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I really appreciated that they had the technician meet with us to really understand the issue. They were able to identify the issue and fix it.
Great!!! Bob Fuchs was very helpful. The process went smoothly and the waiting room facilities were excellent. I had a very pleasant and satisfying experience... at Tacoma Volvo.
It was great! Lonnie told me what to expect in terms of price and time and he was right. The service was excellent and my car was spotless when returned.
I have serviced my Volvo XC70 at Volvo Cars of Tacoma since I purchased it there over three years ago. The service team, led by Bob Fuchs, is excellent,... always friendly, helpful and professional. I always feel properly cared for .
The reasons for the low rating... 1) the "hosts" when thanked for resupplying the coffee bar did not respond. Granted there is a chance that she is not... use to being thanked and just wasn't paying attention. But I did it three times. I was there for four hours. When asked as to why she took the popcorn maker away. The reply was "it is now in the backroom." Sure would have been nice to have been asked if I would like any before it was taken back (it was still full). 2) Service Adviser failed to mention that a fluid leak was found and the paperwork provided fails to mention where the fluid leak is and what type of fluid is leaking. Service Adviser also failed to discuss that the tires are in the "yellow" category. 3) Tires were rotated at a cost of $34.95. Supposedly I had requested this service but the only thing that I recall asking for is a front light bulb to be checked. Further more I am surprised that a tire rotation is not included in the 75,000 miles service that is already at a whopping cost of $916.05 After all shouldn't they have to take the tires off in order to check suspension and breaks? 4) Male bathroom sink was just plain gone. Not sure why it was gone. Not sure what the problem is. But I would think that this should have been fixed the same day the original sink fixture was taken out. I am sure a Home Depot or Lowes can not be that far away. Furthermore makes me wonder if they take care of their building this way; are they really taken the best care of my vehicle.
Very good experience with the people at Volvo of Tacoma. Jose G was great; knowledgeable, informative and friendly. Would recommend him to anyone! We... couldn't be more pleased with our new car and the way we were treated.
Ray at the service dept is Superb! He helps us with a loaner car, is responsive, reliable, and takes care of our Volvo each and every time.
Best car buying experience. Staff were very helpful in making the purchase process and decision making. Not pushing for purchasing car but offered very... lucrative deal.
Love my Volvo in Fife for more than one reason. Customer Service, facility, my car is well cared for, treats available and the people are great!!!!!
Lonnie and Joe are fantastic. Very attentive and kept me apprised of progress. Absolutely worth the drive from the Olympic Peninsula. Lonnie’s follow-up... the next day to make sure all was done satisfactorily was much appreciated.