I took my Toyota CHR here for repairs. Upon coming in to pay and pick it up, the amount to pay for repairs was wrong. My insurance was paying for the... repairs and I was to pay for my insurance deductible at the time of pickup. Also I rented a car, so I had the money for that too. The bill was a little under $60 more than I was told that I needed. A gentleman that worked for Nye Toyota came out and spoke to me about the bill. The difference in the bill was sales tax. I told him that I thought that my insurance covered everything but my $500 deductible. He looked at the girls in the office and chuckled and said, "well I have to pay my sales taxes!" I suppose he thought this remark was humorous because I am Native American. I was already nervous as I had never been in automotive repair before. Then he said,"well I guess you won't be picking up your car today." I said, " No, not until tomorrow morning." Then he said, "well I guess you're not going anywhere...you can pay me tomorrow." I have worked at the same job for 34 years, so I didn't expect to leave the country over $57 and some change. Then I asked where I could pick up my car. He said,"they will bring it around front." I went to the waiting area and sat for awhile. Finally, after seeing several customers leave with their cars, I went back to the pay area and the clerk asked if I hadn't received my car yet. I said no and she said did you check around the side of the building? I said no, he said they would bring it to the front. Well I went around the side and there it was. I didn't know that I was supposed to circle the building and look for my car. My whole visit to Nye Toyota was stressful and disappointing. The lady in the paying area was wonderful and very kind. Also Kerrie in the renting area...very helpful and kind. Thank you to both of them.
Had a few servicea done here fast good and better priced than rest of the local Toyota dealerships