Twins Auto Mall

3.0 out of 5 3.0
Rectangle 48
Sales 10:00 AM - 7:00 PM

Twins Auto Mall Hours

Sales

Monday

10:00 AM - 7:00 PM

Tuesday

10:00 AM - 7:00 PM

Wednesday

10:00 AM - 7:00 PM

Thursday

10:00 AM - 7:00 PM

Friday

10:00 AM - 7:00 PM

Saturday

10:00 AM - 6:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since July 2015

Twins Auto Mall is widely recognized to be among the best in quality, reliability, value and customer satisfaction in both sales and service. Quality at its best!

...



Twins Auto Sales has over 10 years experience in putting quality and reliable vehicles on the road with unmatched customer service and satisfaction. We also work with over 70 banks with as low as 1.9% APR to ensure approvals and give our customers the best financing deals available to them!

When you're ready, come on by for a test drive and you'll see why our customers refer their family and friends to us

"Over 10 years experience in putting quality and reliable vehicles on the road with unmatched customer service"

Reviews

3.0 out of 5 3.0
22 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    May 16, 2019

    After purchasing my truck on 05/01/19 I returned the next day with concerns 05/02/19. Jay and Edgar drove it with me Jay said " I do not feel or hear anything,... bring it here we will take care of you, and do not let anyone else fix it". I got a used car inspection. (I know a little late after purchase and I own that) Engine leaking, rear air shocks leaking, service suspension light on, two wires burnt out by compressor. and impact sensor to air bag, They put rear license plate lights in. They supposed to fix problems yet would not document what they said they did. If it is not documented it never happened! The GMC dealer called about issued as well as the financing office again no one can tell me what they done to my truck. They were very angry that I called others called on my behalf. Jay said"you think a 08 truck not go have issues"? Yes it will not be showroom perfect but these things should be addressed! Again I do not know what was done and I'm out of more money. I feel as if they should have wanted to clear their name and prove what work was done. Light still on, same pull form rear when you take off as before I took it to them on 05/10/19 . In the beginning things were going good as I did a initial review based on the experiences at that time, and now things are different.

    Not Applicable
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 5.0 out of 5
    May 8, 2019

    No hassle got the car I’ve been looking for a long time. Made sure I was happy with the car and took it on a drive alone with me and my wife

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • August 8, 2017

    These guys were great. They spent time talking to us. Very professional. Great prices on quality used cars. Unfortunately my Son was unable to finance... vehicle, but still a very good experience. Thanks guys.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 3.0 out of 5
    April 3, 2019

    Called about a truck they said they had it. I Showed up the next day at 10 when they opened no one showed up till 10:20 then the didn’t have the truck... couldn’t find it. Then the guy goes oh we sent it to auction sorry

    3.0 out of 5
    Customer Service
    2.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    2.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    August 14, 2018

    ok so I take back my last review. I bought my car and it had some problems. I originally jumped the gun on making a bad review. I seen so many bad reviews... about them not wanting to help fix problems with cars. but after talking with them they meet me over half way on the cost to fix my exhaust manifolds and catalytic converters. im more than happy now and they made it right. I would recommend them but also please take the cars to a mechanic to make sure everything is what its suppose to be. thanks twins for making this a good experience. Thomas Austin

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    July 27, 2018

    Ok so i bought a 2006 cadillac xxx. Right off the bat i knew the wheel bearing was bad. So i asked then to fix it and they said the did. So i get my loan... and go and pick the car up and start driving it and they sure didnt fix anything. Also all four brake pads and rotors are shot aslo. Then as in driving down the road. The check engine light comes on and turns out. Both catalytic converts are shot. All in all its going to cost me almost 3 thousand. I bought it july 16th 2018. It only been a week and a half and its pretty much costing me half of what i paid for it. So if i were you i wouldnt buy a car from them. Cause you are gunna pay to fix it before you can even drive it and make sure its safe for the road. Bad business. Im reporting them to the better business bureau for selling faulty cars.

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    1.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    5 people out of 5 found this review helpful. Did you?
  • 5.0 out of 5
    July 5, 2018

    My wife and I are very happy with the service we received. From the first time I called about the Chevy Colorado we bought. We live 3 hrs away and AJ was... great to work with and didn't hide anything from us. If you live in the Rockford area and are looking for a car, look them up.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    June 15, 2018

    I purchased a 2013 Ford F150 Platinum from them with 98.5k miles on it. Henry was very helpful and friendly with the vehicle purchasing process. However,... due to some hail damage that occured I wasn’t able to pick up the vehicle when I originally planned to and the communication during that fix was less than it should’ve been. This caused me to be in a time crunch when I picked it up and felt very pressured. However, the real issue occurred after I had bought the truck. I took it on a trip to Canada and on the way back, two weeks after I got it, a turbo underboost warning indicator came on. Then when I was taking it to the dealership, the timing chain broke. So now I need to put a new engine in the truck which will cost me 7 to 8k. This all occurred within 3 weeks of me purchasing the vehicle and Twins has not been willing to stand behind the vehicle that they sold. They said that I could haul it 3 hours back to their shop to get a second opinion and labor covered, but I am still responsible for around $6000. In conclusion, they are friendly but it is all “AS IS” sales and they won’t stand behind the vehicles if something catastrophic happens so I would avoid purchasing any vehicles from them. There are plenty of places that will stand behind the vehicles that they sell that everyone should go through instead until they change the way that they do business.

    4.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    2.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?
  • 1.0 out of 5
    March 29, 2018

    I bought a car from here and looked decent . Test drive around the block . Purchased it and drove home and that’s when problem started. Website says mechanically... perfect! They just erased the check engine until it came back on after being sold. And now they won’t help fix the issue after getting paid! Screw this place !

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Overall Facilities
    3.0 out of 5
    Buying Process
    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    February 28, 2018

    Never have I ever....had such a smooth and pressure-free experience when shopping for a car. Henry was awesome and got the financing wrapped up and worked... with me on my "sorry old trade-in." I would definitely do business with Twins again, and I HIGHLY recommend them to anyone looking for a great car at a fair price!

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
View More Reviews