Car & Truck Depot of Arizona

2.8 out of 5 2.8

Reviews

2.8 out of 5 2.8
17 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    November 11, 2018

    Mediocre experience at best. Low ball trade in offer. Overpriced cars, cars not in great shape, very unorganized operation. Paperwork was very slow, registration... was slow, “we owe you repairs” slow. I would not recommend this dealership to anyone. Look elsewhere

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    April 23, 2018

    Short Story: I drove away thinking, “this is how a car buying experience SHOULD be.” Ron’s communication was absolutely brilliant from start to finish.... This was my first out of state car buying experience, which I was initially quite anxious about. Ron called me Monday morning via FaceTime to show me the car and took the car to Mercedes for a Pre-Purchase Inspection. Upon completion of the PPI, we hashed out the details over the phone and I booked a flight from MSP to PHX. Ron picked me up at the airport Tuesday morning (cold water in hand) and drove me back to the office where paperwork was already prepared and lunch was waiting. The car was exactly as described over FaceTime and paperwork was completed within minutes. Following completion of paperwork, Ron had food delivered so I didn’t begin my journey back to Minnesota hungry. I enjoyed a nice lunch with Ron and his little brother, Vinny, and was sent on my way with cold waters for the journey home. Fantastic first out of state car buying experience from a great family business. I’ll be back again. Long Story: A few months ago, I sold my Audi and began the search for a C63 AMG. Living in Minnesota, there weren’t a ton of options in state for a RWD sports sedan, so I expanded my search outside the state. On Easter Sunday, I had narrowed my search to 5 cars. One of the cars was at Car & Truck Depot in Scottsdale. I sent an inquiry and Ron responded via text within an hour (on Easter Sunday) just to touch base and set up a time to talk on Monday morning. Monday morning rolled around and Ron offered to walk me around the car on FaceTime. We hammered out an agreement pending Pre-Purchase Inspection and Ron drove the car down that afternoon to Mercedes-Benz of Scottsdale for a PPI. The car was clean. By 5pm, I had booked a flight to Phoenix for the next day and forwarded my flight information to Ron. I arrived at PHX at 11:30am on Tuesday morning and Ron was waiting in a Porsche 911 Turbo with a cold water bottle ready for me. We drove back to the office and took a look at the car, which was exactly as described. As we left the lot for a test drive, Ron asked if I was hungry and had his brother Vinny order lunch for all of us. “I know you have a long drive back to Minnesota ahead of you and we’d be happy to order a nice meal for all of us to eat before you set off.” There are many things that cause anxiety for out of state buyers and most of that anxiety can be resolved by the type of communication Ron provides. The cold water, lunch, and prepared paperwork were all a nice touch for someone who is taking the time to fly across the country and drive a car home. I drove away thinking, “This is how a car buying experience SHOULD be.” This was my first time buying a car sight unseen and the experience and communication from start to finish was absolutely brilliant. LOVE the C63 AMG. Thanks a bunch, Ron & Vinny. I’ll be back again for the next one!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 1.0 out of 5
    February 6, 2018

    Never bothered to respond to my questions on cars.com. I was not willing to travel there with no assurance that the car was actually available or that... it had the options that I wanted

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    November 12, 2017

    Everyone was friendly and helpful. They were willing to work with me on the price to get me to where I was comfortable to purchase. They also helped... me with an extended warranty. John and Vincent provided great customer service and followed up with the delivery of our wireless headsets for the DVD player in our Escalade.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    August 14, 2017

    Car and track depot staff is knowledgeable and were the best deal in the NATION for an equivalent vehicle. I will contact them first next time I am in... the market.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 3.0 out of 5
    July 1, 2017

    Very slow to respond and nonchalant about trying to make deal. I felt a deal slipped through their hands with me. Never made it down to the lot.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    March 25, 2017

    Great experience! Ron, Rob, Tom, and the rest of the staff were awesome and very professional. Ron was honest, easy to work with and no pressure at all.... The place is simple, nothing fancy and the purchase price of the car I was looking for was right for my budget. I would highly recommend this dealership to my family and friends. Thank you all! You guys Rock!!!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    December 11, 2016

    We initially contacted this dealer because their pricing beat the competition on the Audi S5 we were looking for. Once we were there they were very nice,... knowledgeable, and easy to work with. They were patient, answered all our questions and got us a great deal. We had such a good experience with them we went back and bought a sweet Ram Rebel. Again, another great deal and great experience. if you are looking for a great deal from genuinely nice folks, go to this dealer! Also, Ron is pretty awesome.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    November 27, 2016

    Vincent and Tim took really great care of us and getting our deal done the fastest we have ever seen when it comes to buying cars!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 5.0 out of 5
    October 22, 2016

    I was in the market for a car, and had been looking for several months. I had narrowed my selection down to the Infiniti M35H, only to find that Infiniti... only made this vehicle for 2 years and discontinued it. I began looking for the car online and found several dealerships scattered around the US with the car. I initially began reading reviews and then calling dealerships. After reading about this dealership and talking to Ron on the phone, I felt comfortable about flying out from Arizona to Wisconsin to check the car out. I figured if I got there and things didn't work out I could visit family in the Phoenix area. When I flew in, Ron picked me up from the airport and drove me the short distance to the dealership. The whole time I was there I had a great experience, both in feeling like I was getting a good bargain, but also in that I continued to feel like they were being honest with me. In the end, I purchased the vehicle and have been happy with it ever since. I highly recommend this company to anyone in the market for a luxury car.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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