Hall Chrysler Dodge Jeep RAM Chesapeake

4.7
(460 reviews)
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–8:00pm 7:30am–6:00pm
Saturday 9:00am–8:00pm 8:00am–5:00pm
Sunday Closed Closed
(866) 946-7259 (866) 946-7259

Reviews

4.7
(460 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

Want to share your experience with this dealership?

Write a review
5.0

My vehicle is normally inspected as soon as the month...

My vehicle is normally inspected as soon as the month comes in however this year with the pandemic it’s been hard to locate a place locally that is not completely booked each day, I called Hall Jeep to see if I could possibly get in next week and the arranged an inspection this week! Beyond my expectations and when I went pay was advised inspections are free -I kindly told the young lady, no I didn’t purchase at Hall, she advised still free. My mind is blown and if customer service is this great with service - imagine if I purchased at Hall. My next Jeep will be purchased at Hall! Thank you so much.

5.0

It was easy to set up my inspection online. It took about...

It was easy to set up my inspection online. It took about 45 minutes and I was good to go. the customer service was also very good everyone was courteous and professional.

5.0

I had an appointment it was right on time. The service...

I had an appointment it was right on time. The service advisor was very pleasant. They had a very nice waiting area. I would for certain take my vehicle back there for service.

5.0

The service went very smooth and the customer service was...

The service went very smooth and the customer service was great. Would highly recommend going to this branch. They made sure I knew exactly what each price was before starting.

5.0

Drivers window broke during rain storm, they were able to...

Drivers window broke during rain storm, they were able to have me drop it off that night even though appt was 2 days away. That way no water damage.

5.0

During our purchase of a 2014 Chevy Silverado, several...

During our purchase of a 2014 Chevy Silverado, several "issues" were found with the truck. Steve was friendly and eager to get the problems solved and kept me informed on the progress of the repairs......great customer service...

4.8

Great service advisers. Friendly & accommodating. Was in...

Great service advisers. Friendly & accommodating. Was in and out in a fair amount of time as promised

2.6

I took my truck in for an oil change and got it back with...

I took my truck in for an oil change and got it back with the leather on the passenger door peeled up. When asked about it, they blamed it on the heat, but none of the other doors were affected, and it wouldn't pull all of the leather away from the door at one time if it was the heat. They attempted to "fix it" by tucking the leather into the door frame and bending some of the window trim. The leather was still sticking up after the attempted "fix" if you could call it that. I spend a lot of time in the truck and know all of the little nuances of it, and I was less than thrilled to get it back damaged then get a half hearted explanation for the damage and no actual attempt to make it right.

Dealer response

Thank you for taking the time to speak with our Service Manager, Kevin Cooke. We apologize if you experienced any miscommunication on the delamination of your door panel. We understand you have repaired the door yourself. If we may be of further assistance, please do not hesitate to contact Kevin at 757.966.7241. Thank you and we look forward to serving you again in the future.

5.0

In and out in 30 minutes for state inspection! Friendly...

In and out in 30 minutes for state inspection! Friendly staff. Very pleased

4.6

Excellent service abs communication during the time my...

Excellent service abs communication during the time my vehicle was in their possession.