Hyundai of Chantilly

I own a GV80 one day my car started to just act crazy slam into park while I was driving saying the door was open light to flash off and on I had the car towed to the dealership to be repaired they had my car there for 40 days I requested genesis motors to buy back my vehicle since they could not figure out what was wrong with my car and it’s unsafe to drive and has been out of service that long and I would feel unsafe driving the vehicle the next day after I requested a buyback they automatically found out what was wrong with it!they claimed that I had spilled a drink in my cupholder which caused the wiring harness to get wet I have never spilled a drink in my cupholder nor in my vehicle they then told me to call my insurance to get it fixed and I said how convenient the day after I requested a buyback of my vehicle do you magically come up with a diagnosis the vehicle is unsafe do not purchase a Gv80 I requested photos and there where 3 drops of liquid so I went in and touched and smelled it it was oily and had smell There was also no evidence of a drinking spilled anywhere in my car not even under the rug or any portion of my vehicle. I also asked if they would just buy my car back or trade me a car I was willing to trade my vehicle in for a different vehicle in the beginning but they stated that the car has electrical problems and they’re not interested Genesis is not the safest car if somehow droplets can get in underneath your cup holder and cause your car to slamming to park the minute you go over 30 miles an hour and not allow for acceleration your life will be in danger driving this car

Not sure what the deal with this dealership is, but they either don't want a sale or have no customer service. I've reached out to them in the last month at least 5 different times regarding an Ioniq5. They show multiple available on their website. They never respond to emails and if you do get an email it comes from some concierge service from JD Powers which is just some generic email that goes no where. Oh and if you write poor review about them for lack of customer service they apologize and tell you to email careteam@hyundaiofchantilly.com well don't bother doing that either because they don't respond to that email address either. One telltale sign of poor customer service is they don't even list their employees on their website. Most will at least list the sales managers names and email address since they want to make a sale. Oh and they charge a "market adjustment". Best to check out another local dealership as a many of them don't charge extra and respond to emails. Customers will remember this when the car market is back to normal.

So I have had multiple sales people call about a suv I was looking at. I was ready to drop the money and they told me there was about a 3000 market adjustment. There greed just lost a sale. If people was smart they should leave all these dealerships alone. They already pay a invoice price which is about 3 to 4k less then MSRP.

The long-term service nightmare we've experienced at Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, their service team has failed to follow through on promises they made, failed to return calls, dodged my wife's calls, and failed to do the work they promised. Throughout the process, they were defensive, treated my wife in a condescending, misogynistic manner, and generally acted unprofessionally when confronted with their own litany of broken promises.

The long-term service nightmare we've experienced at Hyundai of Chantilly is the reason why we didn't even visit this dealership when we were in the market for a new car this year. Twice in a year, their service team has failed to follow through on promises they made, failed to return calls, dodged my wife's calls, and failed to do the work they promised. Throughout the process, they were defensive, treated my wife in a condescending, misogynistic manner, and generally acted unprofessionally when confronted with their own litany of broken promises.

Never heard back from them regarding inquiry of vehicles in current stock or in transit.

Service is closed at 5 pm even though posted hours are till 7 pm Finance Manager said to go to NTB for tire purchase. No rental car for overnight drop off Did not honor the $795 warranty

joelisa did get back to me right away for the initial contact, however, did not furnish me with promised details in a timely manner, but did call a few days later to try and sell me a different vehicle that I already told her wouldn't fly. Still did not have the requested info when she called, but referred to it and said she'd get back to me with the details requested, i.e. If a sister dealership would sell me an incoming vehicle when it arrived in early April according to the web site. I was willing to Travel 615 milels to get vehicle, and just wanted to be assured that it would be there for me. Wanted a cash deal for sticker price. Ok, cool, your actions speak loudly, I will certainly find other options to get what I want. You likely lost a sale. folks.

Overall very disappointed in the customer experience. Lacking in: friendliness, respect (for time and personal opinion), and communication. We made special arrangements to meet with a sales person, but weren’t told we wouldn’t be able to test drive (wasn’t ready). But, then we were told if we thought we still wanted to purchase it might be possible to get it ready. Odd experience.

Here is my big issue with dealerships like Hyundai of Chantilly. Their website provides the ability for customers to value their trade as part of the purchase process car unseen. Yet when you contact the dealer regarding this process to get a tentative idea regarding estimated numbers to make a purchase all of a sudden the dealership does not do that. Why have an option for the customer to value their car on your website unseen if you will not honor that process? I was working with Sohrab Ghazimorad of Hyundai of Chantilly after I had selected a car I wanted. It is most important to me to have a reasonable idea of the out-the-door price of the car to include a reasonable estimate of how much the dealer is likely to give me for my trade before take the hour and a half drive to the dealership. Some dealers at this point ask for the VIN, pictures of the car inside and out, and the odometer to provide a general estimate of the value of the car. I have successfully done this with other dealerships in the past. Without it, a trip to the dealership is potentially a waste of time for all involved. If the estimated numbers are reasonable then a trip to the dealership is in order to validate the condition of the car. This process saves time, money, bullcrap and limits potential exposure to COVID19. Hyundai of Chantilly and its sales team are out of touch with customers and must offer more flexibility in the purchase and sales process. They missed on an easy trade and sale of trucks today because of their unwillingness to consider sales options. No worries, what one dealership won't do, another will. I would not suggest anyone do business with Hyundai of Chantilly if their business model continues to be inconsiderate of the needs of all potential customers during the pre-purchase process.