Honda & BMW of Champaign

4.6 out of 5 4.6

Reviews

4.6 out of 5 4.6
49 lifetime reviews.

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  • 1.0 out of 5
    September 4, 2020

    Cars.com has always one or two cars from this dealer and always with a wrong price,. They do it just to waste your time, without even apologizing for wrongdoing

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Azamat - I assure you that it is never our intention to mislead our customers here, and I would like to speak with you directly about the mistakes you... are referring to here to ensure that we get it cleared up. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Ben Quattrone - Executive Manager - 217-373-2711

  • 1.0 out of 5
    July 28, 2020

    Took the time to setup appt and get off work to test drive a new honda. Sales rep did not have cars picked out to test drive and when he did pick one and... we got back from drive he ignored us for some walk ins. Clearly Honda did not want our business.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • January 31, 2018

    Overdue review, but I purchased a used vehicle late in 2017 and I had a pleasant and very positive experience throughout the purchase process and for my... first follow up visit. Specifically, during the preliminary stages, I dealt with a sales rep and the owner directly. The entire staff were very professional, timely, and accommodating to my busy schedule. When I returned a few weeks later with a maintenance issue and questions, I dealt with the Service Department and they were awesome as well. I'm glad to return to the BMW family!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    June 11, 2020

    Ken Moerdyk is amazing to work with. I cannot be more grateful! With Covid-19, our car is left in Champaign while we are in Seattle. The keys were lost... due dorm room move-out. Ken extended the service to tow the vehicle, performed the needed fuel service, and dup the keys for us. He also offered to keep the car at the lot till our return to campus. This service is really go above and beyond!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 16, 2019

    I am a first-time buyer at Champaign BMW. My salesperson was Kirk Anderson. I was very pleased with the attention to detail displayed by Kirk, sales manager... Ken Moerdyk, and all of the staff members I was in contact with during the purchase process. I have already recommended Kirk and Champaign BMW to my family and friends. Kirk and Ken go the extra mile to make buying a new or used BMW a pleasant and fun experience.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 4.0 out of 5
    October 1, 2019

    Kirk and Ken in Sales were incredible. We drove from Kansas City, MO to their dealership in Illinois to look at and inspect a Range Rover Sport. 400 Plus... miles. The vehicle was everything Kirk represented it to be. (No surprises..) We turned in our rental vehicle and drove our Rover home the next day. Kirk, although new to the dealership was very experienced and that expertise showed. I am sure with Ken's stewardship Kirk will be a credit to the dealership. He is big on customer satisfaction.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    February 22, 2019

    I recently bought a used vehicle from this dealership. I am very happy with all aspects of the purchasing process. Everyone was friendly and informative.... My salesman was Quincy Rice, he went above and beyond my expectations. I would definitely recommend this dealership.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    January 20, 2018

    Drove over 2 hours from the Indianapolis area to purchase a CR-V advertised on cars.Com for a very attractive price. Communicated with the dealership... via email regarding their car and my trade. I was given a wide range on what to expect for my trade and told it would be influenced by condition. I was upfront on condition admitting to some scratches and small dings. I did not get the same courtesy. The CR-V we drove over 2 hours to purchase was scratched up from front to back, including the roof, hood, doors, quarter panels, and rear hatch. The inside hatch cover was cracked and the car stunk!

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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
    Dealer Response

    I really sorry about your experience. I see from the emails that you were coming from Indy and we pride ourselves in our transparent descriptions on p...re owned vehicles. This one obviously was missed because it does me no good to have you be disappointed after you drive such a long way. "COSMETIC ISSUES DENTS, DINGS AND SCRATCHES WERE CONSIDERED WHEN PRICING THIS VEHICLE," can be found on many of our vehicle listings, so we have nothing to hide. Time permitting, the sales associate will normally take a look at the car to see if the description matches the vehicle. Perhaps the snow cover before the thaw kept that from happening. Once again, you have our apologies. You are welcome to call me directly if you like--217-373-2711. Ben Q. Owner/Operator

  • 5.0 out of 5
    September 4, 2017

    My husband and I purchased a 2015 Acura MDX two weeks ago and were extremely happy with the service and the price! We called late afternoon on a Friday... and our salesman, Christian, stayed late and made sure we were takes care of every step of the way!!! Thanks!:)

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    I would like to say thank you for your business and that your Acura MDX doing well. I will pass your good remarks to Christian.

  • 5.0 out of 5
    June 5, 2017

    I talked to Jason Bell and I had such a positive experience with him. He is very friendly and trustworthy. My friends are looking to trade in their vehicle... and I will be recommending them to him specifically! I am so lucky to have such a good sales guy here so close to home. I looked all over for the perfect car and it was right down the road the whole time!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Melanie!

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