They had the best customer service ever! I was helped by Joe Turner and he got me the right car for what I wanted and it is amazing!!!
We have purchased two vehicles from Sharpe in the last few years. We worked with Joe Turner recently and he contacted me promptly and was a pleasure to... work with throughout the process. The process is smooth. The people are great. They really make buying a great car clean and simple.
From the 1st email to the actual purchase this was the best service a person could ask for. When I contacted Sharpe on the cars.com website, I received... a response in a very short time. I was set up immediately with Steve Iveson and I set an appointment to just "Look" at a GMC Terrain. Wasn't planning on buying that particular one (had 2 other places to look). When I arrived at Sharpe, Steve was waiting by the door with a smile and a greeting. The Terrain was ready for the test drive, he and I talked about what I was looking for. I felt the answers I was given were very honest and I felt no pressure at all to buy this vehicle. But, I did buy the Terrain (without going to the other 2 places). I set up an appointment to come back on Sat. 12-26-15 to pick it up. To my surprise Steve and his boss were trying to get it delivered to me before Christmas (I went in on 12-23-15), there was some scheduling issues that didn't let that happen. On Sat. 12-26-15, I was on my way out of the door going the GR and it arrived in front of my house. Even the Credit Union was IMPRESSED with the whole experience. Steve contacted me the find out how everything was going and if there were any problems. Outstanding job Steve.
I just leased my second MINI from MINI of Grand Rapids (MOGR), a 2016 Hardtop. The lease was almost up on my 2013 MINI, and I stopped in to MOGR to see... what my options were. After talking at length with salesman Steve Iveson and Sales Manager Jason Deutsch, I was surprised (and happy) to discover that my best option was to lease a new 2016 MINI. They spent an incredible amount of time with me, talking through all the scenarios, running the numbers, and helping me understand all the alternatives available. These guys are true professionals. They understand their products inside and out, they understand their financial offerings, and they really truly care about their customers. I am thrilled with my new MINI and I can't say enough good things about whole team at MOGR. Thank you Steve and Jason for all that you do!
My wife "made me" sell my small sports cars (too loud, too smelly, too windy, etc) and I was tired of driving boring, four door sedans as company cars... for the last 25 years. A Mini Cooper 4 door blended the functionality and more importantly, the fun aspect of those two types of cars. I'm now a solid Mini believer as are the rest of the household drivers. Good news is that my wife loves the car too so I won't have to part with it except when she wants to drive. Equally happy with Sharpe and Joe Turner. Started working with Joe making occasional drop-in's to look, touch, smell, etc back in Spring 2015 with no intention of buying until Spring 2016. Joe emailed now and then to touch base and knowing my time-frame put no pressure on me during visits. Anticipation got the better of me so Joe and Jason worked a deal for me I couldn't refuse just in time for Christmas. Other Salespeople were helpful answering questions during visits and even remembered that I was working with Joe. The facility looks great and while I haven't had to use the service department yet it looks more than capable. An enjoyable experience working with Joe, Jason, Nicole, Sharpe, and of course-MINI!
I worked with Joe Turner from the beginning. I requested information online concerning a vehicle. He contacted me promptly and was a pleasure to work with... throughout the process. And yes, I did buy a car. Great people at Sharpe!
Great experience in shopping for your next car by John Rico Illinois Joe Turner was our sales rep, and good one in deed he made the whole experience &... process simple and worry free, all was done through emails and telephone. When time came to finalize all the paper work, Mr turner not only deliver the paper work but delivered the Toyota FJ cruiser himself to our door steps. overall great experience. John Rico
We purchased a used Jeep Grand Cherokee Limited from Sharpe. Joe Turner was the sales rep. that was extremely helpful. We are from Ohio - 3.5 hours from... Grand Rapids, so we did a lot of emailing back and forth, of which Joe was very prompt in doing. He even took extra pics for us and personally drove the car to give us an honest opinion before we drove all the way to Grand Rapid. We were not disappointed, as Sharpe and Joe promoted the car with honesty and integrity. All in all this was the best car purchasing experience I have ever had. All of the team at Sharpe are very courteous and helpful and the facility is great. Thanks for a pleasant experience.
My salesman was Steve Iveson and he took many hours to answer all my questions. He worked with me to find the best deal possible. Without his time and... expertise, I wouldn't have decided on purchasing my Countryman.
Steve was fantastic. Made this all about a fun experience, not about making a purchase. If you are looking for a very respectful and knowledgeable MINI... sales advisor ... then Steve Iveson is your guy! His follow-up service after the sale is impressive. We love our MINI.