Reviews
I took my VW in for its 20k mile service appointment.
I took my VW in for its 20k mile service appointment. Shelby greeted me on the service drive with a friendly smile. I explained why I was there and what I wanted done. She explained that they would do an inspection and go over the cost before any repairs are done. I had a concern regarding my windshield and she said she would have them look at it. They had my vehicle back to the technician very quickly. They were able to get everything done in a timely manner. Southwest Volkswagen service department is amazing.
I took my VW in for its 20k mile service appointment.
I took my VW in for its 20k mile service appointment. Shelby greeted me on the service drive with a friendly smile. I explained why I was there and what I wanted done. She explained that they would do an inspection and go over the cost before any repairs are done. I had a concern regarding my windshield and she said she would have them look at it. They had my vehicle back to the technician very quickly. They were able to get everything done in a timely manner. Southwest Volkswagen service department is amazing.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Recently purchased a 2024 VW Atlas Cross Sport, and I
Recently purchased a 2024 VW Atlas Cross Sport, and I couldn’t have asked for a better experience! Andrew Righins went above and beyond to make the process seamless, stress-free, and enjoyable. Before even walking into the dealership, he was professional, knowledgeable, and genuinely invested in helping me find the perfect vehicle. Andrew took the time to answer all my questions, thoroughly explained every feature, and ensured I was comfortable with my decision— without any pressure. His friendly and honest approach made all the difference, and I truly appreciated his dedication to top-notch customer service. If you’re in the market for a new vehicle, I highly recommend working with Andrew. He’s the kind of salesperson who makes car buying a great experience! Sending everyone to this car delearship!! All other employees were a joy as well!
Recently purchased a 2024 VW Atlas Cross Sport, and I
Recently purchased a 2024 VW Atlas Cross Sport, and I couldn’t have asked for a better experience! Andrew Righins went above and beyond to make the process seamless, stress-free, and enjoyable. Before even walking into the dealership, he was professional, knowledgeable, and genuinely invested in helping me find the perfect vehicle. Andrew took the time to answer all my questions, thoroughly explained every feature, and ensured I was comfortable with my decision— without any pressure. His friendly and honest approach made all the difference, and I truly appreciated his dedication to top-notch customer service. If you’re in the market for a new vehicle, I highly recommend working with Andrew. He’s the kind of salesperson who makes car buying a great experience! Sending everyone to this car delearship!! All other employees were a joy as well!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
The sales department was top notch and I will be highly
The sales department was top notch and I will be highly recommending them to others.
The sales department was top notch and I will be highly
The sales department was top notch and I will be highly recommending them to others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Southwest Volkswagen is the BEST dealership out there!
Southwest Volkswagen is the BEST dealership out there! They are patient, kind, and willing to work with you! I have purchased 4 vehicles from them and I’m never disappointed!
Southwest Volkswagen is the BEST dealership out there!
Southwest Volkswagen is the BEST dealership out there! They are patient, kind, and willing to work with you! I have purchased 4 vehicles from them and I’m never disappointed!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your kind review! We truly appreciate your feedback and are thrilled to hear you had a positive experience. Your support means a lot to us!
It was a great experience working with Rachel and her
It was a great experience working with Rachel and her team. Easiest car buying experience I have had.
It was a great experience working with Rachel and her
It was a great experience working with Rachel and her team. Easiest car buying experience I have had.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Rachel resolved all the problems i had concerning my car.
Rachel resolved all the problems i had concerning my car. She was very professional and and seemed concerned about my issues. All issues taken care of and a couple of others.
Rachel resolved all the problems i had concerning my car.
Rachel resolved all the problems i had concerning my car. She was very professional and and seemed concerned about my issues. All issues taken care of and a couple of others.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much, Mike!
This dealership is very "SHADY".
This dealership is very "SHADY". They will not sell me a vehicle if I don't finance through them. They have a vehicle listed at $31,675, and this is what I was told (I have the text). "It'll probably be closer to $34,000, however, that is only financing through us. No outside financing or cash". Very Shady Shady Shady!!!!!
This dealership is very "SHADY".
This dealership is very "SHADY". They will not sell me a vehicle if I don't finance through them. They have a vehicle listed at $31,675, and this is what I was told (I have the text). "It'll probably be closer to $34,000, however, that is only financing through us. No outside financing or cash". Very Shady Shady Shady!!!!!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Ray, I apologize for your bad experience here at Southwest. We strive for excellence, and I would love the opportunity to work with you to resolve and or make this right. Please give me a call at your convenience. Rachel - Sales Director 817-458-5433
Love Southwest Volkswagon and the Service team,
Love Southwest Volkswagon and the Service team, especially Chris! He's competent, a great communicator and always able to resolve my issues easily. I now live out of state, but plan my services to coincide with family visit in the North Texas area!
Love Southwest Volkswagon and the Service team,
Love Southwest Volkswagon and the Service team, especially Chris! He's competent, a great communicator and always able to resolve my issues easily. I now live out of state, but plan my services to coincide with family visit in the North Texas area!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Super professional and very professional!
Super professional and very professional! The whole experience was awesome! Never felt pressure and very happy with our purchase!
Super professional and very professional!
Super professional and very professional! The whole experience was awesome! Never felt pressure and very happy with our purchase!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great service.
Great service. Always a pleasure. Outstanding staff and facility. You can count on them for friendly professional service.
Great service.
Great service. Always a pleasure. Outstanding staff and facility. You can count on them for friendly professional service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair