I purchased my Subaru here hoping they would provide a better service experience than the dealership closer to me. I was wrong. There have been nothing... but problems. I needed a window replaced (covered repair), was told in Dec 2014 that it was going to be covered, took until June of 2015 to get the repair, only with my insistence. After just getting the oil changed at a different dealership I realized they are not providing the same level of service at Al Serra Subaru. The last oil change at Al Serra, I attempted to call and make an appointment. I got an answering machine, I left a message and was not called back. I then went online to schedule my appointment. I received emails that my appointment was scheduled, but when I got there they did not have me as an appointment. I drove and hour for this service rather than using the dealer 15 miles from my house. They "fit" me in and it took over an hour for an oil change and tire balance/rotation (which I do not think was done because there was a noise in a front tire - I did not mention this to see if they actually looked at the tires - and the noise was still there when I left - a month later I found a worn down screw in my front tire where the noise had been coming from). At the other dealership they showed me a tire wear report that was included with my free inspection - never received one of these at Al Serra at the 3 oil changes. I knew that the other dealership actually looked at my tires because they reported that the tires were wearing unevenly and they did not know that I had replaced the tire with the screw, so I had 3 tires worn more than the new tire and that is what they found! Not going back to Al Serra!