United Auto Exchange

Took 4 attempts got 1 callback never heard back with answers to my questions. Still waiting 4 days and counting so starting to look at other vehicles.

Great dealership. Response to my questions right away. Great looking cars. If I lived closer I would buy my cars here all the time.

Great place to do business with. Alyssa was very kind and helpful, Ben was a pleasure to work with and I really appreciated Perry's honesty. I bought a beautiful 2002 Toyota 4Runner SR5 from them and I love it.

very clean operation . they were very informative about the inventory there . i did buy a suv from them . i would buy again from them for sure

THIS PLACE AND THE PEOPLE WORKING THERE WERE AWESOME THANK YOU AND MY SON THANKS YOU . LOVE THE CAR GREAT TIME AND MONEY WELL SPENT

place is extremely clean . we did end up finding a great suv from them . because the car we came on got sold before we got there

fine people to do biz with . they took time to explain financing options with me and my wife .no exorbitant fees at this place .like all the other dealers we went to

I never do reviews but this time I thought it needed to do one . just wanted to say thank you to George for helping me pick the perfect Bmw X3 that i was looking for

I will start by saying that I do not want to write this review. Unfortunately, after several attempts to work out a reasonable solution, I have been ignored told that due to state law the dealership has no further obligation. I purchased a vehicle on June 21st, which was delivered on June 24th. The first time I drove the vehicle the engine continued to run after the key was removed. I notified the dealership about the issue right away. After two more weeks of chasing the issue, and several unreturned messages from the dealership, I was finally told to have a diagnostic report sent to the dealer from a mechanic. The report indicated several severe engine issues. All of which showed as historical codes that had been deleted previously. The recommendation was a full engine replacement. I wanted to make sure that we were given the correct advice, so I received two additional reviews of the vehicle. All came back the same. Each one warned me of the significant dangers of driving the vehicle any distance outside of my immediate surroundings. None of them knew of the others recommendations. Upon sharing these findings with the dealership, I was told that each one of these mechanics were not reputable (without know who they were) and they would not honor any of the reports. I offered to take the vehicle to a mechanic in my city of the dealerships choice. They declined. The only option was to pay out of my pocket to have it towed back to the dealership. Unfortunately, I have spent all of the funds I have on purchasing the vehicle, so another $1,000 for towing was not an option. I was told by the dealership that I should borrow the money... I am not expecting an engine replacement. However, I do expect to receive a vehicle in working order, as advertised, that I paid market value for. Unfortunately, the dealership is choosing to ignore my concerns after several attempts to work through the issue. I have been told, by the dealership, several times that they have no further responsibility due to Illinois State Law. It is becoming clear that this dealership is purposefully exploiting these laws to mislead and take advantage of customers. Upon further research on the Better Business Bureau, I am not the first customer that has had this issue. All I want is a vehicle that operates without immediate failure. That is what I paid for but did not receive from this dealership.

I will start by saying that I do not want to write this review. Unfortunately, after several attempts to work out a reasonable solution, I have been ignored told that due to state law the dealership has no further obligation. I purchased a vehicle on June 21st, which was delivered on June 24th. The first time I drove the vehicle the engine continued to run after the key was removed. I notified the dealership about the issue right away. After two more weeks of chasing the issue, and several unreturned messages from the dealership, I was finally told to have a diagnostic report sent to the dealer from a mechanic. The report indicated several severe engine issues. All of which showed as historical codes that had been deleted previously. The recommendation was a full engine replacement. I wanted to make sure that we were given the correct advice, so I received two additional reviews of the vehicle. All came back the same. Each one warned me of the significant dangers of driving the vehicle any distance outside of my immediate surroundings. None of them knew of the others recommendations. Upon sharing these findings with the dealership, I was told that each one of these mechanics were not reputable (without know who they were) and they would not honor any of the reports. I offered to take the vehicle to a mechanic in my city of the dealerships choice. They declined. The only option was to pay out of my pocket to have it towed back to the dealership. Unfortunately, I have spent all of the funds I have on purchasing the vehicle, so another $1,000 for towing was not an option. I was told by the dealership that I should borrow the money... I am not expecting an engine replacement. However, I do expect to receive a vehicle in working order, as advertised, that I paid market value for. Unfortunately, the dealership is choosing to ignore my concerns after several attempts to work through the issue. I have been told, by the dealership, several times that they have no further responsibility due to Illinois State Law. It is becoming clear that this dealership is purposefully exploiting these laws to mislead and take advantage of customers. Upon further research on the Better Business Bureau, I am not the first customer that has had this issue. All I want is a vehicle that operates without immediate failure. That is what I paid for but did not receive from this dealership.