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I am a first-time buyer at Champaign BMW. My salesperson was Kirk Anderson. I was very pleased with the attention to detail displayed by Kirk, sales manager... Ken Moerdyk, and all of the staff members I was in contact with during the purchase process. I have already recommended Kirk and Champaign BMW to my family and friends. Kirk and Ken go the extra mile to make buying a new or used BMW a pleasant and fun experience.
Kirk and Ken in Sales were incredible. We drove from Kansas City, MO to their dealership in Illinois to look at and inspect a Range Rover Sport. 400 Plus... miles. The vehicle was everything Kirk represented it to be. (No surprises..) We turned in our rental vehicle and drove our Rover home the next day. Kirk, although new to the dealership was very experienced and that expertise showed. I am sure with Ken's stewardship Kirk will be a credit to the dealership. He is big on customer satisfaction.
Overdue review, but I purchased a used vehicle late in 2017 and I had a pleasant and very positive experience throughout the purchase process and for my... first follow up visit. Specifically, during the preliminary stages, I dealt with a sales rep and the owner directly. The entire staff were very professional, timely, and accommodating to my busy schedule. When I returned a few weeks later with a maintenance issue and questions, I dealt with the Service Department and they were awesome as well. I'm glad to return to the BMW family!
I recently bought a used vehicle from this dealership. I am very happy with all aspects of the purchasing process. Everyone was friendly and informative.... My salesman was Quincy Rice, he went above and beyond my expectations. I would definitely recommend this dealership.
Drove over 2 hours from the Indianapolis area to purchase a CR-V advertised on cars.Com for a very attractive price. Communicated with the dealership... via email regarding their car and my trade. I was given a wide range on what to expect for my trade and told it would be influenced by condition. I was upfront on condition admitting to some scratches and small dings. I did not get the same courtesy. The CR-V we drove over 2 hours to purchase was scratched up from front to back, including the roof, hood, doors, quarter panels, and rear hatch. The inside hatch cover was cracked and the car stunk!
I really sorry about your experience. I see from the emails that you were coming from Indy and we pride ourselves in our transparent descriptions on p...re owned vehicles. This one obviously was missed because it does me no good to have you be disappointed after you drive such a long way. "COSMETIC ISSUES DENTS, DINGS AND SCRATCHES WERE CONSIDERED WHEN PRICING THIS VEHICLE," can be found on many of our vehicle listings, so we have nothing to hide. Time permitting, the sales associate will normally take a look at the car to see if the description matches the vehicle. Perhaps the snow cover before the thaw kept that from happening. Once again, you have our apologies. You are welcome to call me directly if you like--217-373-2711. Ben Q. Owner/Operator
My husband and I purchased a 2015 Acura MDX two weeks ago and were extremely happy with the service and the price! We called late afternoon on a Friday... and our salesman, Christian, stayed late and made sure we were takes care of every step of the way!!! Thanks!:)
I would like to say thank you for your business and that your Acura MDX doing well. I will pass your good remarks to Christian.
I talked to Jason Bell and I had such a positive experience with him. He is very friendly and trustworthy. My friends are looking to trade in their vehicle... and I will be recommending them to him specifically! I am so lucky to have such a good sales guy here so close to home. I looked all over for the perfect car and it was right down the road the whole time!
Thank you Melanie!
they are the best car dealership i went to. they go above and beyond to make sure you leave with a car. they keep in contact with you to keep you updated.... the monthly payments are great and low.
Thank you Kabrina! Everyone enjoyed working with you too!
This has been such a great experience working with these guys. They are excellent in everything they do & so much customer satisfaction. You get so much... personal attention whenever you are there for any question, service etc.
I am excited that you are pleased! Sounds like the staff is doing their jobs and THANK YOU for taking the time to recognize them--They work hard!
My wife drove her car into deep water and it was totaled. We started looking on the internet for a Mercedes to replace her car. We found This GLK 350 2011... that looked good to us. We called the dealership and talked to Jason Bell. After a couple of calls we decided to purchase the vehicle. We called and made an appointment to purchase it the next day. Because the trip was 175 miles one way Jason Bell called back within the hour to make sure we had noticed in the listing that the check engine light was on. I though that was very classy of him and the dealership. We did make the trip the next day and the purchase went very smooth. We are very happy with the Mercedes GLH 350 2011.
Thanks for recognizing our transparency. We pride ourselves in being totally honest and up front so I'm glad you got a chance to experience the cultur...e we have worked hard to establish. We truly appreciate your business and also your willingness to take the time to post the review.