United Auto Exchange

4.3
(91 reviews)
Visit United Auto Exchange
Sales hours: 9:00am to 7:00pm
View all hours
Sales
Monday 9:00am–7:00pm
Tuesday 9:00am–7:00pm
Wednesday 9:00am–7:00pm
Thursday 9:00am–7:00pm
Friday 9:00am–6:00pm
Saturday 9:00am–6:00pm
Sunday Closed
(630) 884-6080 (630) 884-6080

Reviews

4.3
(91 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

Want to share your experience with this dealership?

Write a review
1.0

They suck. They suck. They suck. They suck. They suck....

They suck. They suck. They suck. They suck. They suck. They suck. They suck. They suck. And if you didn’t know already, they f$&@ing suck.

1.0

SCAM!!!!! Vehicle needs more repairs then its worth........

SCAM!!!!! Vehicle needs more repairs then its worth..... broke down within 24 hours of buying it. I cant even believe this company is in business.

1.0

Agreed to do a deal AFTER spey$179 for a review by Lemon...

Agreed to do a deal AFTER spey$179 for a review by Lemon Swad…mine was replacing my Tacoma totaled on October 14, 2021…the dealer decided not to honor our verbal agreement, and sold it to another…I will be referring this dealer to the BBB of Illinois.

4.8

Last minute vehicle shopping made completely pain free.I...

Last minute vehicle shopping made completely pain free. I had been lied to by some of the bigger dealers in Chicago... but the guys down at UAX not only made my shopping quick and easy they stayed late to make sure I got it the same day I inquired about it. So on that note a Special thanks to the salesman Uri and manager Dan who works as fast as I drive O:) Thank you guys so much. I not only recommend U.A.X. , I plan on going back when I'm ready for something faster :P

1.2

Uax, had to know this review was coming. Purchased my...

Uax, had to know this review was coming. Purchased my wife a 2015 Audi Q5 TDI. Only reason I got it from uax was they where the only ones that had a TDI for sale with-in a reasonable distance to me. The sales experience it’s self was decent. Nothing overly great. I let go the extra $500 joon tacked on the price that he thought I missed but I saw him do it and decided to not make a big deal out of it (definitely a mistake). When I drove the car I noted the side assist was not working and they promised to get it fixed. They made us drive the 1.5 hours back to them to drop it off and gave us a garbage loaner. One would think they would give us something close to the Audi Q5 we purchased no they gave us a filthy, base model rattle trap Hyundai Genesis that I had to be jumped twice due to a dead battery and had a leak in a tire. They had the q5 for a month trying to get there own mechanic to fix it. Something I told them to not do. But they thought they new better than me. After a month constantly making excuses and outright lying to me about what was happening with the car they failed to fix it and finally took it to Audi. Who had to fix everything they did as they didn’t do it right. After The loaner died a second time they tried to get me to bring it back to them at which point I told them to come get it if they wanted it back. Took them 4 days but they finally did swap it out for a Mercedes which was finally a good car. Three more weeks and we finally had our q5 back. Which I had to go pick up. The only thing they did to “make up” for everything was to make our first car payment. Which would have been good if I didn’t have to remind them 3-4 times to make the payment after it was almost two weeks late (guess I got my $500 they over charged me back). All in all I would never recommend them and strongly encourage you to find someplace else to get your next car. Btw uax a phone call and apology from the owner would have gone a long way but I guess he is too busy to care about his customers!!! He should have been there when I picked the car up to apologize!!!

4.7

Customer service was their priority!

I was so nervous with buying a another car. After being in an accident a week ago, I expected the process to be long and painful due to still having a car loan in my name. Chase was amazing during the whole process. I was coming from a distance and he made the process fast. I was in and out in 1 hr.

1.0

Will steal your money

This company stole $500 from my husband and I. We we put down a $100 HOLD deposit to see a vehicle and they charged our card $500 and will not respond to refund our money. I have never dealt with worse communication- especially since they tried “selling” us on the car and called us 4 times in a row, but will not answer our calls to refund a hold deposit that was already too much money. They are scammers.

1.0

Deceit

These traders are cheats. They sold an Audi to me less than month ago, and it’s transmission failed. When I called them they curtly replied saying they cannot do anything. BIG TIME CHEATS. NEVER TRUST THEM

2.5

this is why you don’t buy sight unseen

The people seemed really nice here and uri was a nice guy to deal with, but I went to look at a Volvo C30 that seemed to be a nice car in the pics, but boy was I wrong. Front Tires looked like racing slicks, both front CV axle boots were ripped, the bumper was cracked all over, trim was falling off, there was fresh cigarette ash on the center console like whoever brought it in for me to look at couldn’t put their cigarette down for one minute, and the car had a check engine light and a noticeable vibration. Hooked my scanner up to see there were 5 codes, cylinders 1-4 had random misfires and there was a general random misfire code as well. I drive an hour to look at it and after all that time, even setting an appointment, a guy came out after I looked it over and said the car wasn’t for sale and that it was sold. I left and got 2 calls within 10 minutes saying that the car actually wasn’t sold. Either way, I think I dodged a bullet not buying from these guys and elected to buy another Saab instead.

Dealer response

Roy we do apologize but we just got this vehicle in and hadn’t gotten a chance to do a detail or inspection before you came to look at it. We will learn from this and make sure cars are ready to show before inviting people to come see them. Thanks for your feedback and enjoy your new Saab.

5.0

Great experience

I would highly recommend this Auto dealer to family and friends. I purchase an Audi SQ5 this past November, as an out of state purchaser. Purchasing anything sight on seen can be a major gamble, but I was rest assured that the condition was as immaculate as the pictures. The purchasing process was seamless, done via email, and having the car transported from IL, to NY within a few days, was equally a delight. Received vehicle Dec. 10.2020, and was blown away on how clean, both externally and internally it appeared. I will definitely purchase from UAE, working with Uri, and Jon again. Great service.