Reviews

4.3 out of 5 4.3
20 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    June 25, 2018

    Bought a used mini van (which ended up being from her parents) but viewed it on her lot. Signed paperwork in her office. car made it from East Windsor... to East Hartford and our mechanic told us we should have left it there. Now I am out 1,000 dollars with taxes and registration and never drove it again. Kristy would not even consider making it right. she just was rude and said it was fine before she sold it to us. This was a false statement. The engine was shot and car was junked. Thanks Kristy for my 1,000 dollar right back to EH. Would not trust her.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    May 19, 2018

    The entire process was amazing! She found me the perfect explorer. Set me up with a credit union so my rate was only 1.49%. Installed a trailer hitch on... it for me. Was beyond laid back but extremely attentive to everything.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • February 12, 2015

    I can not express enough how wonderful Kristie and Eric have been throughout my entire buying process! Having to wait through insurance checks, snow storms,... sick kids....it's been one thing after another and they have been tremendously patient! AND THEN when the insurance company "lost" my license plates Kristie sent someone half way across the plates to retrieve them! I mean really, who does that?! Communication couldn't have been better or easier any step of the way. This has been a relaxed and enjoyable experience - like working with a friend - and I would recommend ANYONE looking for a vehicle to stop here first! Thank you!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Megan for purchasing your new Routan from us! We hope you love it and so happy to have gained a new customer and friend!

  • 5.0 out of 5
    October 24, 2017

    Just beyond amazing experience. Kristie was awesome to work with and made us feel like family. We were deciding between the Silverado she had and one a... new car store had at the other end of CT. They were $1500 more for the exact same truck, but was a new car store and "certified". We had only bought from new car stores so weren't sure about a small used car store having newer model vehicles. She explained she gets them from the same place the new car stores do and has the same factory warranty they offer. There was absolutely no pressure at all, she even insisted we look at the other one and think about hers to make sure it was what we wanted. That right there sold us, we brought a check the next day and picked it up. Best decision we ever made!!! We will be purchasing all of our vehicles from her for now on!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 26, 2017

    Friendliest and best customer service! Honest and disarming demeanor put me right at ease. Quality vehicles that are priced right. Kristie really took... care of me and made the buying process easy and efficient.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Sandi! Hope you love your new truck!

  • 5.0 out of 5
    January 22, 2017

    Buying a car from Kristie’s was a pleasure. It was my first experience purchasing a car from a dealer and she was forthright and trusting from the beginning,... which inspired trusting her. She worked with me as an out of state buyer and went out of her way to help the experience go smoothly. Both she and Eric handled difficult conversations with equanimity, courtesy and professionalism. I highly recommend them and would definitely consider buying from them again in the future

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you

  • 5.0 out of 5
    January 22, 2017

    I purchase a car for my daughter back in Dec,2016. Kristie was great. The first time my daughter and I stop by just to look at cars she came out to say... Hi but didn't hound us or follow us around. Just said if you need any help let me know. I would definitely recommend going to Kristie's. Very friendly people there. I also like the fact that she's local. Thank you Kristie, my daughter loves her car. Louise D.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    So glad to hear she loves her car. We really appreciate business from our neighbors and these awesome reviews. Thanks again!

  • 5.0 out of 5
    June 4, 2016

    Have been looking for a Mazda 3 for my daughter who lives in Boston. Looked at many cars within 100 miles. Kristie's not only had a very clean car, they... also has it priced below other dealers. Kristie and her team are patient and professional. She worked around my daughters schedule to get the deal done. She also registered the car in MA for us. I would buy from her again and would recommend her to my friends.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you bob! So happy she ended up loving it, I know you did some searching for her. Come back and see us soon!

  • 5.0 out of 5
    June 18, 2015

    I recently bought a 2012 Buick regal from kristie's, I am very pleased with my purchase, great service and prices...I would recommend anybody looking for... a used car to head over to kristie's

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you Joey! The Buick fit you perfectly so happy you ended up purchasing. Thanks for the great review!

  • 5.0 out of 5
    May 20, 2015

    Wonderful experience! Great people to work with, and got a wonderful car!! Would highly recommend to anyone who is looking for a reliable used car. Love... my car!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks alyssa! Glad we found you the perfect car. I know it's no Jeep but one day!! (:

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