Hawk Volkswagen of Joliet

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Reviews

4.8
(196 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Hilary Owens in service is the best!

I have never submitted a review for anything in my life before. I would just like to acknowledge Hilary Owens in the service department. I had a tire blow out, and apparently the tire is hard to get and back ordered for months. She arranged to get a spare tire in the meantime that matched up tread wise to my current tires, so I could drive on the car to and from work. She went above and beyond searching for the tire I needed, and did it with the utmost professionalism and courtesy. She is a tremendous asset to their dealership and team.

5.0

What an amazing experience !

A friend referred us to see Damian at Hawk Volkswagen and wow what a great experience it was! The salesman Alex was really friendly and knew his product! Answered all of our questions without hesitation. Along with Brittany and Ashley that worked out a deal we couldn’t refuse. Don’t hesitate and go see the crew at Hawk Volkswagen!

5.0

Great service, had oil change and AC check and recharge;

Great service, had oil change and AC check and recharge; leak at the Schrader valve. Also had a weird smell that wasn't found on the fast turnaround when I purchased in April, they took care of it and installed a new cabin filter. Hilary was great and real attentive to my needs, highly recommended! Service is top notch!

5.0

The Hawk Service Dept.

The Hawk Service Dept. Is the best. They answer all questions and are very professional. They do their best to get you in and out in a timely manner.

5.0

Internet consultant Mario Guevara was super helpful with

Internet consultant Mario Guevara was super helpful with watching out for incoming GTIs for me. Ended up going with a different vehicle but he was always responsive and checking in.

5.0

I purchased a 2nd vehicle from them.

I purchased a 2nd vehicle from them. Ricky and Mike were incredibly helpful and I feel like I got a great deal. There is a stigma of dealers finding ways to take advantage of customers, but twice I have had a great experience and left feeling like I got a great deal. A+

5.0

Best car buying experience ever!

Lavelle was and awesome dealer, not pushy, not trying to persuade. This was by far the best experience I’ve ever had buying a car!!! Thanks Lavelle!

Dealer response

Thank you for the kind words, DeShawn! We greatly appreciate the 5 star review!

5.0

Service review

I came in for routine service & unfortunately due to work schedules, I had to reschedule several times & they were so kind & accommodating. Hilary helped me when I came in & did everything to ensure things were done in a timely manner & was beyond helpful & kind.

5.0

The service representative was very professional a

The service representative was very professional and knowledgeable. She reviewed the work I was going to have done and quickly signed me in. When the car was ready I noticed it had also been washed. Overall a very good experience.

5.0

Great service experience at Hawk

The service representative was very professional and knowledgeable. She reviewed the work I was going to have done and quickly signed me in. While in the waiting area she informed me my air filter was in need of replacement and I agreed so it was replaced. When the car was ready I noticed it had also been washed. Overall a very good experience.

See all 196 reviews