Honda & BMW of Champaign

Reviews

4.8
(358 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

I like dealing with people that I know. They are always...

I like dealing with people that I know. They are always friendly and helpful. It’s helpful to deal with someone I’ve dealt with in the past.

Dealer response

Thank you for the review! We are grateful for your business here at Serra BMW Champaign, and we look forward to your next visit!

5.0

They were friendly and helpful with my car issue. Craig...

They were friendly and helpful with my car issue. Craig and Kyle both went out of their way to resolve my problem. I hope service will continue to be helpful.

Dealer response

Thank you, Anne, for trusting our team to get the job done. I am pleased to see that both Craig and Kyle took care of you during your recent visit to Serra BMW Champaign! We look forward to accommodating you next time!

4.5

Excellent sales service. I arrived later in the evening...

Excellent sales service. I arrived later in the evening and staff was still able to finish my deal in a timely manner and address all questions.

Dealer response

This is great to read! Thank you so much for shopping with us at Serra BMW Champaign. We are so glad that you were able to get into your new vehicle in a timely manner.

1.0

Trapppp

Cars.com has always one or two cars from this dealer and always with a wrong price,. They do it just to waste your time, without even apologizing for wrongdoing

Dealer response

Azamat - I assure you that it is never our intention to mislead our customers here, and I would like to speak with you directly about the mistakes you are referring to here to ensure that we get it cleared up. I'm going to look up your contact information, but please don't hesitate to give me a call. Thank you, Ben Quattrone - Executive Manager - 217-373-2711

5.0

EXCELLENT SERVICE by STEVE

i bought my new Honda accord Hybrid. the process was smooth and steve gave an exceptional customer service.he being honest and straight word that i like about it. his suggestions were helpful.thanks steve

3.0

The service prices are overpriced and the wait was...

The service prices are overpriced and the wait was entirely too long(2 hrs). No diversity in the office. Rep who waited on me was acceptable.

5.0

Awesome people to work with. We had a fantastic...

Awesome people to work with. We had a fantastic experience. If you are looking for a car or truck this is the place to go !!!

5.0

They have a realy Good service and also come up with free...

They have a realy Good service and also come up with free car wash, they have a fast and peaceful working environment, with free shuttle while you are waiting

4.0

I wonder if the Honda dealer is recommending more...

I wonder if the Honda dealer is recommending more maintenance due to business being down with the pandemic. I and others can’t afford now

5.0

Reliable service. Knowledgeable. Friendly. Their waiting...

Reliable service. Knowledgeable. Friendly. Their waiting room for service calls is spacious with restrooms and plenty of seating. They also have snacks and a TV to make your wait more enjoyable.