Hyundai of Chantilly

Great customer service! The staff are helpful and courteous and the work gets done fast. I highly recommend Hyundai of Chantilly!

I’ve never been disappointed at the service I’ve received at Chantilly Hyundai. My service advisor Shaun is also top-notch.

Typically very good servoce and professional repairs. Can be expensive. New technology being used to communicate with customer can be challenging.

Horrific dealership. They make condencing comments to you after THEY screw up. Not to mention they made an anti-semetic comment to my wife. You couldn't pay me to go here again. I'd rather get run over by one their cars then ever deal with them again.

THE WORST CAR DEALERSHIP EVER!!!! DO NOT DO BUSINESS WITH THEM!!! They do not respect their customers. I bought a car in July and still have no received my license plates. They also are completely incompetent. They failed to fill out the paper work correctly, which was just a mess. They blew up my phone to fix their mistake but blamed me for it and belittled me the entire time. I, ME, THE CUSTOMER finally fixed their clerical error but they don’t have the decency to finish the job. They have lied NUMEROUS TIMES! If you need any of this i can happily send screen recording of how they do business. Today alone I was hung up on SEVEN TIMES! I’ll attach screenshots between me and the sales men with time and date stamps. If you buy a car from them get a good lawyer, you are going to need it.

Great service and timing. 15 word minimum in this survey is unnecessary and time consuming.

Zero communication from the Hyundai of Chantilly Service Department. They are impossible to reach and barely answer the phone. Forget about them returning calls because it just doesn't happen. It took two months to perform the warranty repairs... the car is less than three years old and the transmission already died. DO NOT BUY A HYUNDAI SANTA FE and certainly DO NOT PURCHASE FROM HYUNDAI OF CHANTILLY. I'm waiting to see if Hyundai reimburses me the $2400 I'm out from renting a car for the 2 months that it took to fix my car. What was that... loaner cars? Forget that thought because they do not have loaners so you're paying out of pocket for "free" warranty repairs. To make matters worse, they texted (yes, texted... they don't make phone calls) to let me know the car was ready to be picked up, and when I went to get it, the undercarriage protector was sitting in the back seat. THEY FORGOT TO PUT THE UNDERCARRIAGE BACK ON and just left it sitting in the back seat for me to... what, put it back on myself? I honestly don't know what's going on with that dealership because they are clearly and utterly clueless. Do yourself a favor... if you have a choice between going to Hyundai of Chantilly or hitting yourself in the head repeatedly with a rock... choose the rock.

No words could explain the utter lack of customer service or even basic customer respect. I have brought my car to Hyundai of Chantilly for the first time ever dropped it off at 7 AM and was told we will contact you in couple of hours. I started calling at 11 AM until 3 PM and no one answered in service or even the operator, not once. I finally got a ride to the dealership and was directed to the cashier to get my keys, and I was told your car could here or their so I had to go and find my car by myself. I opened my car door and found greasy finger prints all over my light colored interior door and steering wheel. I came back inside and asked if they can clean it, only one person was working and all other service advisors were gone, I waited for some time and I walked back in another person asked me if I needed help I explained that I was waiting for someone to clean my car he asked for my keys and I had given them to the only advisor left so he had to get them and he cleaned my car. The funny part is that they had left greasy finger print on my door and steering wheel but not at the infotainment screen which was the item to be looked at, which meant nothing was done, which was evident when they stated their was noting wrong but still I have the same problem. With my wireless apple car play. All in all the worst customer service by any standards. Also this was a bought and used Florida until I brought up to Virginia to use while I am in town but I will never use this dealership under any circumstance.

New Tucson 24 had already 2 problems.Can not started,battery bad.Head unit screen went blank. Car is only 9 months old. Hope the service fix problems soon.

Excellent service department! I’ve been bringing my sonata here for years and have been pleased with the work. The service advisors here are very knowledgable and helpful. I highly recommend this dealership.