Cars and Credit Master

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
45 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    September 28, 2020

    What I want it was too expensive got an arrow down the three vehicles ending up going home with a piece together truck. Vehicles been vibrating constantly... when I’m on the freeway thought it was because I put toolbox in the back but That wasn’t it I had a mechanic take a look front end with pieces together with screws and two part Apoxsee underlining is cracked the side driver side front end is bent. I’m a busy guy have three daughters running a company I don’t have time to overlook something like that right off the bat. I’m beyond frustrated I feel like I got screwed I don’t even know if the airbags work. I’m in pain right now almost 4 brand new truck but I got is a Salvage vehicle that there’s no information bring up on this. Before buying the vehicle I asked if it was wrecked if anything was wrong with him transmission anything they stated that it was taken care of that they are mechanics make sure that everything was working perfectly fine there’s nothing wrong with them but they couldn’t give me any of the Carfax ever have to do that on my own no 30 day guarantee just took my money I still haven’t got my license plate yet how many time to come out of pocket for the front end and if it’s too damaged I don’t even know what to do I’ll be down $20,000 for 2016 Chevy Colorado what a great deal I got from this place.. I wish I can post the pictures I work very hard for my money please people Be smarter than I was make sure you check over everything Don’t say nothing until it’s already been looked over and don’t believe what they’re going to say!!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 3, 2020

    Took my car in 5 times to get fixed, and the manager was rude!! always insisted it was repaired, never was. and on the other side They Finance co. also... took it upon themselves to run my card WITHOUT my authorization, only person there that was decent was no longer working there so I completely lost faith in that place. Too much to say but wont, just try and go somewhere else, the new manager there sucks !! Stay away from this dealer !

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • April 2, 2015

    Best place to buy a used car ever I bought a VW 2009 tiguan, I almost lost hope in being able to finance I am new in the USA and I have no credit history,... but after talking to Jason he said we can do it. The buying process and paper work was very quick and smooth, they delivered a nice well serviced and maintained car. So if you're looking to buy a car stop looking and go to cars and credit master in 4045 forest lane garland TX, they very helpful and honest

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thank you for writing such a wonderful review about our team! We appreciate your feedback, and look forward to working with you again soon. In the mea...ntime, be sure to follow us on Twitter and Feedback for exclusive service coupons and news. Regards, Harry

  • 5.0 out of 5
    June 8, 2020

    Great customer service and awesome friendly this is my second vehicle I recommend my friends to come by a car from Carmasters good services and good cars

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    October 7, 2019

    I have to say that my experience with Cars and Credit Master was a little bit weird but it was a great experience. Kiara I believe that's her name was... excellent. You can tell that she cares about what your needs are, not just trying to rush you into the dealership to waste your time. I am so upset I did not get to meet her in person to thank her for all she has done for me. I can tell she is really dedicated to her job and whoever works with her. Can't say much for the rest but if i send some more people I will only send them to her or Kevin on Forest Lane because they are very patient, caring and their communication is very clear not vague just trying to make their commission or whatever they make. She is a sales person and he is a sales person too. You all need to keep them and make sure to reward them for all their hard work. I have not seen or heard such ambition in a person to make sure that we were taken care of. She did not bother us, but she communicated with us. She let us tell her when we were ready and others tell the person buying the car when they are ready. Thanks Kiara and Kevin for all that you do. We will be sending other to see both of you soon for a vehicle. I will let them know that they are in good hands.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    September 4, 2019

    The #finance dept SUCKS THIS MY 2ND CAR so I have history The QUALITY OF CUSTOMER SERVICE SUCKS! makes you feel like you made a mistake buying from them... Judith is AWESOME so is the MGR as she has went above and beyond for me but TODAY I SENT A REFERRAL as I am an advocate for the company and the #xxxxx of a person that called me today SADDENS ME. I made a payment SATURDAY 8/31 ..with someone.. IFthe company had issues over the weekend which would be NO FAULT of mine and SURELY DON'T CALL ME with an attitude! Do your research IF I STILL owe POLITELY LET me KNOW and it wouldn't be a problem .The calls are recorded and I DID NOT AUTHORIZE A PAYMENT today 9/4 and ONE was put through. SINCE YOUR CALLS ARE RECORDED then you can research this AFTER THIS incident I called BACK was put on ETERNAL HOLD..by tge receptionst I WOULD NOT REFER ANYONE ELSE until YOU ALL TRAIN your collector's on HOW to speak to customers when right or wrong

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 14, 2019

    Easy terms,great prices, friendly service, what can i say overall im very satisfied. Id recommend this company to anyone Alberto off forest lane is awesome... to deal with

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 7, 2019

    This place is so awesome Roger was wonderful was less than one hour for approval I highly recommend this place to buy a vehicle they were fast n no hassle... at all

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    March 6, 2019

    They have grown so large got new management since the early days in the management they have now sucks Crooks misrepresent the situation the owner runs... the finance company also they're terrible to work with these days we've traded with them before but will not trade with them again

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 4 found this review helpful. Did you?
  • 1.0 out of 5
    October 30, 2018

    I only behind one payment and they repo my car this morning. Ever since I had the car I had problems and was getting things fixed every week seems like.... I bugged Roger every time problems happen and Raymond to get it fixed. No grace period or anything just repo my car this morning and not even thinking about helping people. This is so sad this is crazy to me and should be more willing to help people. I don’t think repo someone car only one payment behind is cool

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    6 people out of 6 found this review helpful. Did you?
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