The police was called in to help me- the Sales Manager had my car without giving me any paperwork for my lease return. On Sunday, May 10, I came in to... return my car lease that I purchased from them. They told me I had to come back Monday. This isn't right bc I had already called a few days before and they said I can return this weekend! They took my keys, car, registration card without providing me the paperwork. Fishy! I asked them to at least handwrite a note and Ruben had an attitude, " I can but that won't do anything for you." Then they tell me that they can't provide the paperwork bc their system is down. My friend, who knew more about lease returns, told me they are required to give me proper lease return documents. He questioned how the finance system is "down" yet they are still able to finance cars sold that day. I phoned GM financials right at that moment and the GM case manager said the dealership should be able give me the paperwork. Bottomline, I did not get the protocol service, they almost fooled me in letting me walk off their lot without any evidence that I dropped my car off. My friend was mad that they took the car without giving me the paperwork and he called the police. My friend was mad how they took advantage of me. On top of that, Reuben told the police that we are not allowed back to their dealership and he wanted me off their lot. I was waiting there while the police talked to him. Don't worry, we'll take out business elsewhere! Why can't we return the car on Sunday?! Why am I asked to come back the next day? Why didn't I get the proper paperwork? Is it because it goes against their sales goal for the day- corruption! or was that he was lazy? It wasn't professional nor ethical to let me drop off my car without giving me any paperwork. They led me to believe this is how it is done until my friend advised me otherwise. Now I am stuck another day of owning this car and this dealer has "banned" us on their private property. Let me tell you, this dealer doesn't want to take back their own leased vehicle, disrespected us and shamed us. I gave them a 5 star for buying experience because Julius was AMAZING. He wanted to sell the car to us but the same Sales Mgr didn't make the deal for us so we didn't end up buying. And with this incident-- we will not at any of SilverStar dealerships.
Fast and easy service. Had a recall and an oil leak. Jorge Canul took care of all my concerns and my car was fixed. I?ve had my vehicle serviced at two... other dealerships in the local area and none of them had the customer service like Silver Star.
Silver Star Chevrolet in Thousand Oaks, Ca., Becky who works in service was awesome. Professional and knowledgeable. #1 when it comes to customer service,... she made sure the work was done and always kept me informed on the progress of the work.
Best customer service every time I call or visit. Employees are friendly and you can tell they love their job!
David Mendoza in the internet department was Amazing to deal with! He actually listened to my concerns and even though my credit was completely destroyed... when I lost my business, he was able to get me a great interest rate and a payment much lower than I had budgeted for! NOT TO mention the smoking deal on my new truck! Thanks Dave and Co!