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Very impressed with PRINCE at the Maitland Tesla service center this week. My son Brian drove from Massachusetts to Florida. His Tesla had a problem and... needed to be repaired before the drive back. Prince got him in and out ASAP. We were very impressed with the service and Princes’ personality and professionalism. He’s a keeper.
Worst customer service. I regret buying tesla from this xxxx hole. Very rude people. Do not buy new car from this place not give car for servicing at... this trash bin
I want to be very clear I enjoy my Tesla. From there I would never recommend anyone to buy a Tesla or ever buy another Tesla again. There is an intentional... lack of customer service with Tesla. The service center here WILL NOT ANSWER. Leave a message, no response, leave 4 messages, nothing. So ok you buy a car, there are issues that stop you from being able to use the vehicle and your only means of solution is to schedule an appointment app for service. What if that’s 2 and half weeks later? Call customer service? There isn't one. Email Tesla? I did that, it’s been 2 days, no response. So then what are you buying when you buy a Tesla? A brand new peace of technology that is prone to have issues that you have 0 customer service with. Where I applaud Tesla for changing the world. I frown on them for getting something as simple as keeping happy customers so wrong. Again if you are thinking about buying a Tesla please know that they will try and charge for things you did not order or need, they will out right lie to your face about calls or emails, and you have access to an app and a calendar for customer service outside of when your vehicle is in service and that’s it. Tesla has forced all the other major car companies to change to electric, and due to the horrible customer service they give I would encourage to wait for the car company you know and love to come out with there own electric vehicle. At least that way you know if there is an issue you can pick up the phone email w.e. and solve the issue and not be sent down a rabbit whole chasing help that just isn’t there.
I went and test drove a car and it was awesome ! I give this place¿¿