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I had the best experience with Checkered Flag Auto Outlet. This is my second time using Checkered Flag as our dealership. Our salesman, Allen Belanger,... was the best salesman I've ever dealt with. He was genuine, answered all of our questions, and never pushed anything on us. He called us as soon as the vehicle we were interested in was ready to be viewed. The whole team at the Auto Outlet made us feel like they were a close knit family, and we became part of it. They even helped entertain my one year old daughter! I will continue to recommend Checkered Flag to all of my family and friends in the area!
I would not advise anyone to purchase a used vehicle from here. I feel that they only care about the money & not their customers. I purchased a used... BMW 330 XI 3 days ago CASH as a 1st car for my 16 year old son & was told that the car had no leaks or issues. I have the text messages from Danielle to prove it. I trusted them because Checkered Flag is supposed to be a reputable BMW dealer that also services cars. Danielle told me that the rear light was on, but that the service dept. fixed it prior to my arrival. When I got there, the light was off. I live on the peninsula, therefore, I took the car to Casey BMW for a new purchase inspection within 24 hours. A Master BMW Technician at Casey looked the car over & I learned the following: • The shift shaft seal from the transmission is leaking; • The left outer CV boot is damaged & was punctured when Checkered Flag recently replaced the left control arm; • All 4 tires are dry rotted • AND the left side reverse and left side tag light are both still out (although I was told they were fixed). I have called several times to no avail. The Asst. Manager Brian was rude & unwilling to assist me. He pretty much told me, “Your car, your problem.” He referred me to the 12,000 mile warranty (which doesn't cover my issues due to mileage). So what good is the warranty? I also left a message for the General Manager Josh Hamilton, who still hasn't returned my call. Please beware of Checkered Flag Auto Outlet. I honestly didn’t expect a perfect car because it’s a used car. I only expected great service & for them to honor their work. If they tell a customer that something has been fixed, it should be fixed (lights). If their work was the cause of a bigger issue, they should fix it (CV boot damaged by their replacement of the left control arm). Also, if they knew their warranty wouldn’t cover the shift shaft seal due to the mileage, the shouldn’t have put it on the lot leaking; they should have fixed it first before selling it to a customer. They have a service department. It’s cheaper for Checkered Flag to fix it than a customer. How can they sleep at night knowing they have sold a car for a teenager with these issues? I will NEVER purchase another vehicle from here.
RANDY WAS EXTREMELY POLITE AND HELPFUL IN OUR BUYING EXPERIENCE. HIS EXPERTISE AND CHARISMA WERE HIGHLY APPRECIATED. HE HAS MY HIGHEST RECOMMENDATION... FOR ANY ONE INTERESTED IN A CAR BUYING POSTITION.
Purchased a 2007 Landrover. Bought a car from Jim at Checkered Flag. He was very helpful. Couldn't be any happier with our purchase. Semper Fi!
WAS STRESSFUL. SHOPPING FOR A NEW CAR. CAME IN TO CHECKERED FLAG AND RANDY GOT ME APPROVED RIGHT AWAY! SHOUT OUT TO THE EXCELLENT SERVICE AND HOSPITALITY.... THANK YOU GUYS VERY MUCH! I WILL DEFINITELY BE BACK IN THE FUTURE. SALUTE!!!
Randy helped me throughout the whole process of purchasing a used hyundai veloster. He help me looked into a car they have in the dealership and i was... in and out and have my car right out the bat.
I am a career Senior Army Officer who had been looking for over a year and a half for the right suburban. I must have looked at and drover 30 vehicles.... It wasn't until I met Mr. Allen Belanger that I was finally pleased with someone who was honest, professional, and simply customer centered. Thank you for hiring such an individual. The entire staff were fantastic but Al went above and beyond to call of duty to ensure that I was satisfied. I am absolutely pleased with the vehicle and because of the experience I had with Mr. Allen Belanger I will be passing on to fellow military members your organization. Thank you, Colonel Milton
Randy Earles made my buying experience pleasant easy and quick. I was in and out of the dealership in 1 hour with no haggling. I would definitely recommend... them to a friend
Randy got me a car as efficiently as possible and with the best insurance I could get with how new of a driver I am. Definitely would recommend this dealership.
RANDY EXPLAINED A LOT HE DID REAL GOOD ON OPENING THE ACTUAL BUY FOR ME ON GETTING IN DEPT WITH MY PURCHASE. I WAS HAPPY WITH MY BUY AT THE END OF THE... DAY IT TURNED OUT BEING AN OPPORTUNITY I COULDN'T RESIST.