Read reviews that mention:
Great dealership. Large inventory! We bought a 2019 Tiguan with Mark Atkins. He was very helpful and knowledgeable on VW’s. The buying process was very... easy (no add-ons). We highly recommend Mark and Hendrick VW.
Veronika, we strive for 100 percent satisfaction, and it is great to see you had such a positive experience at Hendrick Volkswagen Frisco with Mark! ...Glad to have you in the Hendrick Family!
Car buying simplified! I just purchased a new Atlas from George Strong on Friday and love it. He was great at communicating and was patient with me as... I sorted through all the options. He is very detailed and provides personalized service. I told him from the beginning I hated dealerships and he worked hard to change my perception. There are a lot of choices out there, George will clearly communicate and be transparent with you throughout the process. Go see him and you'll see!
Deb, we are so happy to read such a great review about Hendrick Volkswagen Frisco with George Strong! Glad to have you in the Hendrick Family!
Robert Fabian is the BEST salesman out there! My husband and I really struggled with feeling like we weren’t “just another number” with... buying a car and he truly made us feel so comfortable. From start to finish we were made to feel like family with his honesty and dedication to helping us find the right fit for our growing family. If you need a new vehicle then Go visit Robert because he is the standard of what a salesman should be.
Scam artist BEWARE!!!! This dealership does not do business professionally. Please have the sales associate take pic and selfie with the car. Even... have them take pic of VIN. They make people drive out for nothing. I hope no other family goes through this xxxx. Invest your time and money wisely. Please shop around.
My husband and I cannot say enough positive things about the salesman Gary Abbe. We had to come into the dealership near closing time twice due to our... work schedules and Gary was so kind and accommodating to our needs. He is easy to talk to and extremely kind. He went above and beyond to try to make us the best deal. I highly recommend working with him if you are looking for a vehicle.
Hello Shelby, thank you; we appreciate your feedback about Hendrick VW and Gary! We greatly appreciate you!
I took my 2013 Volkswagen Jetta GLI with 95K miles to the Hendricks VW in Frisco TX for some routine maintenance and for them to diagnose and fix a cold... start rattle. They did the routine maintenance fine, including a DSG transmission service and a $150 front end alignment. Then we got to the rattle. They first said it was engine carbon buildup, and it would cost around $800 to clean out, and about another $100 to replace the spark plugs. Fine. Well, that didn’t stop the rattle. Then they said it was a very slightly leaky fuel line, fine. Didn’t stop the rattle. Then it was a slight leak in the timing cover gasket, was going to be around $550 to change the gasket and cover ($350 to just change the gasket if I were to go that route). They assured me it was going to fix it, it did not. So then they called me and told me actually the timing chain and tensioner were failing, and that was the bill was going to be over $2800 if I remember correctly, not $550. I was naturally livid, as my VIN was a few months too old to be covered by the massive class action lawsuit VW lost surrounding the timing chains and tensioners for this 2.0T engine. Fought with them, got the cost to $1000. Conversely they could just replace the timing chain gasket for $350, bolt it back together, and I could’ve gotten rid of the xxxx unreliable car. I asked the service adviser very specifically was there anything else wrong with the car, they had it for approximately three weeks at this point. They said otherwise was in great shape, so I spent $1000 to fix the timing chain and tensioner. Much of the noise went away but there was still some rattling while we test drove the car. They then looked at it again and told me the front sway bar bushings had failed, it was going to be $700 to replace them. I told them no way in xxxx, I traded the money pit of a car in the next day and lost a ton of $ in the process. 1) I spent $900 on a service that did not fix the specific issue I brought it in for. That’s truly messed up. 2) The tech who did the front end alignment in the beginning should’ve inspected the rest of the front suspension for issues in my opinion. Nothing was brought to my attention as issues. 3) Even if that tech failed to do so, someone should have checked the condition of the front swaybar bushings while they looked for noises and rattles in the front end for next three weeks. We talked specifically about possible causes, including suspension and exhaust. Another fail by Hendricks Volkswagen. 4) Instead they sprung another $700 estimate on me after I’d spent thousands already. At this point I was done with VWs forever, and traded the car in for a better make. 4) Oh and Volkswagen Corporate looked into the situation and refused to do anything.
Hi Tim, We appreciate you taking the time to tell us about your recent visit. We never want our customer's experience to be less than exceptional..., and are disappointed to hear how yours went. We are currently reviewing everything on our end to ensure proper steps were taken and work towards proper resolution. Thank You for taking the time to let us know!
The experience of shopping for a car was overall exciting. Ricardo Bolaños was the salesman, he was very helpful and was patient; always in a good... mood, he was very knowledgeable about the cars, we never felt pressured to buy. Very professional!!
Hello Sandra, we appreciate you taking the time to leave us this feedback regarding your experience with Ricky! Happy New Year!
I want to recognize Ricardo Bolanos for being an amaizing salesman, made everything super smooth, gave me everything I was searching for, keep it up guys,... client for life
Rodrigo, we're glad you had such a wonderful experience with us and Ricky specifically. Happy New Year!
Thank you Ricky Bolanos for helping me find the car of my dreams. I bought a Mercedes Benz from Hendrick VW in Frisco and was an amazing experience. ... If you need help ask for Ricky Bolanos!
Claudia, your satisfaction is our top priority. Happy New Year!
Thanks again David, you made Christmas at my house a real special event. That new 2019 Tiguan SE feels right at home in our garage. I’ll be sure... to let everyone know what a great deal you got for me.
John And Reynaly, your satisfaction is our top priority and we're glad to read about your experience here with David! Happy New Year!