention to detail and terrific personality


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  • Great service
    July 8, 2017

    He is very professional and and kind very nice guy. great customer service as soon as i walked in the door he greeted me. pro


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    He is very professional and and kind very nice guy. great customer service as soon as i walked in the door he greeted me. pro

    Does recommend this dealer

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  • Service center is unprofessional
    June 21, 2017

    The service department is joke. Super unprofessional and rude. The service tech Chris was a jerk. They treat their customers like garbage after th...

    White Plains Chrysler Jeep Dodge

    We apologize for any inconvenience we may have caused however, we were not able to identify you in our data. In order to investigate and validate ...


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    The service department is joke. Super unprofessional and rude. The service tech Chris was a jerk. They treat their customers like garbage after they sell you the car with no customer service skills. The reason I went was because of a check engine light and the diagnosis was a part was broaden. I bought the car in November and the only solution provided was "not covered under warranty" and a $800+ price. Thanks for nothing.

    Does not recommend this dealer
    Came in for service or repair
    White Plains Chrysler Jeep Dodge

    We apologize for any inconvenience we may have caused however, we were not able to identify you in our data. In order to investigate and validate your concern we would need to know your name. It is our goal to always meet customer expectations and we are proud to be the only FCA/Chrysler dealership in Westchester County to have received the prestigious Customer First award. We take our commitment and responsibility to our customers seriously. Kindly provide us with the information and I promise that we will acknowledge it and address it properly.


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  • Poor Service Department
    May 27, 2017

    Service department is deceptive and unqualified. Took three times to fix a problem under warranty (was about to go for lemon law). Then made a blu...

    White Plains Chrysler Jeep Dodge

    I want to apologize for any inconvenience and lack of professional service that all our customers are entitled to receive. However, I have not bee...

    halt00

    Unfortunately, the time for you to respond was during these issues. Please leave me alone.

    White Plains Chrysler Jeep Dodge

    With all due respect, I did respond to you privately on 5/30/2017 I have no interest in pursuing you nor disturbing you however, we take our oblig...


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    Service department is deceptive and unqualified. Took three times to fix a problem under warranty (was about to go for lemon law). Then made a blunder on a simple oil change and brake diagnostic which resulted in a part falling off the car as I left the dealer. Then they blamed me saying the part was defective - they installed it! I will never return. Loyalty doesn't end with a car purchase. We came here based on a recommendation from friends, now we will have to make sure we share our own recommendation.

    Does not recommend this dealer
    Came in for service or repair
    White Plains Chrysler Jeep Dodge

    I want to apologize for any inconvenience and lack of professional service that all our customers are entitled to receive. However, I have not been able to identify you in our service data and in order to specifically address your concern I ask you to kindly identify yourself. Your cooperation is greatly needed and much appreciated. You can also reach me at 914-946-2600...respectfully, Augie DiFeo, dealer owner I previously responded to this complaint and have not had a reply from the person making the complaint and unfortunately, we cannot address it properly without this information.

    halt00

    Unfortunately, the time for you to respond was during these issues. Please leave me alone.

    White Plains Chrysler Jeep Dodge

    With all due respect, I did respond to you privately on 5/30/2017 I have no interest in pursuing you nor disturbing you however, we take our obligations seriously and we have attempted to gather the information in order to address your issue. If the matter is closed for you, we will accept it but we cannot acknowledge wrongdoing.


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  • Sales experience with Walter
    May 21, 2017

    I saw a car on the web and when I called I got Walter. All I can say is wow! Our entire transaction was done by phone, text and email. I am fro...

    White Plains Chrysler Jeep Dodge

    Hi Whitney, and thank you for your review and your comments about Walter. We appreciate you taking the trip to visit us, and we're so glad you had...


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    I saw a car on the web and when I called I got Walter. All I can say is wow! Our entire transaction was done by phone, text and email. I am from out of state and Walter went above and beyond. Walter went so out of his way to assist me that he picked me up at the train station. When I got to the dealership the transaction was super smooth, the car was ready and off I went with a smile. He was so considerate that he texted me that evening to make sure I got home safelt. Amazing! Whitney

    Does recommend this dealer
    White Plains Chrysler Jeep Dodge

    Hi Whitney, and thank you for your review and your comments about Walter. We appreciate you taking the trip to visit us, and we're so glad you had a positive experience. Enjoy your new vehicle!


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