Route 23 Kia

4.3 out of 5 4.3

Reviews

4.3 out of 5 4.3
542 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    June 23, 2020

    Don't waste your time.... just trying to hustle,,, I have been trying to get a manager on the phone for the last hour the explain my discussed... left... VM.. and then they are closed.... They are going to make thing right, because I am never going to go away....

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are sorry that you feel you have had a poor sales experience here at the dealership. We would like to speak with regarding your concerns and will r...ectify any issue you may have. Please contact any one of our management staff at 973-513-7115 and someone will assist you. Thank you for bringing this to our attention and we look forward to hearing from you soon.

  • 1.0 out of 5
    June 6, 2020

    I never leave 1 star reviews but Ashley bent over backwards to deserve it. She was very rude to me twice over the phone. I told her via email and later... on the phone that I’m calling from 400 miles away and would appreciate a walkthrough. She told me the first time that she will find a salesperson to give me a video walkthrough and that they are super busy, and yes she didn’t PROMISE on a legally binding paper with wax stamps that a walkthrough will be given but she said she will try to find a salesperson. No call back for at least 4 days. I called her again today and she started barking back about how short staffed they are and how POPULAR the truck is. The truck in question has been on the lot for almost a year. Has been reduced by almost $10k - that’s how “popular” it is. I can count on one finger how many people are interested in the truck right now. She had the audacity to tell me - despite me telling to be calm - to go buy a truck in Virginia and that she’s not “going to bend over backwards for someone who might not even buy the truck”. I understand everyone is stressed out, but it’s pretty much standard practice during covid-19 to do virtual walkthroughs NATIONWIDE! You’re not bending over backwards Ashley but if you spent a little time being nicer, people might just buy your cars! God Bless you and hope your stress levels go down. I’m happy to recommend a few doctors and some sales courses near you.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are extremely sorry that you did not get the walk around you requested, and we are sorry you feel Ashley was rude to you. The two times you called ...in we were extremely short handed and Ashley did ask a salesperson to take the video walk around for you twice...however the second time she asked the sales manager to take it for you, he informed her that the vehicle was sold. Ashley should have reached out to you and inform you that we no longer have the vehicle in stock but our general manager asked her to perform an additional job function that took her away from her desk for 2 days and she forgot to contact you back because she was not at her desk. We realize that you live in Virginia and we are far away from each other so again we apologize for the inconvenience and if there is anything we can do for you in the future please do it hesitate to contact us. Thank you and good luck in your vehicle search.

  • July 16, 2019

    Gerrard was excellent in meeting our needs and working with us to get the most for our finances. He is pleasant and attentive to our questions and concerns

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are pleased to hear that you had an excellent experience with Gerard and everyone here at Route 23 Kia. We would like to sincerely thank you for yo...ur business and encourage you to stop by or give us a call with any questions that may arise. Congratulations and good luck with your new vehicle. We look forward to seeing you soon.

  • 1.0 out of 5
    April 9, 2020

    Not impressed with the customer service I received from this dealership. During these trying times I’m sure they’re under stress with the closures. I’ve... went the email route only to blown off by the salesperson I was working with. They stopped all correspondence and when my final email was just to inquire what happened, the reply was short, condescending, and just rude. Not at all impressed with your dealership.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    We are extremely sorry you feel that you had a negative experience with one of our sales staff. They are doing their best to provide all customers wit...h the information they want given the tools they have to work with from home considering the dealership is closed. It is extremely difficult to provide accurate lease and finance quotes because our internet staff does not have access to any banking information and in order for a quote to be provided it must be submitted to a financial institution and that cannot be done without a finance manager. It is also very difficult to interpret a person's emotion through an email so we don't know how you could say their response was rude, condescending and short but we would like to rectify this situation with you immediately. Please contact us through the chat feature on our website at www.route23kia.com. Again we are sorry and we look forward to hearing from you soon.

  • 5.0 out of 5
    March 21, 2020

    Thank You to Rosa Rojas for making the buying experience on my 2017 Kia Sorento Certified Pre-owned vehicle a dream I've purchased many cars over the years... and this was by far the most professional and efficient transaction. Hats off to Jorge Leiva Jr, in the Service Department for his patience and upbeat demeanor. He answered my many questions and reassured me with a minor software update I needed.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Congratulations on your new vehicle, Maggie, and thank you for posting your review regarding the excellent experience both you and your mom had at our... dealership! We appreciate the feedback and are pleased that your visit with Rosa was so positive as well as your service visit with Jorge. We do our best to ensure every customer leaves happy and are excited about their new vehicle purchase, and we are happy and proud you are enjoying enjoying you new vehicle. Thanks again for sharing and we look forward to seeing you again.

  • 5.0 out of 5
    March 21, 2020

    The gentlemen who took care of me was so nice and helpful. I felt very comfortable and I will definitely come back

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to share your positive service experience that you had here at Route 23 Kia. We are committed to providing each and ever...y customer with the absolute easiest, quickest and best experience possible, and your visit shows that every customer receives the exact same treatment. Thanks again for sharing and we look forward to seeing you soon.

  • 5.0 out of 5
    March 19, 2020

    Can’t thank Kia and especially your salesman Mark Hickman on his diligence in helping me purchase a vehicle.. made me feel comfortable and was always accommodating!... He is a plus to your company and I would recommend him to anyone..Again thank you!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your recent positive sales experience here at Route 23 Kia. Our corporate philosophy is to provide 100 percent customer satisfa...ction, and it is rewarding to see that you were not only happy with your new vehicle purchase visit, but you were especially satisfied with your sales associate Mark. He is a tremendous asset to the dealership and he constantly goes over and beyond what is asked of him to make sure every customer leaves here happy with their purchase. Thanks again for sharing your review and congratulations on your new vehicle. We look forward to seeing you again soon.

  • 5.0 out of 5
    March 19, 2020

    The mechanics definitely did in-depth diagnostics in trying to locate the source of the check engine light that has repeatedly been coming on.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your recent positive service visit here at Route 23 Kia. We strongly value our customer's feedback because we want to insure eve...ry customer receives the same great treatment in both our sales and service departments. We are delighted that you are happy with the service you received and we are happy that your vehicle was diagnosed and repaired correct the 1st time. Thanks again and we look forward to seeing you again soon.

  • 5.0 out of 5
    March 18, 2020

    Recently purchased the 2021 Kia Seltos! My experience from start to finish took maybe 2 hrs if that! Kamille is Amazing! Walked me through it all! No pushy... sales! Awesome!!! Was able to test drive the vehicle! Love my new car and what an amazing and easy experience!

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Thank you for posting your recent positive review regarding the excellent sales experience you had at our dealership! We appreciate the feedback and a...re extremely happy that your visit was so positive. Our corporate philosophy is dedicated to providing 100% customer satisfaction, and it makes us proud that Kamille made your new vehicle purchase visit so memorable and gratifying. Kamille value's all of her customer's time and constantly goes over and beyond what is asked of her to ensure every customer has the same positive experience. Thanks again for sharing and we look forward to seeing you again soon!

  • 5.0 out of 5
    March 18, 2020

    It is nice and kind for chang engine oil. Also, I got the recommendation about needing my car repair. The price of car maintenance is suitable.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for sharing your recent positive Kia Sportage service experience here at Route 23 Kia. Our primary goal is to provide 100 percent customer s...atisfaction in both our sales and service department. We take every customer reviews seriously to ensure that every customer receives the same great service as fast as possible. Thanks again for sharing, and we look forward to seeing you again soon.

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