Cochran Mazda North Hills

I bought a used 2016 CX-5 in June. I had to take it in for some minor repairs. Joe M and his staff provided me with excellent service. Joe listened... to my concerns of the vehicle and explained how they were going to handle my issues. When I picked the vehicle up, last week, Joe went over in detail what was done. It was definitely a stress-free experience. Oh and Joe hooked me up with a new 2019 CX-9 as my loaner car! Sweet ride!!! Go see Joe and his staff. They are the best!

3 years ago, I leased my Mazda CX-5 at Cochran Mazda Wexford and It was the easiest car leasing experience I've had. Everyone I dealt with was extremely... friendly and willing to make sure I got the deal that fit my budget. G.G definitely went the extra mile to make sure I was comfortable and happy with my new lease. Even signing the paperwork was pressure free and pleasant. I saw the 4th of July advertisement as I was looking for 3 rows SUV and I stopped by at Cochran Mazda Wexford to test drive the new Mazda CX-9. I was impressed with the new CX-9 performance and style so then I decided to get the new Mazda CX-9. Afterwards, I saw G.G at the showroom and he still remembered me and my family after we met 3 years ago. I explained to G.G I wanted the CX-9 but I still have 2 more months lease on my CX-5. As expected, G.G helped me with my new lease. I would like to thank G.G and Connor from Cochran Mazda Wexford, as they did an excellent job helping us to get a new car and getting out from old lease. We are very happy with our new Mazda CX-9 Thank you all very much.

This was a recall repair from Mazda that I had put off for a few months. Everything I read indicated the repair would take about 2 hours and I couldn't... find the right day to fit my schedule. I finally made the appointment. A reminder email came both a week and a day before the appointment - nice touch because I tend to forget these things. I went in for the repair, expecting to sit around for 2 hours. Nope - 20 minutes. In and out. And a free car wash on top of the easy service. Everyone was very nice and answered all of my questions. I've never dealt with Cochran before - I will definitely make this my first stop when I'm ready to trade it in.

Very high pricing from the start, poor communication...no response to messages, false promises, wasted time...do yourself a favor and look elsewhere ,... there are much better out there

We went to the dealership just to test drive a new car. Emma greeted us with a big smile, 2 hours later we were purchasing our new CX-5. Emma and the... rest of the staff made our buying experience simple and stress free. We had an issue with a few scratches in the paint before leaving, they arranged for detailing immediately. The detailed did a super job. Our entire experience couldn’t have been better!

Within the last year I have bought 2 vehicles from #1 Cochran. One from their Monroeville GMC dealer and one from the North Hills Mazda. Robert Shull... who works at the Mazda dealership was kind, patient, and very helpful. I left happy with a newly pre-owned vehicle!! Bob Shaw at The Monroeville dealership was a godsend after I left another well known dealership in tears due to the fact they were trying to hide things that were wrong with the vehicle. I actually got to the Monroeville dealership and within an hour my daughter was driving away in her "safe" new used vehicle. Since I've dealt with two different dealerships under the same umbrella but was treated like a person not just a sale I'd say that #1 Cochran has good company values no matter what dealership you are at! Thanks again!! Roxanne Rossi

Ron was unbelievably helpful and took so much of the stress out of my new Mazda purchase... he deserves five stars for his responsiveness and assistance.... We had a bit of an uncomfortable experience on the day of pick-up when working with someone on the finance end of things, but it was minor and resolved quickly!

I went to just look at cars and had such great customer service with Emma that I ended up buying a car that day! Would highly recommend this dealer!

I came to this dealer in a sort of bind and they did nothing but accommodate me. I would absolutely go back, Emma was incredibly knowledgeable, helpful,... and encouraging.

My salesman, Jamie, was awesome. He made the whole process a breeze. He had the car waiting and warmed up for us when we arrived and we were in and out... within 2 hours. It was the fastest car buying experience I've ever had. I'd give Jamie 6 stars. My one star rating comes from my next experience at the dealership. I purchased the paint protection which included a cleaning, a protective coat being put on the paint, and scotch guarding the interior. I called and they scheduled me for Saturday. They took my car back an almost two hours later I get it back they claim they hand washed it but there was still dirt on the car and the inside wasn't swept out. They put the protective spray over the dirt and scotch guarded plastic car mats instead of the carpet. After complaining they took it back again only to have it brought back 10 min later and nothing changed. The manager, Brandon, then argued with me saying the car was washed, waxed, and buffed the day of buying the car and that I was paying $600 for the warrant not for a cleaning. After trying to be brushed off and brought back another day I insisted it be done correctly and done that day. 4.5 hours later my car was cleaned the way it should of been initially. Moral of the story.. DONT BUY THE PROTECTIVE PAINT COATING from the dealership go else where to get it put on correctly. Very disappointed in how I was treated the second time. Definitely not going back not even for my free oil change.